ignition

Role Description The purpose of this role is to contribute to the ongoing improvement and development of our software and processes using modern engineering practices with continuous deployment of high quality software code. - Building new, improving and maintaining existing frontend components leveraging modern AI tools - Conversion of wireframes and mock-ups into fully functioning app features - Developing features to enhance the user experience - Automating tasks through appropriate tools and scripting - Delivery of cross-browser compatibility for the platform - Creation and maintenance of software documentation - Optimising the web app for maximum speed and scalability - Committing to support a safe, mindful, and productive team environment, maintaining open, honest, and respectful communication - Learn from others and mentor those around you to help them grow - Play an important role in shaping the technical direction of frontend development Qualifications - Degree in Computer Science or related field and 4+ Years of experience or 6+ years of equivalent experience - Proficiency with TypeScript, React.js, and modern JavaScript tooling - Experience with responsive and adaptive design - Experience with GraphQL, Reach Hook Form, Zod and Chakra is a bonus - Familiarity with agentic development tools such as Codex, Claude Code, Cursor etc. - Good problem solving skills - Excellent verbal communication skills - Good interpersonal skills Requirements - Curiosity to develop knowledge of a variety of programming languages and frameworks - Ability to engage in robust and articulate dialogue while maintaining an open mind - Desire to write testable and well tested code - Skilful and dependable, recognizing that there is always more to learn - A sense of humour, with the ability to focus yet still have a laugh in high pressure situations - A pragmatic, objective thinker who can weigh up options based on requirements, best fit and maturity of technology Benefits - Employee stock options from day one - 20 days of accrued annual vacation plus 10 wellbeing days - Additional paid day off to celebrate your birthday - 2 paid days off a year for volunteering - Health, dental, and vision benefits starting immediately - RRSP Program with Employer Matching - Annual education allowance reimbursement - Employee recognition program - Quarterly wellness allowance - Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform - Flexible working arrangements with WFH reimbursement - Personal tax return assistance - Paid parental leave

Role Description We’re hiring a Global Director of Events & Community to define and lead how Ignition shows up to customers - in-person, online, and through community. You won’t just run events - you’ll build a customer engagement engine that fuels growth. This is a high-impact, highly visible leadership role responsible for building a unified strategy across: - Global events (flagship + field) - Digital and webinar programming - Customer community and advocacy You will own the full lifecycle of customer engagement at scale - from first touch through to long-term loyalty - and translate those experiences into pipeline, retention, and expansion. You’ll lead across AMER, APAC, and EMEA regions, partnering closely with GTM leadership while building and scaling a high-performing team. Qualifications - 8–12+ years leading B2B SaaS events, field marketing, or community programs - Proven track record of owning programs that drive pipeline and revenue, not just engagement - Experience building and scaling global event strategies and portfolios - Strong experience with customer community and/or advocacy programs - Demonstrated ability to operate at both strategic and execution levels - Experience leading teams and/or managing agencies and cross-functional stakeholders - Strong commercial acumen - able to connect experience design to business outcomes - 3+ years of People leadership and a strong leadership presence - Strong experience operating in the US market, with a deep understanding of regional nuances, customer expectations, and event landscape in EMEA & APAC Requirements - Define and lead Ignition’s global events strategy across flagship, field, and executive programs - Own the events portfolio end-to-end, including planning, investment, execution, and ROI - Elevate event quality to deliver differentiated, best-in-class customer experiences - Partner with Sales and Marketing leadership to design programs that drive pipeline and accelerate deals - Own commercial performance across pipeline, influenced revenue, retention, and expansion - Establish attribution models and performance frameworks to measure impact, optimize investment, and scale what works - Define and scale a global community strategy across in-person and digital channels - Build programs that activate customers as advocates, champions, and storytellers - Embed community into the customer lifecycle in partnership with Customer Experience and Product Marketing - Develop executive and advocacy programs (ie: Customer Advisory Boards, thought leadership forums) - Grow strategic initiatives such as Ignition’s Women in Accounting community - Deliver experiences that are intentional, memorable, and unmistakably on-brand - across every region and format - Act as a senior partner to Sales, Marketing, Product Marketing, and Customer Experience - Align stakeholders across regions to integrate events and community into core GTM strategy - Influence priorities and bring clarity to planning and execution - Lead, coach, and develop a high-performing events and community team - Own budget strategy, vendor ecosystem, and operational excellence - Establish the structure, rhythms, and focus required to deliver at scale Benefits - Competitive salary and employee stock options - Health/Dental/Vision insurance from day 1 of employment - Annual education allowance to support your professional growth - Employee recognition programs - Quarterly wellness allowance to spend on your wellness and what this means to you - Paid subscription to Headspace and LifeWorks EAP & Wellbeing Platform - Flexible working supported by work from office reimbursement and mobile allowance - Personal tax return assistance - 20 days accrued paid time off annually, along with 10 annual wellbeing days - Paid parental leave - An extra paid day off to celebrate your birthday, alongside volunteering leave Compensation Base salary: USD 160,000 - 180,000 Variable: USD 20,000 Plus Equity and generous benefits & perks package. The final offer amount for this role will be dependent on location, applicable experience, and skillset of the candidate.

