Role Description Help people create homes they love. Join our team as a Full-time Bilingual Customer Care Representative (French/English). This is a remote position for candidates who reside in the Greater Montreal area. Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will: - Answer inquiries on customer orders - Process exchanges and returns - Provide product information in a courteous and professional manner - Consistently strive to achieve the highest standard of service with every customer interaction Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 30-40 hours a week and a variety of shifts during our peak customer times. Our hours of operation are from Monday to Sunday (7 days a week), from 7:30 - 6 PM EST. Start date: September 8, 2026 What You Will Do: - Meet and exceed customer satisfaction expectations with positive, patient, and clear communication - Inbound/outbound communication over the telephone, email, and LiveChat - Provide customers with information to assist them in making informed decisions - Coordinate with delivery partners to ensure quality delivery service - Provide post-sale support in correcting any errors or order changes - Perform other customer support and administrative duties Qualifications - Strong written and verbal communication skills in both French and English - Minimum 1 year of CSR or call center experience required - Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts) - Detail-oriented with a proven ability to multi-task - Tech-savvy; working knowledge of MS Office, and SAP experience an asset - Driven to help customers with empathy and understanding - Calm, positive attitude with a drive for KPIs and results - Superior time management skills Benefits - Competitive wage, starting at $21.25/hour - Group benefits (health, dental and vision coverage) - A Group RSP program - A 40% discount on Urban Barn products - Opportunities for professional development and advancement - We offer a fun work environment with a collaborative team Company Description Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home. Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.

• Work within a team as the primary point of contact for all providers, Medicare contractors, etc. • Provide professional, accurate and timely responses to CMS (Medicare) and provider inquiries. • Maintain a current knowledge of all contract requirements and objectives. • Develop professional working relationships with colleagues, healthcare providers and other Medicare contractors. • Take inbound calls from providers to answer questions and resolve complex issues. • Make outbound calls to healthcare providers to confirm if letters requesting records for review have been received. • Respond to assigned written communications from providers timely and accurately. • Educate providers on proper process protocols and their appeal rights. • Establish appropriate contacts and perform necessary research to validate provider contact information. • Conduct critical due diligence follow-ups if additional research or action is required to resolve an inquiry. • Enter and update all contact and activity information into tracking logs and the audit platform as necessary. • Research and route internal/external communications to the appropriate person or department. • Notify management of all escalated displeasure with the audit program, legal action, government intervention, escalated concerns regarding audit issues and edit parameters, and suggestions to improve or correct processes or documents. • Perform miscellaneous duties as assigned in a highly professional manner.

Title: Video Game Customer Support Specialist Location: Redmond United States Job Description: Job#: 3040904 Job Description: Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support via Zendesk. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support via email. This role requires bilingual language skills in Japanese. Major Responsibilities: Account & Platform level Tickets - The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers. - Account Troubleshooting - "How do I…?" Questions - Provide information on various promotional opportunities and bundles After the agent has mastered Account and Platform tickets, there will be opportunities to cross train and focus on other queues. These could include Technical Support, Gameplay, Social Media, or special niche queues. Deliverables: - Respond to Players in a high volume environment by consistently hitting the bar for both productivity and quality, as measured by handle time, quality scores, and customer feedback - Strong investigative skills with a focus in money related tickets (Account Takeover, Fraud, Refund abuse, etc) - Strong communication skills to accurately understand a customer's problem and know when to ask for more before escalating to another team. T1 agents should have all information needed (as much as reasonably possible) before passing off to another team - Properly tag all Zendesk ticket for appropriate reporting to other management - this is business critical as incorrect tagging can result in tickets being dropped or not being reported on - Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted Required Qualifications: - Customer Support experience at a Technology, E-Commerce, or Game Company is required - Previous email or online customer support experience for software; call center work is not a direct correlation - Experience in one or more online ticketing system. This team uses Zendesk. - Excellent, customer-friendly, grammatically correct, and verifiable writing skills Preferred Qualifications: - Video gaming experience strongly preferred EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Remote: Yes Location: Redmond, WA, US Job Type: Pay Range: $16 - $20 per hour

Role Description Du betreust Kundinnen und Kunden eines kommunalen Auftraggebers telefonisch und schriftlich. - Du beantwortest Fragen zu Anliegen rund um den Kundenservice. - Du erfasst, bearbeitest und dokumentierst Kundenanfragen sorgfältig in den vorgesehenen Systemen. - Du findest lösungsorientierte Antworten und sorgst für eine positive Kundenerfahrung. - Du leitest komplexere Anliegen bei Bedarf an die zuständigen Fachbereiche weiter. Qualifications - Du hast eine abgeschlossene kaufmännische Ausbildung oder mehrjährige Erfahrung im Kundenservice. - Du verfügst über erste Produkt- und Branchenkenntnisse, idealerweise im kommunalen Umfeld oder in der Energiewirtschaft. - Du arbeitest sorgfältig, zuverlässig und serviceorientiert. - Du hast eine hohe Kundenorientierung und bleibst auch in herausfordernden Gesprächen freundlich und professionell. - Du bringst ausgeprägte soziale und kommunikative Fähigkeiten mit. - Du hast einen ruhigen, geeigneten Arbeitsplatz im Home-Office. Requirements - Dein Arbeitsplatz? Du arbeitest von Zuhause aus im Home-Office. - Wir stellen dir die technischen Geräte für deinen Arbeitseinsatz. - Monatliche zusätzliche Home-Office Pauschale. - Eine steigende Vergütung, je nach Hero-Status. - Eine digitale und umfassende Einarbeitung in die Projekte. - Einen abwechslungsreichen und vielfältigen Arbeitsalltag und eine attraktive Urlaubsstaffel. - Viele Möglichkeit zur Weiterentwicklung und Ausbau deiner Fähigkeiten und Kenntnisse. Company Description Wir sind die hey contact heroes – ein moderner, internationaler Customer-Service-Dienstleister mit Hauptsitz in der Hamburger HafenCity und einem starken Netzwerk aus über 550 Kolleginnen und Kollegen in 17 Ländern. Seit unserer Gründung arbeiten wir jeden Tag daran, Kundenservice neu zu denken: digital, skalierbar, effizient – aber immer persönlich, menschlich und mit echter Begeisterung. Als Remote-First-Unternehmen bieten wir flexible Arbeitsmodelle, internationale Zusammenarbeit und moderne Technologien, die es dir ermöglichen, von überall aus Teil unseres Teams zu sein. Bei den hey contact heroes bist du nicht einfach eine Nummer – du bist ein Teil unserer Erfolgsgeschichte.