InterWell Health

Title: Clinical Supervisor, Registered Dietitian Location: Remote, United States Category: Virtual Clinical Operations Job Description: Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! Interwell Health is seeking a Clinical Supervisor to lead a team of Social Workers and Registered Dietitians within our Virtual Clinical Services organization. This team partners closely with RN Care Management to deliver coordinated assessments, education, care planning, and targeted interventions for patients across multiple states through telephonic and virtual care models. In this role, you will provide direct supervision, coaching, and clinical leadership while serving as a subject matter expert for virtual clinical operations. You will collaborate with clinicians, practice partners, and internal stakeholders to ensure high‑quality care delivery, strong clinical standards, and an exceptional patient experience. What You’ll Do: - Provide leadership, coaching and development for all direct reports to maintain an engaged and productive workforce. - Monitor, supervise and balance workflow of the interdisciplinary virtual clinical care team. - Ensure adequate staffing levels and manage clinician schedules to meet patient demand and needs. - Partner with managers to set, communicate, and monitor clinician performance goals, ensuring alignment with program objectives and quality standards. - Provide ongoing coaching, constructive feedback, and performance support to clinicians, proactively addressing performance issues and identifying opportunities for improvement, growth, and professional development. - Foster a collaborative and inclusive team environment among direct reports, practice partners, and internal stakeholders, where individual differences are valued and leveraged to achieve organizational goals. - Identify opportunities for improving processes and workflows and collaborate with virtual clinical operations leadership and other cross-functional leads to implement changes that enhance efficiency, patient experience, and care quality; monitorthe effectiveness of implemented changes and adjust as necessary.  - Conduct regular quality assurance reviews of recorded clinician calls to ensure optimal member experience and adherence to clinical standards; ensure patient interactions meet the highest standards of care and empathy.  - Assist with interviewing candidates and training of new hires What You’ll Need - Must meet minimum education requirements necessary to obtain registration with the Commission on Dietetic Registration - Commission on Dietetic Registration (CDR) Registered Dietitian credential required. - Current state licensure - Experience in renal care, chronic disease management, or related clinical care management; telephonic or virtual care program experience preferred. - Minimum 2 years of supervisory experience leading and developing clinical teams, with the ability to coach, motivate, and foster a collaborative, high‑performing environment. - Strong ability to analyze performance metrics, patient feedback, and clinical outcomes to identify trends, address operational issues, and drive continuous improvement. - Proficiency with EHRs, telehealth platforms, and Microsoft tools (or equivalent), with the ability to quickly learn and adapt to new technologies. - Excellent verbal and written communication skills, with the ability to build and maintain positive relationships with clinicians, patients, and internal and external partners. - Demonstrated problem-solving, conflict‑resolution, and organizational skills, including the ability to manage competing priorities and adapt to changing demands. - Knowledge of healthcare regulations (including HIPAA), a strong commitment to patient confidentiality and ethical care, and cultural competence when working with diverse populations. Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature.

