• Creating technical guidance that will be published on our premier technical enablement platform, Tech Zone. • Delivering technical enablement content to both internal and external audiences. • Collaborating with colleagues, partners, and customers to create engaging content that enables learning about our products. • Being willing to travel to present to customers and deliver technical enablement when necessary.

• Tracking and managing multiple deadlines and documents while still meeting client qualifications and deadlines • Managing documents and sections created by multiple people while still ensuring proposals and reports are completed on time • Ensuring multiple documents for the same project and for the program use consistent language • Ensuring proposal pieces are completed well and to the most recent standard/template • Assisting Construction Managers, Project Managers, and others in writing construction approaches • Writing summaries and sections of documents as necessary • Applying company branding and style guidelines to documents • Coordinating responses to comments received from the Owner’s Consultant and Client

Overview Why Henkels & McCoy: Join a 100-year-old infrastructure leader committed to innovation, safety, and career growth. You’ll tackle complex, high-visibility projects that keep the lights on for millions—while working with a team that values your expertise and empowers your professional development. Company Overview: Henkels & McCoy West works closely with clients from diverse markets to build enduring partnerships throughout the Western United States. Our team of seasoned professionals designs, builds, manages, and maintains critical and sustainable infrastructure for the power, oil & gas pipeline, gas distribution, and communications industries. Building on a 100-year legacy of performance and service to utility, commercial, industrial, and government clients, H&M West brings together extensive knowledge and innovation to deliver infrastructure construction solutions that meet future energy needs today. H&M West is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work. Henkels & McCoy West is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. H&M West is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization. We are looking for a Business Proposal & Technical Writer II to join our team remotely within the U.S., preferably in the Vancouver, WA area. Position Summary: The Business Proposal and Technical Writer prepares and submits proposals according to the SCM Program’s pricing and proposal strategies. H&M West’s Team in the Vancouver office has an active multi-billion dollar program to execute a large number of projects over the next 5+ years. To date, this Team has over 35 transmission line and substation projects that are in various stages of design and construction. Responsibilities - Tracking and managing multiple deadlines and documents while still meeting client qualifications and deadlines - Managing documents and sections created by multiple people while still ensuring proposals and reports are completed on time - Ensuring multiple documents for the same project and for the program use consistent language - Ensuring proposal pieces are completed well and to the most recent standard/template - Assisting Construction Managers, Project Managers, and others in writing construction approaches - Writing summaries and sections of documents as necessary - Applying company branding and style guidelines to documents - Coordinating responses to comments received from the Owner’s Consultant and Client Qualifications - Strong attention to detail - Strong communication skills - Strong problem-solving skills - Ability to juggle multiple projects and multiple deadlines at once - Ability to work with many personality types and skill levels - Technical writing, copywriting, or business writing experience a plus - Procore experience a plus, but not necessary. Minimum Educational Background: - BS/BA Degree preferred and/or related field or equivalent work experience Minimum Years of Relevant Experience: - 3+ Wage Range: $90,000 - $120,000/annually Benefits: Full-time employees are eligible to participate in our benefit plan which includes the following: - 401(k) Plan - Employee Stock Purchase Plan - Health, Dental, & Vision Insurance - Voluntary Life Insurance - Voluntary Short Term & Long-Term Disability - Paid time off Henkels & McCoy West, LLC. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance. As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it’s clients. Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support. About You Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business. You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can’t you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client. Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind. Technical Team Lead Summary As a Technical Team Lead, you will provide guidance and support to our service technicians by fielding questions, issues, and escalations. You will also drive customer service and KPIs for the team and for individual technicians. Responsibilities - Serve as the primary point of contact for all technician questions and issues - Serve as the primary point person monitoring Slack channels to ensure technicians are receiving ideas and guidance to resolve their tickets - Serve as the first line of defense for escalations; Manage high priority escalations with finesse and respond in a timely manner; Engage directly with customers and management and ensure robust status communication - Monitor the service board and Nilear to ensure technicians are completing tickets in a timely manner; Provide guidance or reassign tickets as needed when technicians are stuck and cannot move forward - Collaborate with Service Coordinators and Service Board Analysts to ensure effective flow of tickets - Provide additional support as needed on days that are busy or short-staffed - Drive customer satisfaction, technical proficiency, timeliness of support delivery, and understanding customer needs around speed, quality, and value - Drive Darkhorse service KPIs as a team and for each individual technician - Schedule and lead regular meetings with each technician on your team to discuss goals and commitments Qualifications and Skills - Knowledge of PC hardware installation, repair, testing, and troubleshooting - Knowledge of scripting within a Windows environment - Familiarity of Microsoft Windows and Office applications - Familiarity of Cisco networks - Proven troubleshooting and problem-solving skills - Organization and attention to detail - Ability to multitask - Ability to work independently without assistance from others - Ability to manage and direct the work of others - 1-2 years of tech support experience - 1-2 years of people management experience in an IT environment is a must; Experience in an MSP environment is highly preferred - 1-2 years of customer service experience - Bachelor's degree in Information Technology or Computer Science is preferred Hours: 9:00am to 6:00pm EST