Title: Senior Backend Engineer - Ruby Job Description: Location Sydney; Brisbane; Melbourne Address Sydney, New South Wales Employment Type Full time Location Type Hybrid Department Engineering Who we are: Founded in 2013, Ignition is the recurring revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes. Ignition automates proposals, invoicing, payments and workflows in a single platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease. To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. Company Values: - We are better everyday - We work without ego - We are smarter together - We hero our customer Senior Backend Engineer - Ruby Where and how we work: We are open to candidates based in Sydney, Melbourne, or Brisbane with full Australian work rights. We operate in a hybrid model, giving you flexibility to work from home, a shared workspace, or a combination of both. About the role: We’re looking for smart, talented and experienced team members that can take ownership, articulate their point of view and back their opinions with a well researched and knowledgeable stance. The purpose of this role is to contribute to the ongoing improvement and development of our product, through domain driven design and continuous deployment of high quality software code. What your day to day will look like: - Collaborate with front-end developers and other cross-functional team members to design functional, cohesive solutions that ship valuable features at scale - Develop APIs and integrate data from various back end services & databases - Compile and analyze data, processes, and code to troubleshoot problems and identify areas for improvement - Record data and reporting it to proper parties, such as clients or leadership - Participate in continuing education and training to remain current on best practices, learn new techniques and patterns, , and better assist other team members - Developing back-end functionality and assisting the Lead developer - Providing guidance on projects, as needed - Participating in research, producing POCs, and evaluating new methodologies and technologies that improve quality, reliability, scalability, security, and performance of Ignition technology, architecture, and product - Actively participate in code reviews by providing constructive comments and sharing and adopting best practices, to improve codebase quality, efficiency, and security - Mentor and guide developers by providing quality coaching and guiding proper execution of their tasks - Commit to supporting a safe, mindful, and productive team environment, maintaining open, honest, and respectful communication How we work: - Distributed team - Continuous Delivery (write, review and deploy code every day) - “Little a” agile (daily standup, cross-functional teams, fortnightly sprint planning and retro, and a high degree) What you need to succeed: List required experience and skills in order from most important to least, qualifications with must-have and nice-to-have - Approx 5-7+ yrs experience in backend development, and recent experience with Ruby/Rails - High level of proficiency with our tech stack: - Ruby & Ruby on Rails - PostgreSQL - Sidekiq/Goodjob - Redis - RSpec and Cypress test suite - CI/CD using Buildkite, deploying to AWS many times a day - Datadog, Sentry, Segment.io, Snowflake - A solid foundation in computer science and software design, with strong competencies in - clean code architecture (DRY isn’t everything!) - data structures & algorithms - distributed systems, event driven architecture, and background job processing - authentication and authorisation, and generally designing and writing code that upholds security best practices - caching strategies, design patterns, cloud architecture and tools - consuming and integrating with third party APIs, and comfortable with best practice authentication/authorisation patterns - Be an expert in your tooling stack - Terminal and editor of your choice - Git and GitHub or equivalent - Agent-driven coding and workflows - Profiling and observability Why join us: Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer: - Competitive salary package plus employee stock options from day one - Annual education allowance to support your professional development - Employee recognition program that celebrates impact and contribution - Quarterly wellness allowance to support your physical and mental wellbeing - Complimentary subscriptions to Headspace and our Employee Assistance Program - Flexible working, supported by work-from-office reimbursement and a mobile allowance to help you set up safely at home - Work from anywhere for up to one month each year, with business approval - Financial Planning allowance (after all, we are in the accounting business!) - Vehicle Leasing Benefits - Paid parental leave - An extra paid day off for your birthday, plus paid volunteering leave What to expect from our recruitment process: - Introductory conversation with our Talent team: A friendly discussion to learn more about your background and share additional context about the role and Ignition. - Hiring Manager conversation: A focused discussion on your experience, strengths, leadership approach, and alignment with our strategic priorities. - Technical Discussion: Structured technical challenges with key stakeholders to explore collaboration and role fit - Final conversation with the Head of the function: An opportunity to discuss career growth, as well as the broader business context and vision. - Reference and background checks: Conducted following acceptance of a verbal offer. We may use AI enabled tools to support parts of our recruitment process, such as improving efficiency in scheduling and note taking. These tools are used responsibly and never replace human decision-making, all hiring decisions are made by our people. We aim to keep the process transparent, respectful of your time, and as smooth as possible. We encourage you to apply even if you don’t meet every requirement, experience comes in many forms, and diverse perspectives make our teams stronger. Ignition is an equal opportunity employer. If you require accommodations during the recruitment process or need materials in an alternative format, please contact