Title: Remote Registered Dietitian (RD) Location: Remote, United States Category: Virtual Clinical Operations Job Description: Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! The Registered Dietitian plays a key role in our interdisciplinary care team, partnering with patients to manage kidney disease through personalized, virtual nutrition support. In this role, you’ll assess nutritional needs, develop meaningful care plans, and coach patients through sustainable dietary and lifestyle changes that improve health outcomes. This is an opportunity for a renal nutrition professional who is passionate about chronic disease management and motivated by delivering patient‑centered care in a value‑based, outcomes‑driven environment. Note: We are hiring for multiple openings, with preference for candidates who reside in and hold licensure in select states; details will be discussed during the interview process. What You’ll Do: - Collaborate with interdisciplinary team members, including nurses, social workers, care coordinators, and others, to deliver comprehensive virtual care services to patients.  - Conduct virtual nutritional assessments for patients with chronic kidney disease (CKD) and other co-morbid conditions, utilizing available patient information, self-reported health data, and dietary intake to inform care recommendations. - Develop personalized, evidence-based nutrition care plans and calculate nutrition requirements tailored to the needs and preferences of patients at various CKD stages, often with other comorbid dietary considerations, focusing on dietary and lifestyle modifications that support holistic disease management. - Educate patients and their caregivers on kidney-related dietary and lifestyle adjustments, including nutrition components related to kidney disease, co-morbidities, and conditions. - Provide patients with resources and tools to manage their health conditions. - Maintain thorough and timely documentation of all patient interactions, care plans, and interventions, ensuring compliance with company policies and regulatory requirements.  - Practice within the registered dietitian scope of practice and make necessary interdisciplinary referrals to nurses, social workers, care coordinators, and physicians when applicable. What You’ll Need: - Bachelor’s Degree in Nutrition, Dietetics, or a related field from an accredited institution - Must hold an active unrestricted Registered Dietitian certification issued by the Commission on Dietetic Registration - Minimum of relevant state dietitian licensure or registration; willingness to obtain and maintain additional state dietitian licensures as needed - 2+ years’ experience in the delivery of care to patients with kidney disease or other chronic diseases - Knowledge of healthcare regulations (including HIPAA) and a strong commitment to patient confidentiality, ethics, and professional standards. - Proficient in using virtual care platforms to deliver education, document care, collaborate with interdisciplinary teams, and create a positive, engaging, and impactful patient experience remotely. - Proficiency in patient counseling and education, including assessing understanding, navigating sensitive conversations, and addressing health concerns. - Ability to adapt care approaches and problem‑solve effectively to meet patients’ changing needs in a virtual or remote setting. - Experience developing individualized nutrition guidance that supports patient self‑management, prevention, and sustainable behavior change. - Strong communication skills, with the ability to translate complex nutrition concepts into clear, practical, and empathetic guidance for patients and caregivers. Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Title: Licensed Master Social Worker Location: Remote, United States Category: Virtual Clinical Operations Job Description: Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! The Licensed Social Worker is a key member of the interdisciplinary care team, providing virtual support to patients facing complex medical, social, and behavioral health challenges. In this role, you’ll partner with patients to navigate healthcare and social systems, connect them to critical community resources, and address barriers that impact overall wellbeing. This opportunity is ideal for a mission driven social worker with strong case management experience and a passion for improving patient outcomes in a collaborative, value‑based care environment. Note: We are hiring for multiple openings, with preference for candidates who reside in and hold licensure in select states; details will be discussed during the interview process. What You’ll Do: - Collaborate with interdisciplinary team members, including nurses, dietitians, care coordinators, and others, to deliver comprehensive virtual care services to patients.  - Provide support for patients and families coping with life transitions, chronic illnesses, and other psychosocial challenges.  - Empowers patients and caregivers by providing ongoing education regarding psychosocial issues related to kidney disease and all available support services including but not limited to transition to dialysis, conservative care, and advance directives. - Conduct virtual assessments to identify patients’ social, emotional, and financial needs, with a focus on social drivers of health.  - Develop and implement individualized care plans that address patients' needs, connecting them with relevant community resources such as housing assistance, food programs, financial aid services, etc.  - Manages referrals regarding patients at high risk of poor health outcomes, barriers to complete treatment recommendations, and/or with complex psychosocial barriers. Identifies root cause(s) of barrier(s), develops plan of intervention with an evidence-based approach, executes intervention, and monitors success of intervention. Re-evaluates interventions and plans as necessary.     - Provides supportive counseling services to patients as permitted within the scope of their clinical training and state license. - Reports the discovery of unreported medical or social conditions or changes at home that may lead to adverse outcomes to the clinical team and ensures that these are referred to appropriate sources for attention.    - Advocate for patients by facilitating access to appropriate social services and supporting them through healthcare and social care navigation.  - Maintain thorough and timely documentation of all patient interactions, care plans, and interventions, ensuring compliance with company policies and regulatory requirements.  What You’ll Need: - Master's degree in Social Work from an accredited program.  - Must hold an active unrestricted Social Worker license in the state of residence - Willingness to obtain and maintain additional state licensures as needed, which may require passing the Association of Social Work Boards (ASWB) exam - 1+ years of experience in social work, preferably in a healthcare or community-based setting.  - 2+ years’ experience in the delivery of care to patients with CKD, ESKD, or other chronic diseases - Knowledge of healthcare regulations (including HIPAA) and a strong commitment to patient confidentiality, ethics, and professional standards. - Proficient in using virtual care platforms to deliver education, document care, collaborate with interdisciplinary teams, and create a positive, engaging, and impactful patient experience remotely. - Strong case management skills, with the ability to manage complex patient needs and caseloads effectively in a virtual or remote care environment. - Deep understanding of social determinants of health, with experience connecting patients to appropriate social, behavioral, and community‑based resources. - Excellent communication and interpersonal skills, with the ability to build trust and collaborate effectively with patients, caregivers, and interdisciplinary care teams remotely. - Proven ability to advocate for patients and navigate complex healthcare and social service systems to address barriers to care. - High levels of empathy, emotional intelligence, and sound judgment when supporting patients and caregivers through challenging or sensitive situations. - Strong organizational, time management, and problem-solving skills, with the ability to adapt priorities and manage patient care effectively in a remote setting. Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

• Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as: • CMS Kidney Care Contracting • IWH Payor Agreements • IWH Practice Participation Agreements • Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations • Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through • Investigate and resolve any issues or concerns in a prompt and effective manner • Serve as the primary contact and subject matter expert for IWH Network practices • Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement • Execute company initiatives and ensure the timely completion of deliverables • Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM • Deliver timely training and/or onboarding to Network Providers as new information is available • Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal

• Identify and follow up leads for potential physician partnerships and development of new business opportunities • Secure contracts and align local nephrology practices by demonstrating clear knowledge and comprehension of our value proposition and enrollment process • Build market-specific network development strategies based on local market intelligence, network data and organizational objectives • Foster strategic provider partnerships and effective working relationships with Nephrologists, Access Surgeons, alternative Specialists, hospital systems, providers, and payers to: • Implement value-based compensation models with Physicians and Payers • Educate and partner with physician and payer community to assist in Interwell Health’s rollout and on-going operation • Partner closely with payer partners to oversee provider engagement through community events, such as educational sessions, networking events and strategic roundtable discussions • Partner with data and reporting team to house master data sets by region/state to ensure centralized repository accuracy • Collaborate with Marketing, Product, Clinical, Account Management, and Payor Sales teams to create educational and recruitment materials, fostering effective communication and implementing growth strategies

Role Description Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! What You’ll Do - Receive referrals from IWH to IMG and confirm they are eligible for services - Collect registration information and set up a chart in Acumen - Retrieve all relevant records (medical records, insurance card, demographics) - Connect with the patient and schedule a virtual appointment with the APP - Confirm all relevant information with the patient (medications, allergies, pharmacy, etc) - Establish access to the patient portal and confirm that the telehealth video option is functioning properly - Follow up with all patient appointments with IMG and ensure outbound referrals are confirmed - Follow up with ordered lab work and follow through on any orders related to lab work (medication changes, etc) - Ensure all records from IMG visits are scanned into ICC - Ensure any outbound referrals are noted in ICC, including appointment date and time - Support the APPs with any needs related to the visit - Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions Qualifications - Strong organizational and multitasking skills - Strong verbal and written communication skills - Superior customer service skills - Ability to work well in a team environment - Attention to detail and accuracy - Ability to maintain patient confidentiality and privacy - Ability to work independently and manage time effectively - Strong work ethic and dedication to providing quality patient care Requirements - High School diploma or equivalent - 2+ years of working as a Medical Assistant - Knowledge of medical terminology and procedures - Preferred: Nephrology medical practice experience - Preferred: Acumen experience - Preferred: Associate’s degree in a medical field - Current, active Medical Assistant License and/or Certificate (ex. CMA or CCMA) Benefits - Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: - We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength. - We bring joy to our work. - We deliver on our promises. - We are committed to diversity, equity, and inclusion throughout our recruiting practices.

