Infovista

• Own and manage the complete renewals lifecycle for assigned customers across LATAM/CALA & USA. • Drive on-time renewals execution from quotation through contract close and booking. • Achieve assigned renewal targets for bookings, revenue retention, and customer retention. • Maintain accurate renewal pipeline management and 90–120 day forecasting visibility. • Engage proactively with customers, procurement teams, resellers, and partners to resolve commercial, operational, or contractual blockers ahead of expiration. • Lead renewal pricing, term negotiations, amendments, co-terming, and commercial discussions aligned with Infovista policies and business objectives. • Identify upsell and cross-sell opportunities in partnership with Sales and Customer Success teams. • Conduct Quarterly Business Reviews (QBRs) with customers to review contract status, support alignment, customer priorities, risks, renewal planning, and growth opportunities. • Provide management with clear visibility into risks, attrition exposure, renewal status, and forecast accuracy. • Work closely with customer procurement organizations to align renewals with customer budgeting, purchasing, and approval cycles. • Support contract negotiations, redlines, Statements of Work (SOWs), amendments, and Master Service Agreements (MSAs) in collaboration with internal Legal and Operations teams. • Maintain understanding of Infovista commercial policies, maintenance/support frameworks, entitlement structures, and contractual governance. • Coordinate with Deal Desk, Contracts, Finance, Licensing Operations, and Sales Operations to ensure quotes, subscriptions, contracts, and entitlements remain accurate and aligned. • Support translation and communication of customer-facing documents from Spanish to English and English to Spanish as required. • Maintain centralized and secure records of customer portals, renewal trackers, procurement processes, key contacts, access requirements, and regional operational data. • Generate, maintain, and continuously update the CALA Renewals Playbook, documenting customer-specific business processes, procurement workflows, renewal timelines, invoicing requirements, and operational best practices. • Ensure customer operational data remains current, organized, and aligned across internal systems and teams. • Maintain accurate data integrity across Salesforce CRM and internal commercial systems. • Ensure renewal opportunities, forecasting data, contracts, subscriptions, and customer information remain current and accurate. • Analyze renewal trends, customer risks, and operational gaps to improve retention and forecasting accuracy. • Support process improvement initiatives, renewal governance, operational efficiencies, and best-practice development across the Americas Renewals organization.

• Drive sales of Infovista’s Automated Assurance solution in European region, with ownership of entire quote to cash process • Develop and maintain relationships with key stakeholders at all major customers and prospects in the region • Definition and execution of Account sales strategies and business plans to drive growth and profitability • Develop qualified pipeline, and provide accurate forecast • Manage in region marketing and sales qualified leads- in addition develop ABM’s.

• Establish and lead the Governance & Portfolio Management function across Engineering, InfoSec, Platforms and Operations. • Build and lead a globally distributed team across multiple Infovista offices. • Resume overall responsible for portfolio governance, programme assurance and enterprise risk visibility. • Work closely with the COO, ELT and cross-functional leaders to ensure that initiatives are prioritised transparently. • Act as the central authority for governance discipline across the COO perimeter. • Lead and develop the Governance & Portfolio Management function as a core capability within the COO organisation. • Define the organisational structure, roles and responsibilities of the function to support scalable governance maturity. • Promote strong collaboration and trusted partnership with other cross-functional teams.

• Define and govern the technical aspects of the product portfolio and underlying engineering platforms • Maintain long-term technical strategy and ensure it is aligned with the portfolio reference architecture. • Identify, track, and manage portfolio-level technical debt impacting scalability, maintainability, or reliability. • Evaluate emerging technologies and translate innovation initiatives into a path to build. • Support engineering teams in resolving complex technical trade-offs and design decisions. • Establish architectural assets, principles, standards, and reference patterns that guide engineering teams. • Coordinate and execute architectural work through architects embedded within development teams. • Provide technical oversight for major product capabilities and cross-system integrations. • Align product architecture with on-prem and cloud infrastructure capabilities and standards. • Define architectural patterns supporting service level objectives (SLOs) and service level agreements (SLAs). • Collaborate with SRE teams on recovery strategies, monitoring architecture and capacity planning • Interface with security and compliance stakeholders to ensure alignment with regulatory and industry requirements.