Title: Senior Backend Developer - Ruby Location: Sydney, Melbourne or Brisbane Australia Employees work in a hybrid mode Full-time Job Description: Company Description Who we are: Founded in 2013, Ignition is the recurring revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes. Ignition automates proposals, invoicing, payments and workflows in a single platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease. To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition's global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. Company Values: - We are better every day - We work without ego - We are smarter together - We hero our customer Where and how we work: We are open to candidates based in Sydney, Melbourne or Brisbane with full Australian work rights. We operate in a hybrid model, giving you flexibility to work from home, a shared workspace, or a combination of both. About the role: We're looking for smart, talented and experienced team members that can take ownership, articulate their point of view and back their opinions with a well researched and knowledgeable stance. The purpose of this role is to contribute to the ongoing improvement and development of our product, through domain driven design and continuous deployment of high quality software code. What your day to day will look like: - Collaborate with front-end developers and other cross-functional team members to design functional, cohesive solutions that ship valuable features at scale - Develop APIs and integrate data from various back end services & databases - Compile and analyze data, processes, and code to troubleshoot problems and identify areas for improvement - Record data and reporting it to proper parties, such as clients or leadership - Participate in continuing education and training to remain current on best practices, learn new techniques and patterns, , and better assist other team members - Developing back-end functionality and assisting the Lead developer - Providing guidance on projects, as needed - Participating in research, producing POCs, and evaluating new methodologies and technologies that improve quality, reliability, scalability, security, and performance of Ignition technology, architecture, and product - Actively participate in code reviews by providing constructive comments and sharing and adopting best practices, to improve codebase quality, efficiency, and security - Mentor and guide developers by providing quality coaching and guiding proper execution of their tasks - Commit to supporting a safe, mindful, and productive team environment, maintaining open, honest, and respectful communication How we work: - Distributed team - Continuous Delivery (write, review and deploy code every day) - "Little a" agile (daily standup, cross-functional teams, fortnightly sprint planning and retro, and a high degree) Qualifications What you need to succeed: - Approx 5-7+ yrs experience in backend development, and recent experience with Ruby/Rails - High level of proficiency with our tech stack: - Ruby & Ruby on Rails - PostgreSQL - Sidekiq/Goodjob - Redis - RSpec and Cypress test suite - CI/CD using Buildkite, deploying to AWS many times a day - Datadog, Sentry, Segment.io, Snowflake - A solid foundation in computer science and software design, with strong competencies in - clean code architecture (DRY isn't everything!) - data structures & algorithms - distributed systems, event driven architecture, and background job processing - authentication and authorisation, and generally designing and writing code that upholds security best practices - caching strategies, design patterns, cloud architecture and tools - consuming and integrating with third party APIs, and comfortable with best practice authentication/authorisation patterns - Be an expert in your tooling stack - Terminal and editor of your choice - Git and GitHub or equivalent - Agent-driven coding and workflows - Profiling and observability Additional Information Why join us: Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer: - Annual education allowance to support your professional development - Employee recognition program that celebrates impact and contribution - Quarterly wellness allowance to support your physical and mental wellbeing - Complimentary subscriptions to Headspace and our Employee Assistance Program - Flexible working, supported by work-from-office reimbursement and a mobile allowance to help you set up safely at home - Work from anywhere for up to one month each year, with business approval - Financial Planning allowance (after all, we are in the accounting business!) - Vehicle Leasing Benefits - Paid parental leave - An extra paid day off for your birthday, plus paid volunteering leave What to expect from our recruitment process: - A friendly introductory conversation with our Talent team to learn more about you and share additional detail about the role - An interview with the Hiring Manager focused on your experience, strengths, and approach to work - A technical assessment with team members or key stakeholders to evaluate your technical capabilities and problem-solving approach - A final conversation with the Head of the function to discuss career growth and the broader business context - Reference and background checks following acceptance of a verbal offer We may use AI enabled tools to support parts of our recruitment process, such as improving efficiency in scheduling and note taking. These tools are used responsibly and never replace human decision-making, all hiring decisions are made by our people. We aim to keep the process transparent, respectful of your time, and as smooth as possible. We encourage you to apply even if you don't meet every requirement, experience comes in many forms, and diverse perspectives make our teams stronger.

