• Review patient records to ensure documentation supports appropriate billing and coding; including diagnoses, services rendered, and medical necessity. • Identify documentation gaps that may impact reimbursement, compliance, or patient care. Work with providers to resolve them. • Assist providers in understanding documentation requirements related to coding Standards (e.g., CPT, ICD-10) and payer guidelines. • Conduct routine chart audits to validate accuracy and alignment between clinical documentation and billing data. • Collaborate with the billing department to ensure clean claims and reduce denials or rework. • Provide real-time or retrospective feedback to clinicians to improve documentation practices • Track trends in documentation errors, coding issues, and claim denials. Report findings on leadership. • Support compliance with HIPAA, state regulations, and payer-specific requirements. • Develop training materials and provide education to medical and clinical staff on best practices for documentation, billing, and coding • Assist in the management of organizational projects as needed. • Assists in evaluating and standardizing operations, policies, and procedures. • Assist with training and education of staff upon request

Role Description Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. The Department of Economic Security, Governance & Innovation Administration (GIA), is seeking an experienced and highly motivated professional to join our team as an Intern. This position will be responsible for working with GIA leadership to ensure the Department’s activities are conducted in a manner that is accountable, compliant, transparent, responsive, inclusive, equitable, accessible, and participatory. This includes: - Researching, analyzing, organizing, and coordinating tasks relating to DES administrative policies, rulemaking, best practice initiatives, public records requests, privacy incident response and mitigation, and litigation holds. - This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. Qualifications - Must be pursuing an Associate, Bachelor, Master, Juris Doctor or Doctorate degree in business administration, law, public management, or comparable discipline from an accredited college or university at the time of hire and have an interest in government policy. - Must have minimum 3.0 GPA. - Must provide a letter of recommendation from a Professor or Guidance Counselor. Requirements - Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). - Must successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. - This position may require driving or the use of a vehicle as an essential function of the job to conduct State business. - Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. - The license must be current, unexpired, and neither revoked nor suspended. - Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. - An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance. Benefits - N/A - Interns are not Eligible for Benefits. - N/A - Interns are not Eligible for Retirement. Contact Us For questions about this career opportunity, please contact us at (480) 536-3791 or email OODHRstaffing@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Role Description This role provides client service and administrative support for the operation and administration of our client's defined contribution retirement plans and related payroll services. - Handle inbound payroll calls for the client's retirement plan clients and provide resolution to payroll file complications and other service issues. - Provide service and administrative support to the client's largest and most complex defined contribution plan clients and respond to client requests for information. - Ensure high quality service delivery through accurate transaction processing, responsiveness to client needs, and strict adherence to company and client standards and compliance requirements. - Receive inbound payroll calls and assist clients by resolving payroll file complications and administrative or service problems. - Process transactions to complete plan valuations such as contributions, loans, withdrawals, and earnings allocations. - Perform and analyze tests required for defined contribution plans, including discrimination testing and plan design issues. - Request and interpret data, present results to clients, and make recovery recommendations. - Reconcile trust accounting and recordkeeping systems on a plan level through daily balancing, adjustment analysis, preparing reconciliation reports, and analysis by transaction type. - Coordinate omnibus fund purchases and sales with third-party fund companies. - Format and produce client reports, including valuation reports, participant statements, investment performance reports, and necessary tax and compliance forms. - Participate in client meetings and conference calls while maintaining trustee relationships. - Discuss plan design issues, trust reconciliation issues, payroll consultation, and other services with clients. - Work expected 8am–5pm Eastern Time hours and manage both inbound call volume (approximately 10–25 calls per day) and an outbound call queue. - Accurately log and document all client interactions and transactions in the appropriate systems. Qualifications - Call center or phone-based customer service experience required. - Retirement plan or defined contribution plan experience preferred. - Basic accounting knowledge required. - Experience providing service and administrative support to complex defined contribution plan clients preferred. - Strong customer service orientation with excellent interpersonal, written, and oral communication skills. - Proven analytical and problem-solving abilities with keen attention to detail. - Ability to prioritize and execute tasks in a high-pressure environment while managing call volumes and administrative workload. - Highly self-motivated and directed with strong organizational skills. - Experience working in a team-oriented, collaborative environment. - Ability to work effectively and maintain productivity in a remote environment.

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions • Translate business requirements into clear, technically accurate user stories and functional designs • Contribute to technical solution discussions and design reviews • Implement configurations aligned to established architecture and best practices • Support testing, validation, and post-release activities • Perform day-to-day Salesforce administration and configuration • Build and maintain Flows, validation rules, custom objects, fields, record types, and automation • Manage users, roles, profiles, permission sets, and access controls • Create and maintain reports and dashboards for Sales and Marketing teams • Support data hygiene, imports/exports, and governance standards • Work in sandboxes and support deployments and releases • Serve as a first-line and technical escalation point for Sales and Marketing users • Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows • Provide timely support and guidance to unblock users • Participate in office hours and user enablement sessions • Capture recurring issues and escalate or translate them into system improvements • Support existing integrations with marketing, analytics, and billing systems • Assist in diagnosing integration and data synchronization issues • Partner with developers during integration testing and issue resolution