Title: Tech Support (Hybrid) Location: São Paulo, Brazil Job Description: KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Brazil positions open to candidates located in São Paulo. Job Summary The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) Work Environment & Hybrid Rhythm - The Success Hub: Our flagship office is located in Vila Olímpia—the heart of São Paulo’s tech and innovation scene. The space is highly accessible via the Emerald Line (CPTM - Vila Olímpia Station) and major transit corridors. - The Schedule: 2 days in-office, 3 days remote. To maximize collaboration while keeping our physical footprint lean, we use a split schedule (Group A: Mon/Tue | Group B: Wed/Thu). You will align with your manager on your group assignment. Key Responsibilities - Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide. - Host and facilitate technical webinars and product demonstrations for a global audience. - Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace). - Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs. - Manage ticketing queue, ensuring timely resolution of reports and requests - Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues Technical Skills & Qualifications - Language Proficiency: * English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English. - Portuguese: Native/Near-native speaking and writing skills. - Email Infrastructure & Protocols: * Strong understanding of Email Server environments and Secure Email Gateways (SEGs). - Knowledge of email authentication protocols: SPF, DKIM, and DMARC. - Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment. - Experience: 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred. - Education: 2-year degree in a technical field or equivalent work experience. - Professional Competencies: - Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment. - Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company. - Strong collaborative and teamwork skills. Additional Requirements - Communication: Ability to explain complex technical concepts clearly to both technical and non-technical audiences. - Application Note: Please submit your resume in English. The interview process will be conducted primarily in English. - Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

Title: Customer Service Mon-Fri Location: Atlanta, Georgia Department: Customer Service Remote Full Time Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - 1 year of previous call center or office background experience required - 1 year of customer service or customer support experience - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding to build rapport - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening through multiple channels - Customer focus and adaptability to different personality types - Maintaining composure in challenging and complex situations - Ability to use technology effectively and productively independently - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour - Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance - Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F - Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Realizar seguimiento inmediato a leads recién asignados • Confirmar información de contacto y realizar preguntas básicas de calificación • Ejecutar secuencias de seguimiento estructuradas mediante llamadas, correos y actividades en CRM • Volver a involucrar leads inactivos o no respondientes • Escalar leads altamente interesados a los representantes de ventas • Mantener registros precisos y actualizados en el CRM • Identificar oportunidades estancadas y sugerir los próximos pasos necesarios • Asegurar consistencia y estructura en el uso del CRM y entrada de datos • Programar, confirmar y reprogramar citas para el agente de ventas • Enviar recordatorios y asegurar la coordinación fluida de reuniones • Preparar contexto e información relevante antes de las llamadas programadas • Recopilar información para apoyar el proceso de cotización • Redactar correos y organizar archivos adjuntos para revisión • Monitorear llamadas perdidas y asegurar seguimiento oportuno • Registrar todas las interacciones y asignar devoluciones de llamada según sea necesario • Realizar esfuerzos de retención de clientes • Hacer seguimientos con clientes anteriores para fomentar negocios repetidos • Realizar chequeos de lealtad e identificar oportunidades de upselling • Escalar necesidades de clientes o posibles oportunidades de ingresos • Proveer soporte básico al cliente y dirigir preguntas técnicas o de precios adecuadamente • Manejar preocupaciones de los clientes de manera profesional y ayudar en la desescalada cuando sea necesario.

Title: Customer Service Agent (Mid - Shift) Location: Hybrid Lansing, MI, US time type Full time job requisition id R0021035 Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do - Provide information and process inquiries about accounts, products, and services. - Troubleshoot technical issues related to computer, tablet, and cell phone applications. - Handle inbound calls, real-time chat, emails, and make outgoing calls. - Communicate special marketing offers to VIP customers. - Offer feedback on service failures or customer feedback. - Uphold customer confidentiality and promote what we value. - Stay updated on protocols and work towards set goals and targets of 70 contacts daily. - Maintain all SLAs for chats and phone call inquiries in under 45 seconds. What We're Looking For - 0-2 years of inbound/support call center experience preferred. - At least 21 years old with a High School diploma or equivalent experience; some college preferred. - Excellent written and verbal communication skills. - Ability to work a hybrid schedule with reliable internet and pass an internet speed test. - Able to travel to the office for at least 50% of scheduled shifts. - Must be camera-ready while working. - Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. - Experienced with troubleshooting computers, smartphones, and tablets. - Strong verbal, interpersonal, and written communication skills. - Diligent with strong grammatical and typing/data entry skills. - Able to work independently with initiative and discretion. - Thrive in a fast-paced, dynamic environment while maintaining high customer service. - Organized with excellent time-management skills. - Previous technical support experience is an asset. Company Summary Aristocrat Interactive   Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations None Pay Range $18.00 - $24.70 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.