Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Role Overview We are seeking a highly analytical and operationally minded Senior Planner to lead hours planning and workforce modeling across our fulfillment and pharmacy operations. This role will serve as the authoritative owner of hours modeling logic, productivity assumptions, and workforce capacity translation. The Senior Planner will partner closely with Business Analytics, Operations, Recruiting, and Finance to ensure that forecasted demand is translated into accurate, defensible weekly hours targets grounded in standardized assumptions. This role requires strong analytical rigor, operational intuition, and the ability to influence cross-functional stakeholders through data-driven reasoning. Responsibilities - Own the framework for converting forecasted demand and production volume into required labor hours, including productivity assumptions, indirect labor definitions, and structured governance of model updates. - Calculate and publish defensible weekly hours targets by department and site, ensuring transparency of inputs, assumptions, and capacity risks. - Lead deep analysis of Planned vs. Actual hours performance, distinguishing model gaps from execution gaps and continuously improving forecast-to-hours accuracy. - Serve as the primary labor modeling partner to Operations, Recruiting, HR, Learning, and Finance, aligning on hiring ramps, capacity implications, and structured labor signal outputs. - Partner with Business Analytics to evolve proof-of-concept models into scalable, well-defined reporting solutions as the organization grows. Experience & Skills - 6+ years of experience in at least two of the following: Workforce planning, Capacity planning, Production planning, Supply planning, Demand planning, or Operations analytics - Bachelor’s degree required, preferably in Supply Chain, Business, Merchandising Planning, or a related field - 3+ years of experience working with ERP systems, planning systems, or replenishment systems preferred - Strong experience building and maintaining hours or labor models, including translating operational workflows into structured planning assumptions - Advanced Excel and Google Sheets proficiency, including data manipulation (Lookups, PivotTables, external data connections, scenario modeling, complex logic) - Basic to intermediate SQL experience preferred; experience with BI tools (Looker, Tableau, etc.) is a plus - Strong written and verbal communication skills with the ability to communicate complex concepts clearly and concisely across cross-functional stakeholders - Ability to think through complex planning problems and resolve trade-offs that arise from balancing multiple operational priorities - Detail-oriented and exceptionally organized, with demonstrated ability to structure ambiguity and drive disciplined planning processes - Demonstrated ability to organize resources, analyze alternatives, and make data-driven decisions in a fast-paced, high-growth environment Our Benefits (there are more but here are some highlights): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quarterly mental health days - Comprehensive health benefits including medical, dental & vision, and parental leave - Employee Stock Purchase Program (ESPP) - 401k benefits with employer matching contribution - Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) The Associate (HRO Processing Assistant II) is responsible for ensuring timely delivery and providing accurate information to all participants. Team Member should possess good learning agility and shows flexibility as per the business needs. Collaborating with other team members to achieve individual and team goals. (RESPONSIBILITIES) - Ensuring proper documentation and following standard operating procedure. - Ensure completion of aligned work timely and with accuracy. - Able to practice logical reasoning and critical thinking. - Able to comprehend and deliver - Shows flexibility to adapt to the changing needs of the business - Participation in training sessions, presentations and meetings - Contribution to the smooth operations and in day-to-day duties - Alignment to process as per business requirement. (REQUIREMENTS) - Bachelor’s degree in B.Com, B.A, BBA, BSc (No Full time MBA/MCA/B Tech/BE/B Ed) - 2-4 years of work experience - Good verbal and written communication skills. - Work morning/evening as per business requirement - Basic computer knowledge (MS-Office, Excel) Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Department: 13518 Enterprise Revenue Cycle - Government Billing Operations: SE PB Medicare Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F 8:00am-4:30pm- Flexible schedules may be available after 90 Days. Pay Range $28.55 - $42.85 Major Responsibilities: - ​Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets. ​​  - Responsible for operating within budget limitations and authorized staffing levels.​​  -  Assesses employee training needs and coordinates with the training department to ensure appropriate development.    ​​  -  Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality. ​​  -  Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department.  ​  - Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses. ​​  -  Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.   - ​ Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance.   - ​ Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members. ​​  -  Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations. ​​  -  Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions fo the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business. Licensure, Registration, and/or Certification Required: Education Required: - High School Diploma. Experience Required: - Typically requires 3 - 5years of experience in ​Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medical billing or collections within a healthcare setting and with billing procedures for various types of payers, including private insurance, Medicare, Medicaid and self-pay patients. Supervisory Experience: 3 to 5 years’ experience of supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management. Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections. Hands-experience with patient billing software and electronic health records (EHR) systems.​ Knowledge, Skills & Abilities Required: - PC skills in Microsoft Word, Excel, PowerPoint, and Teams  - ​Previous experience leading a patient accounting team.​  - Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management.  Ability to effectively address difficult and controversial issues. ​  - ​​​Excellent organizational, analytical, and problem-solving skills.   - ​​Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures. ​​​  - Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions. ​​  - Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments. ​​  - General knowledge of business, finance, human management, and operations. ​ Physical Requirements and Working Conditions: - This position is remote, but may require travel, therefore, could be exposed to weather and road conditions. ​​ - Operates all equipment necessary to perform the job.​ - Exposed to a normal office environment.​  ​ This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Join us as an Operations Transformation Manager, Customer & Operations - Drive enterprise-wide transformational activity, aligning with Group strategic ambitions and ensuring this caters to the needs of the business while driving positive customer outcomes - You’ll pinpoint the interventions that will move operations forward, using insight and analysis to make sure these actions demonstrate strong business value and commercial impact - With a remit stretching right across the bank, this far-reaching role offers excellent exposure and the opportunity to be involved in significant and complex change What you'll do As our Operations Transformation Manager, you’ll use a broad range of data to identify the key impediments to transformation and determine effective pathways to enable progress across customer and colleague journeys. Leading the definition, design, and delivery of powerful data-driven insight and analysis, you’ll help strengthen our decision-making and accelerate the strategic transformation of operations across the bank. You’ll also design and implement key measurement strategies and reporting mechanisms that provide transparency, drive accountability, and support effective operations enterprise-wide. As you track and monitor end-to-end, bank-wide business performance metrics, you’ll generate valuable insights and actions that improve overall business outcomes and help us exceed targets. Your work will focus on: - Driving the transformation of operations capabilities and end‑to‑end journeys by using a variety of tools and techniques that meet business needs and future customer expectations - Applying best practices and external transformation benchmarks to ensure the bank’s approach aligns with leading industry standards and emerging methods - Collaborating proactively with stakeholders across the bank to drive the successful delivery of operations transformation - Supporting the development, delivery, and continuous improvement of operations The skills you'll need We’re looking for a transformation leader who has spearheaded enterprise‑wide or global transformation, bringing a deep understanding of the business and how Customer & Operations enables the success of the bank. You’ll work seamlessly with senior stakeholders to influence direction and outcomes, applying sharp, data‑driven judgement that turns insight into action. You’ll also bring the ability to problem-solve and cut through complexity, making sound decisions and recommendations that are carefully balanced against risk, alongside the capability to design and deliver common standards and frameworks that scale across the bank. We’ll look to you to drive systemic, customer‑centric transformation with clarity and purpose, translating strategy into executable plans that deliver measurable customer value. Your strategic thinking, combined with the ability to simplify complexity and create alignment across diverse teams to accelerate meaningful, sustainable change, will be crucial to this role. You’ll also bring: - Proven capability in designing and developing change initiatives applying the right change methodology to ensure safe delivery - Experience in using a broad range of data and insights to drive decision-making with tangible customer and business outcomes - Strong understanding of key operational processes and emerging technologies - Experience using strong external networks and research to reimagine processes and future‑proof propositions - Understanding of Customer Back principles and behavioural change required to implement these principles - Excellent communication and leadership skills to manage a diverse range of business stakeholders and successfully deliver customer and colleague outcomes - Knowledge of legal, regulatory, and statutory obligations, as well as risk management requirements Hours 35 Job Posting Closing Date: 20/04/2026 Ways of Working:Remote First