Innovatia

Role Description The eLearning Developer (Articulate Storyline & RISE) role at Innovatia is responsible for designing and developing high-quality, accessible digital learning solutions that align with Innovatia’s established templates, workflows, and quality standards. This role reflects the full, end-to-end development responsibilities typically expected of Innovatia developers and directly aligns with the capabilities assessed during Innovatia’s Storyline Skills Assessment. This is a hands-on production role suited to experienced developers who are comfortable working independently within defined standards while collaborating closely with instructional designers, project managers, and other developers. Key Responsibilities - eLearning Development - Develop interactive eLearning courses using Articulate Storyline 360, following client templates, style guides, and naming conventions. - Build a wide range of interactions including scenarios, tabs, animations, assessments, and simulations using triggers, variables, layers, motion paths, sliders, and states. - Create courses for delivery via web, LMS, and mobile platforms, including appropriate publishing and testing. - Ability to customize the Storyline Player, shells, buttons, and interface elements to meet client branding and functional requirements. - Accessibility & Quality Standards - Design and develop courses that meet accessibility standards, including keyboard navigation, focus order, alt text, captions, and screen reader compatibility. - Validate accessibility using tools such as JAWS, identify issues, and implement fixes in Storyline. - Perform self-review and quality checks to ensure accuracy, consistency, and compliance with Innovatia development standards. - Audio, Media, and Assets - Integrate and synchronize audio, video, animations, and graphics within Storyline courses. - Use Storyline AI or provided audio assets where required. - Apply basic video, audio, and image editing to support course production. - Localization & Multi-Language Support - Develop courses designed for localization, including text expansion, language swapping, and cultural considerations. - Work with translated content and ensure layout, interactions, and accessibility remain intact across languages. - Collaboration & Workflow - Work as a creative and technical partner within cross-functional project teams. - Follow established development workflows, file management practices, and organizational standards. - Upload deliverables to Review 360, respond to reviewer feedback, and implement revisions efficiently. Qualifications - Minimum 7 years of experience developing eLearning with Articulate Storyline 360. - Proven ability to deliver high-quality work on time in a fast-paced environment. - Strong attention to detail and ability to self-evaluate work prior to review. - Excellent organizational skills, including ability to adhere to naming conventions and file management. - Ability to interpret storyboards and determine client and learner needs. Assessment Requirement - Shortlisted applicants will also be asked to complete a brief Articulate Storyline assessment exercise to demonstrate practical proficiency in using the tool.

Role Description An Intermediate Technical Writer to transform existing user self-serve help content into short-form, single-intent documentation for Adobe products across web, desktop, mobile, and in-app surfaces. The role requires restructuring and rewriting in-scope content using defined content patterns, while ensuring clarity, accuracy, consistency, and UX-friendly readability at scale. - Transform in-scope user help content on the client platform into concise, task-focused articles using established content patterns (currently: Tasks, Concepts, References, Troubleshooting, FAQs, What’s New, Release Notes; more may be added). - Ensure content is clear, accurate, concise, easy-to-understand, and user-friendly. - Follow client style guides, voice & tone, and defined content patterns. - Collaborate with client stakeholders/SMEs to understand product features and documentation needs. - Perform UI validation (“keystroking”) to confirm article steps and UI labels match the current app experience. - Refresh screenshots per client guidelines; incorporate multimedia elements (images/videos/infographics) when required. - Leverage AI-assisted content creation tools and custom LLM models to increase authoring efficiency while maintaining quality and accuracy. - Optimize content for modularization, reuse, SEO, and discoverability across multiple surfaces. - Support content operations: proofreading/editing, tagging, document uploads, content migration, and maintenance as required. - Apply feedback and collaborate closely with senior writers/SMEs/editors to continuously improve content quality and consistency. Qualifications - Bachelor’s degree in English, Communications, Technical Writing, or a related field. - 3–5 years of experience in technical writing and/or content development. - Strong written communication skills with high attention to detail (grammar, clarity, structure). - Ability to understand product functionality and present instructions clearly for end users. - Familiarity with CMS and collaborative authoring tools (or strong ability to learn quickly). - Exposure to DITA/XML and/or structured authoring; version management systems. - Willingness to learn and apply AI-assisted writing tools / LLM workflows responsibly. - Working awareness of SEO, online readability, and structured content practices. - Basic understanding of UX writing/accessibility/localization considerations. Nice-to-Have - Familiarity with Adobe tools or comparable creative/product ecosystems. - Experience with image/video capture and lightweight visual editing tools for help content.