• Manage and optimise our Kubernetes-based infrastructure, ensuring efficient and scalable deployment of services. • Utilise Terraform to automate and manage our AWS infrastructure, including EC2, RDS, S3, and Route 53. • Tune Redis and Postgres databases to ensure optimal performance, reliability, and scalability. • Implement and manage edge caching strategies to enhance the performance of our services. • Ensure the security and compliance of our infrastructure, working closely with the security team to address potential vulnerabilities and maintain best practices. • Build and maintain custom tooling to enhance developer productivity and streamline operations. • Monitor and maintain a very high uptime (three nines), proactively addressing potential issues before they impact users. • Develop and maintain Business Continuity Plans (BCP) and ensure failover systems are in place and tested regularly. • Support continuous deployment processes using Buildkite, ensuring smooth and reliable delivery of updates. • Collaborate with backend engineers to understand and support our stack, contributing to the overall architecture and infrastructure strategy.

• Lead a team of SDRs and AEs to hit their quarterly targets, including leading KPIs such as team meetings, 1:1s, performance management, call coaching and learning and development sessions • Establish and execute your strategy for the MM Team - factoring in seasonality, events, and support needed • Coach the team to execute the playbook, using reports to identify gaps and actionable insights • Host account review sessions with the AEs on the team. Driving velocity and accountability in the forecast. Ensuring constant movement within the funnel • Provide data driven insights for executive leadership into the team and individual performance results and recommendations for how to make improvements • Work with the cross functional teams to ensure alignment across the business to deliver against the expectations of the team - from Key Account Managers, Marketing, Enablement, and Product • Deliver accurate forecasts for where results will land in the month • Up-level the team and company by identifying areas of improvement and driving forward key initiatives • Assist in recruiting, interviewing, hiring and onboarding new team members • Attend and speak at live and virtual events as needed • Work with industry partners and associations as needed • Deliver performance reviews to help your team understand where they are doing well and where they need to improve

• Lead a team of SDRs and AEs to hit their quarterly targets, including leading KPIs such as team meetings, 1:1s, performance management, call coaching and learning and development sessions • Establish and execute your strategy for the MM Team - factoring in seasonality, events, and support needed • Coach the team to execute the playbook, using reports to identify gaps and actionable insights • Host account review sessions with the AEs on the team. Driving velocity and accountability in the forecast. Ensuring constant movement within the funnel • Provide data driven insights for executive leadership into the team and individual performance results and recommendations for how to make improvements • Work with the cross functional teams to ensure alignment across the business to deliver against the expectations of the team - from Key Account Managers, Marketing, Enablement, and Product • Deliver accurate forecasts for where results will land in the month • Up-level the team and company by identifying areas of improvement and driving forward key initiatives • Assist in recruiting, interviewing, hiring and onboarding new team members • Attend and speak at live and virtual events as needed • Work with industry partners and associations as needed • Deliver performance reviews to help your team understand where they are doing well and where they need to improve