• Drive sales of the Infovista Platform in the AMER region, with ownership of the entire quote to cash process. • Develop and maintain relationships with key stakeholders at all major customers and prospects in the region • Definition and execution of Account sales strategies and business plans to drive growth and profitability • Develop qualified pipelines, and provide accurate forecast • Oversee Marketing and Demand Generation activities • Drive VARs and channel partners to maximize coverage, and grow sales

• Owns, governs, and continuously improves the engineering organization’s main process for change and build; the Software Development Life Cycle (SDLC). • Engage with stakeholders within engineering, product management, customer support, IT, infosec and platform to ensure that the process is known and well-integrated. • Ensure adherence to defined SDLC stages, quality gates, and release criteria. • Monitor traceability from requirements to implementation, testing, and release. • Identify and escalate delivery risks or process deviations along with corrective actions. • Weigh the need for standardization versus maintaining beneficial process variations. • Integrate secure SDLC principles and other compliance areas were appropriate. • Define and monitor operational KPIs for organizational performance evaluation. • Provide structured performance reporting to different levels of the organization. • Facilitate improvement initiatives based on insights. • Coordinate with Lead Developers and technical platform teams to ensure stable and efficient CI/CD practices. • Ensure teams and external partners operate within defined toolchain and workflow standards. • Monitor pipeline performance and escalate systemic issues.

• Responsible for the overall accounting processes and reporting for UK entities. • Daily / Weekly tasks: Bank reconciliation, Regular reconciliation of balance sheet accounts (transitory accounts, suspense accounts, basic intercompany accounts), Manage the end-to-end procurement process, from Purchase Orders (POs) to invoice payment, Periodic review and cleanup of aged balances (AP/AR) to ensure accounts remain up to date, Preparation of weekly cash forecasts, Maintain files and documentation thoroughly and accurately in accordance with accepted accounting practices, Filing of quarterly Royalty reporting, Quarterly VAT reporting and monitoring of HMRC portal, Completion and submission of occasional National Statistics surveys • Monthly Report: Fixed Asset depreciation, Payroll entries/quarterly and annual reconciliations, Some accrual accounts, Preparation of monthly entries related to Prepaid accounts and associated reconciliation, Employees: Preparation of monthly accrued vacation entries + Preparation of monthly MBO journals and associated reconciliations, Preparing various monthly reporting files post-close for internal IV use, Explain variance analysis comments • Year end: Preparation of year-end files and reports, Dealing with external auditor to ensure related internal control and documents are in place.