Role Description - Major Outages and Root Cause Analysis: - Follow strict escalation and notification guidelines. - Notify management of service-related concerns and coordinate onsite dispatches with clients and internal resources. - Lead the response to significant customer outages, coordinating efforts across teams to restore services quickly and efficiently. - Ensure all incidents are managed according to established protocols and service level agreements (SLAs). - Identify areas of risk that could impact project or process success. - Make effective independent decisions on day-to-day issues and assist team members with decision-making and issue resolution strategies. - Ticket and Queue Oversight: - Oversee the ticket backlog, prioritize support requests, and assign tasks to team members based on workload and technical expertise. - Monitor call queues to maintain service levels and ensure timely responses. - Report on individual and departmental performance metrics. - Focus on areas needing improvement and review goals to drive attainment. - Process and Policy Coordination: - Partner with customers to implement changes in processes and policies. - Adapt procedures to meet evolving business and customer requirements. - Customer Advocacy: - Demonstrate a commitment to delivering a positive customer experience through exceptional service, clear communication, and accountability. - Address customer concerns promptly and professionally. - Documentation and Data Integrity: - Establish and enforce documentation standards for all processes, policies, and major outages. - Promote attention to detail to ensure data integrity, accurate reporting, and effective analytics. - Contract and Billing Validation: - Validate contract terms and billing methods for all support requests. - Collaborate with other departments to ensure proper support billing and smooth contract transitions, especially during hardware RMA processes. Qualifications - Minimum 3 years of experience in major outage management. - 5+ years of experience in account management, service delivery, and escalation management. - Proficiency with ServiceNow and Helix platforms. - Strong organizational, listening, written, and verbal communication skills. - Excellent interpersonal and presentation skills. - Experience working with cross-functional teams. - Solid understanding of the ITIL service management framework and related processes. Requirements - Proactive approach to service delivery and issue resolution. - Ability to adapt processes in response to changing circumstances. - Commitment to continuous improvement and process optimization. - Strong team-building skills and ability to create a positive work environment. - Strategic planning capabilities for future needs, goals, and objectives. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.

