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Customer Care Coordinator

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 201-500Since 1986H1B No SponsorCompany SiteLinkedIn

Location

Minnesota + 1 moreAll locations: Minnesota | Pennsylvania

Posted

108 days ago

Salary

0

Seniority

Senior

Associate DegreeExperience acceptedEnglish

Job Description

Customer Care Coordinator

InfuSystem

• Servicing assigned customer accounts and maintaining customer files • Processing orders and setting up new accounts • Working with patients and nurses directly for proper management of AWC and Ostomy supplies • Ensuring all patient paperwork is complete and accurate • Initiating calls to patients to establish relationships and ensure receipt of supplies • Following up with patients to monitor supply needs • Collaborating with wound care nurses to determine ongoing need for supplies • Ordering home wound care supplies for delivery • Monitoring usage of supplies and consumables at the account • Handling customer and patient complaints • Producing and submitting reports as requested by Management • Processing documents in fax server as required • Answering phones as required • Performing other duties as assigned

Job Requirements

  • Associates degree (AA) related field; or equivalent combination of education and experience.
  • Previous work experience with Negative Pressure Wound Therapy preferred
  • Strong work ethic
  • Sound judgment
  • Proven written and verbal communication skills
  • Natural curiosity to pursue issues and increase expertise
  • Pursue and design innovative analytical performance metrics
  • The courage to promote and defend ideas and analyses
  • Passionate about InfuSystem and serving customers and patients
  • Strives to make an impact on improving our business processes and results
  • Exemplary honesty and integrity
  • Ability to collaborate effectively and work selflessly as part of a team
  • Knowledge of Medicare DME Guidelines is a plus.

Benefits

  • Health plan options that include an employer contribution
  • Health Savings Account
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • Dental and Vision premiums covered by InfuSystem
  • 401(k) with a specified Company Match
  • Life Insurance, STD & LTD
  • Employee Stock Purchase Program
  • Tuition Assistance
  • Generous Paid Time Off plan
  • Paid Parental Leave
  • Employee Assistance Program
  • Competitive Pay
  • Direct Deposit
  • Employee Referral Bonus

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