• Ensuring continued excellent operation of Budderfly HVAC Units within your geographic area. This includes maintaining and repairing heating, ventilation, air conditioning and refrigeration (HVAC/R) systems and equipment. • Identifying maintenance risks on HVAC/R equipment. • Diagnosing electrical and mechanical faults for HVAC/R systems. • Completing commissioning checks of HVAC Units to ensure continued, efficient operation. This includes checking and correcting of HVAC RTU controller configurations in addition to the mechanical operation of the units. • Providing physical maintenance to Budderfly HVAC Units. This includes, but is not limited to changing filters, cleaning coils, inspecting/replacing belts, and inspecting units for other mechanical failures. • Responding to Emergency Service Calls • Cleaning, adjusting, and repairing systems, and performing warranty services. • Performing emergency repairs promptly and efficiently. • Keeping daily logs and records of all functions in Company work order system. • Ensuring compliance with applicable State and Federal standards and with the Occupational Health and Safety Act. • Complying with service standards, work instructions and customers' requirements. • Assisting with customers' queries.

• Develop strategic responses to media RFPs in partnership with Sales and Strategy teams • Build integrated audience and media recommendations • Collaborate with Ad Ops teams to ensure campaign feasibility and performance delivery • Maintain accurate documentation and communication across project workflows

• Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation • Review borrower financials and determine eligibility for workout solutions • Drive the collection of complete and accurate documentation—minimizing back-and-forth and delays • Clearly communicate available options to borrowers, including retention (repayment plans, deferrals, modifications) and liquidation paths (e.g., voluntary surrender) • Make timely, well-supported decisions based on hardship, financial capacity, and guidelines • Maintain consistent follow-up to keep files moving and avoid stagnation • Ensure all accounts are handled in compliance with applicable regulations and internal policies • Document all activity accurately within servicing systems • Partner with Collections, Underwriting, Legal, and Default teams to move accounts to resolution • Meet or exceed defined KPIs (cycle time, conversion rates, quality, and borrower experience)

• Perform product hardware installations for first fit "pilot" customers and projects requiring travel up to 90% monthly. • Self-manage what is needed for each job: inventory, tools, travel, and familiarity of products to be an expert on hardware installation and performance. • Perform software-to-hardware commissioning and firmware updating to manufacturer specifications. • Perform field inspections on materials, products, and processes to verify quality and compliance with regulatory standards, specifications, and client requirements. • Conduct routine testing (e.g., visual inspections, measurements, sample collection, etc.) on-site to monitor product quality and identify potential issues early in the process. • Document and report any deviations from product quality standards and escalate them to the appropriate personnel. • Ensure trailer manufacturer activities adhere to product safety and quality protocols. • Monitor trailer production processes to ensure product compliance with quality control procedures, standards, and industry best practices. • Assist in performing corrective actions or recommend improvements when non-conformities are identified. • Record and maintain accurate, up-to-date field data, test results, and inspection reports in the company’s database. • Prepare daily, weekly, and monthly reports summarizing product findings, trends, and any issues discovered during inspections. • Compile statistical analysis and make recommendations for product quality improvements. • Serve as the primary point of contact for clients during on-site quality control activities. • Provide exceptional customer service by addressing client questions and concerns regarding quality or compliance issues. • Ensure that client specifications are met and document any changes or modifications needed during the project. • As needed, train customer resources to be able to perform QC activities themselves. • Ensure all testing equipment is calibrated and properly maintained for accurate field testing. • Adhere to all safety standards and protocols while on-site to ensure a safe working environment for oneself and others. • Provide training and guidance to FleetPulse Support Team, ensuring they understand quality control procedures and the performance and expectations of the product.