Role Description The System Engineer is best described as the individual responsible for designing, implementing, and maintaining the company’s IT infrastructure to ensure optimal performance and security. This role involves collaborating with cross-functional teams to support business operations and deliver reliable technology solutions. The System Engineer will troubleshoot complex technical issues and proactively identify opportunities for system improvements. A strong focus on scalability, efficiency, and compliance is essential to meet organizational goals. If you are energized by complex challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that keep the world moving, we want to meet you. Key Responsibilities - Identity & Access Management: - Design, implement, and manage enterprise identity solutions using Microsoft Entra ID (Azure AD), including conditional access policies, identity governance frameworks, and SSO integrations across hybrid environments. - Microsoft 365 & Cloud Services Administration: - Manage, monitor, and optimize Microsoft 365 services including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender for Endpoint. - Administer core network services (DNS, DHCP, etc) and automate routine tasks using PowerShell scripting and Microsoft Graph API. - Deploy and manage Azure services including virtual machines, virtual networks, application gateways, and hybrid connectivity solutions. - Infrastructure & Virtualization Management: - Administer enterprise virtualization platforms and hyper-converged infrastructures. - Manage server hardware such as Dell vxRail, Cisco UCS, and standalone servers. - Oversee enterprise storage systems, SAN/NAS, and Fiber Channel fabrics. - Multi-Platform Systems Administration: - Maintain and support Linux-based systems (Ubuntu, RHEL, CentOS, etc). - Perform system hardening, patch management, and configuration management using industry best practices. - Troubleshoot complex system issues and optimize performance. - Cloud Infrastructure & DevOps: - Lead cloud infrastructure initiatives within Azure and AWS platforms, including VPC design, EC2/compute, S3 storage solutions, and Route53 DNS services. - Implement Infrastructure-as-Code (IaC) using Terraform and Ansible. - Develop system automation scripting solutions using Python, Bash, and PowerShell. - Manage development and version control using Git with GitHub/GitLab platforms. - Security & Monitoring Operations: - Deploy and manage comprehensive security solutions including EDR, MDR, email security gateways, and DNS filtering. - Implement and maintain NMS, PSA, and centralized logging solutions. - Conduct proactive system health monitoring, optimization, and incident response. - Enterprise Support & Documentation: - Provide Tier 3 technical support for critical enterprise systems, ensuring 99.9% uptime, rapid issue resolution, and infrastructure performance. - Design and maintain scalable, secure, and highly available system architectures following industry standards and compliance requirements. - Create and maintain comprehensive documentation including system configs, SOPs, runbooks, and BC/DR plans. - Continuous Improvement & Integration: - Evaluate, test, and implement emerging technologies to enhance operational efficiency and security posture. - Lead system integration projects and automation initiatives. Qualifications - 7+ years of progressive experience in systems engineering, infrastructure administration, or related IT roles with increasing responsibility. - Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. - Proven track record of leading technical projects and mentoring junior staff members. Requirements - Expert-level proficiency with Microsoft technologies including Active Directory, Microsoft 365 administration, Exchange Online, and PowerShell scripting. - Advanced experience with Microsoft Entra ID (Azure AD) including conditional access, identity governance, privileged access management, and SSO. - Hands-on experience with Microsoft Intune, Defender for Endpoint, and RMM tools. - Hands-on experience with Azure services including virtual machines, virtual networks, application gateways, and storage solutions. - Hands-on experience with AWS services including VPCs, Route53, EC2, S3, and network security configurations. - Ability to design and implement cloud migrations and hybrid connectivity solutions. - Advanced enterprise expertise with VMware vSphere (ESXi, vCenter, NSX, vSAN). - Proven experience managing enterprise server hardware (Dell vxRail, Cisco UCS). - In-depth knowledge of enterprise storage technologies such as Pure Storage, NetApp, SAN/NAS solutions, and Fiber Channel fabric management. - Strong Linux administration skills on multiple distributions (Ubuntu, RHEL, CentOS). - Experience with system hardening, patch management, config management tools. - Advanced scripting capabilities with PowerShell, Python, and Bash. - Proficiency with GitHub/GitLab, Git version control and pipeline integration. - Experience with configuration management tools such as Ansible. - Comprehensive understanding of enterprise security tools including EDR, MDR, email security, and DNS filtering solutions. - Experience with NMS systems, SIEM platforms, and centralized logging solutions. - Strong understanding of compliance frameworks and security best practices. - Solid foundation in networking with TCP/IP, DNS, DHCP, VPNs, FW management. - Experience with hybrid identity models / federation services (ADFS, SAML, OAuth). - Proven ability in system integration, API management, and automation. - Experience with enterprise monitoring tools and automated deployment solutions. - Working knowledge of ITIL practices and service management methodologies/tools. - Understanding of change management processes and documentation standards. - Strong project management capabilities with experience leading technical efforts. - Powerful troubleshooting / problem-solving skills with ability to work under pressure. - Demonstrated ability to work both independently and collaboratively. - Strong written and verbal communication skills for stakeholder interaction. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.