• Configure, maintain, and optimize Epic Professional Billing solutions to support accurate, high-volume daily practice billing operations. • Own and maintain Charge Router configuration and routing logic, including rule setup, dialysis-specific date ranges, and modifier handling, to ensure professional charges are routed correctly from source systems into the appropriate billing workflows. • Serve as a critical operational resource supporting billing accuracy, patient statements, and uninterrupted revenue flow for practices. • Manage and support Epic-related billing vendor integrations and build activity (e.g., statements, credit card processing, collections), ensuring reliability and consistency across workflows. • Independently identify, troubleshoot, and resolve moderately complex Epic PB and Charge Router issues, minimizing billing delays or downstream impact. • Design, build, validate, and test Epic PB configurations and enhancements in support of both ongoing operations and new practice implementations. • Partner with internal revenue cycle teams, vendors, and implementation stakeholders to gather requirements and translate them into effective Epic solutions. • Contribute to end-to-end Epic solution delivery, including discovery, design, build, testing, and migration through established change management processes. • Collaborate closely with cross-functional team members to maintain team throughput and ensure practices are supported without disruption.

• Develop and execute a national network development strategy aligned with organizational goals and market trends. • Lead and mentor regional directors and network development teams to ensure consistent execution of growth initiatives. • Establish strategic partnerships with physician groups, health systems, and payers to advance value-based care adoption. • Negotiate complex agreements and oversee implementation of value-based compensation models. • Serve as a key advisor to executive leadership on market dynamics, competitive positioning, and growth opportunities. • Drive enterprise-level initiatives to enhance provider engagement through education, technology integration, and aligned incentives. • Collaborate with Marketing, Product, Clinical, and Account Management teams to design scalable recruitment and engagement programs. • Monitor performance metrics, analyze market data, and provide actionable insights to inform strategic decisions. • Represent Interwell Health at national conferences, industry forums, and high-level stakeholder meetings.

• Coordinate companywide requests for analysis and monitoring of engineering-related data, applying engineering and economic knowledge and expertise to support business initiatives and solve business problems to support management. • Manage team of analysts through data analysis and related projects. • Duties include: • Manage and assign data reporting projects to analyst team to support key functions including provider contract development, product development, client membership and metrics reporting. • Oversee financial information collection and preparation for management review. • Lead and develop direct reports through coaching and development plans, fostering an engaged and productive team. • Utilize programming skills and systems to access, organize, and analyze complex data, ensuring accuracy and drawing sound conclusions. • Monitor and assess operational performance, identifying trends and discrepancies while ensuring effective execution of responsibilities and activities. • Drive continuous improvement in data capabilities and quality of department analysis and reporting. • Maintain extensive understanding of internal company data, the healthcare market, and relevant legislative changes. • Perform comprehensive data research, mining, and reporting for various internal and external stakeholders. • Monitor and adjust report project timelines to ensure timely delivery.

• The Director of Risk Adjustment is a strategic operational leader responsible for driving risk adjustment performance across Interwell Health’s payer and government programs. • Serve as a central leader in advancing Interwell’s risk adjustment capabilities, with accountability for both execution and measurable results in a highly regulated environment. • Translate organizational strategy into scalable programs and support cross-functional teams across clinical, coding, analytics, and provider engagement. • Provide operational support, driving day-to-day operations, implementing new pilots, and running existing programs. • Assess the opportunity for performance improvement, devise the approach for implementation of new strategies, and manage deployment of performance related initiatives for Nephrology providers.