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Director of Application Managed Services

DirectorDirectorFull TimeRemoteLeadTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Ireland

Posted

54 days ago

Salary

0

Seniority

Lead

15 yrs expEnglishCloud

Job Description

Director of Application Managed Services

Intersystems Group

• Own and scale a global Application Management function supporting mission-critical client environments across all regions • Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks • Drive consistency, quality, and continuous improvement across geographically distributed teams • Ensure alignment with regional regulatory, operational, and client-specific requirements • Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes • Ensure tight integration across infrastructure, platform, and application layers • Establish a culture of ownership, accountability, and operational excellence • Serve as executive escalation point for critical client and operational issues • Build and scale a modern SRE function focused on reliability, automation, and observability • Define reliability targets, error budgets, and operational maturity standards • Embed SRE principles across all service delivery teams • Drive adoption of proactive, automated, and self-healing operational models • Define, build, and scale new managed service offerings, including Interface-as-a-Service • Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency • Establish a global, repeatable model for client upgrades across platforms and geographies • Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations • Engage directly with strategic clients and executive stakeholders • Provide clear, data-driven reporting on performance, risks, and transformation initiatives • Influence roadmap and investment decisions based on operational insights.

Job Requirements

  • 15+ years of experience in enterprise software, healthcare IT, or managed services
  • Proven experience leading large-scale, globally distributed teams
  • Demonstrated success operating at a senior leadership (VP-equivalent) level
  • Strong track record managing mission-critical application environments or SaaS operations
  • Experience building and scaling SRE or reliability-focused organizations
  • Deep experience with HealthShare, TrakCare, HealthConnect / HealthConnect Cloud, IRIS data platform
  • Strong understanding of InterSystems-based architectures, interoperability, and operational models
  • Experience with cloud and hybrid environments (public and private cloud)
  • Strong understanding of integration frameworks and interface engines
  • Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
  • Experience with observability, monitoring, and incident management tooling
  • Experience applying AI and automation in enterprise or operational environments
  • Understanding of agentic AI concepts and enterprise use cases
  • Ability to translate emerging technologies into scalable service offerings
  • Operates with VP-level ownership, autonomy, and decision-making authority
  • Drives clarity and structure across complex, global operations
  • Balances long-term strategy with hands-on execution
  • Builds and leads high-performing, accountable teams
  • Establishes a culture of continuous improvement and innovation
  • Communicates effectively at both executive and technical levels.

Benefits

  • 24×7 support for customers and partners
  • Global team events

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