THE ROLE: The Head of Research & Innovation CoE is a senior technology and innovation leader reporting to the Chief Product Officer (CPO). This role is responsible for building and leading the company’s Research & Innovation Center of Excellence, driving ideation, emerging technology evaluation, experimentation, and the development of an enterprise-wide Agentic AI framework. The CoE acts as the organization’s innovation engine, identifying and validating new technology opportunities that advance the company’s transition toward an AI-driven intelligence platform combining Network Intelligence and Customer Experience (CX) Intelligence. While innovation, research, and ideation are the primary focus, this role also contributes to the long-term product and platform architecture direction, contributing to the development of a unified reference architecture, and helping steer the transformation toward an integrated, intelligent, and AI-driven platform. The role ensures that research insights, innovation initiatives, and architectural strategies are tightly aligned with customer needs, market evolution, and the company’s long-term growth objectives. Research & Innovation Center of Excellence (CoE) Leadership: - Build, lead, and scale the Research & Innovation CoE, acting as an internal innovation engine and CTO office extension for strategic future technology exploration. - Lead a team of AI/ML professionals in developing new products and releases. - Develop structured research and innovation processes for ideation, concepting, rapid prototyping, feasibility studies, and emerging technology evaluations. - Oversee a dedicated ideation team responsible for concept exploration, early-stage experiments, technology proofs of value, and innovation pilots, stage experiments, and innovation pilots. - Drive innovation frameworks and methodologies (innovation pipelines, lean experimentation, rapid prototyping cycles) to accelerate concept-to-product transitions. - Champion and shape the Agentic AI strategy, ensuring alignment between innovation research, AI capabilities, and product implementation. - Identify and validate new opportunities for AI-driven, platform-driven, or architectural innovations that differentiate the portfolio and unlock new customer value. Reference Product Architecture - Define and evolution of the reference architecture, ensuring it reflects emerging research insights and AI-driven capabilities. - Lead the architectural transition from siloed tools to an integrated, AI-first Intelligent Insight Platform with shared components and unified data models. - Collaborate with Engineering and Architecture leadership to create modernization pathways (cloud-native, microservices, common data layers, API-first). - Lead the Architecture Review Board (ARB) to support major architectural and platform direction decisions. QUALIFICATIONS: - 10+ years in innovation leadership, R&D, product strategy, product architecture, or platform technology leadership. - Demonstrated Expertise and contributions in the following areas (GSMA, ITU, TM Forum, CAMARA). - Research in areas of 6G, Customer centric QoE, NTN or other emerging technologies are a plus. - Experience in launching & developing a patent program is a plus - Experience in public funding initiatives related to emerging technologies is a plus - Demonstrated experience running Innovation Labs, R&D organizations, Centers of Excellence, or enterprise innovation programs. - Experience contributing to or defining reference architectures for multi-product or platform environments. - Deep understanding of AI/ML technologies, with practical exposure to implementing Agentic AI, conversational AI, automation systems, or intelligent platforms. - Strong understanding of network analytics, service assurance, and customer experience intelligence domains, particularly in telecom and enterprise digital services environments. - Ability to translate research insights into practical product innovation and measurable customer value. LANGUAGES: - English – essential LOCATION: - Global Remote Offices

The role & team Infovista is looking for a smart, adaptable intern to join our product team for a 6 month internship. If you are interested in working on cutting edge projects with our product team and gaining some real industry experience, then this role is a perfect fit. 40 Hours per week and primarily remote setup. Reporting to our Strategy & Transformation leader the successful candidate will assist with market analysis, coordinating product operations and developing product marketing materials. Key Responsibilities: - Strategic Market Analysis: Perform comprehensive market analysis on a quarterly basis, including: - Competitor performance and positioning - CSPs (Communications Service Providers) performance and strategic plans - Identification of emerging trends - Customer & Executive materials: Collaborate with Product Marketing & Strategy to create compelling, high-quality materials, such as: - Board of Directors / Shareholders presentations - Executive pitch decks - Product collaterals - Product In-Take Prioritization: Support in the preparation and coordination of product in-take prioritization sessions, as well as other product team meetings - Product Blueprint: Support in the preparation and follow up of the product blueprint initiatives - Product Management Support: Provide day-to-day operational support to the Product Management team - Lead the launch of a certification program for Infovista users & partners as well as university students Requirements: - Education: Degree in Business Administration or Engineering · Strategic Mindset: Ability to think critically and connect dots across market, customer, and product dimensions · Detail-Oriented: Strong organizational skills and attention to detail in both analysis and execution · Presentation Skills: Proficiency in PowerPoint with a flair for storytelling and visual design · Analytical Skills: Advanced level of excel skills, including experience with financial modelling or data analysis · Team Player: Proactive and willing to contribute as a team member · Telco Knowledge: Familiarity with the telecommunications sector is a plus

• Own end-to-end delivery within scope • Translate roadmap into actionable plans • Manage capacity, risks, and technical debt • Ensure predictable and timely releases • Safeguard architectural integrity • Enforce engineering standards and secure coding practices • Participate in key design decisions • Ensure adequate test automation and release readiness • Monitor production health and drive corrective actions • Lead, coach, and develop team leaders and engineering specialists • Manage performance, succession planning and recruitment • Build a high-performing, collaborative and accountable team • Drive success together with sales, professional services, customer support and product management • Communicate progress, risks, and dependencies transparently