Ignition

• Manage and optimise our Kubernetes-based infrastructure, ensuring efficient and scalable deployment of services. • Utilise Terraform to automate and manage our AWS infrastructure, including EC2, RDS, S3, and Route 53. • Tune Redis and Postgres databases to ensure optimal performance, reliability, and scalability. • Implement and manage edge caching strategies to enhance the performance of our services. • Ensure the security and compliance of our infrastructure, working closely with the security team to address potential vulnerabilities and maintain best practices. • Build and maintain custom tooling to enhance developer productivity and streamline operations. • Monitor and maintain a very high uptime (three nines), proactively addressing potential issues before they impact users. • Develop and maintain Business Continuity Plans (BCP) and ensure failover systems are in place and tested regularly. • Support continuous deployment processes using Buildkite, ensuring smooth and reliable delivery of updates. • Collaborate with backend engineers to understand and support our stack, contributing to the overall architecture and infrastructure strategy.

• Lead a team of SDRs and AEs to hit their quarterly targets, including leading KPIs such as team meetings, 1:1s, performance management, call coaching and learning and development sessions • Establish and execute your strategy for the MM Team - factoring in seasonality, events, and support needed • Coach the team to execute the playbook, using reports to identify gaps and actionable insights • Host account review sessions with the AEs on the team. Driving velocity and accountability in the forecast. Ensuring constant movement within the funnel • Provide data driven insights for executive leadership into the team and individual performance results and recommendations for how to make improvements • Work with the cross functional teams to ensure alignment across the business to deliver against the expectations of the team - from Key Account Managers, Marketing, Enablement, and Product • Deliver accurate forecasts for where results will land in the month • Up-level the team and company by identifying areas of improvement and driving forward key initiatives • Assist in recruiting, interviewing, hiring and onboarding new team members • Attend and speak at live and virtual events as needed • Work with industry partners and associations as needed • Deliver performance reviews to help your team understand where they are doing well and where they need to improve

• Lead a team of SDRs and AEs to hit their quarterly targets, including leading KPIs such as team meetings, 1:1s, performance management, call coaching and learning and development sessions • Establish and execute your strategy for the MM Team - factoring in seasonality, events, and support needed • Coach the team to execute the playbook, using reports to identify gaps and actionable insights • Host account review sessions with the AEs on the team. Driving velocity and accountability in the forecast. Ensuring constant movement within the funnel • Provide data driven insights for executive leadership into the team and individual performance results and recommendations for how to make improvements • Work with the cross functional teams to ensure alignment across the business to deliver against the expectations of the team - from Key Account Managers, Marketing, Enablement, and Product • Deliver accurate forecasts for where results will land in the month • Up-level the team and company by identifying areas of improvement and driving forward key initiatives • Assist in recruiting, interviewing, hiring and onboarding new team members • Attend and speak at live and virtual events as needed • Work with industry partners and associations as needed • Deliver performance reviews to help your team understand where they are doing well and where they need to improve