Role Description As a Customer Success Manager I (CSM I), you will serve as a trusted advisor to our customers, helping them maximize the value of our solutions while supporting their safety, compliance, and operational goals. You will build strong client relationships, drive product adoption, and partner cross-functionally to deliver an exceptional customer experience. Location: US-based Remote Key Responsibilities - Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact - Develop and execute customer success plans focused on adoption, retention, and long-term value realization - Identify opportunities for account growth, expansion, and increased platform utilization - Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes - Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance - Monitor customer health metrics and proactively address risks to retention or engagement - Maintain strong renewal performance while contributing to upsell and expansion goals - Advocate for customer needs internally and provide feedback to support continuous product and process improvement Qualifications - 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role - Proven ability to build strong customer relationships and support retention, renewal, or growth objectives - Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders - Experience managing multiple customer accounts and priorities in a fast-paced environment - Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms - Comfortable analyzing customer usage data and translating insights into actionable recommendations - Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams - Bachelor’s degree or equivalent professional experience Preferred Qualifications - Experience working in a SaaS environment - Exposure to EHS (Environmental Health & Safety), compliance, workforce management, or related industries - Ability to effectively communicate with senior leaders and executive stakeholders - Experience conducting business reviews, onboarding sessions, or customer training - Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization Benefits - All the coverage you would expect: health, dental, vision, etc. - Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance - Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training! - Work-from-home options. Where you work from is up to you - Vacation time. Take the time you need when you need it - Retirement benefits. We want to support your future and offer a generous $1:$1 company match

• Lead the planning and advisory for Enterprise Edition (EE) upgrades, identifying technical hurdles early to ensure smooth transitions. • Maintain detailed documentation of customer implementation details, including architecture diagrams, version numbers, and topology info. • Perform regular architecture reviews and performance tuning to identify trends and develop action plans that prevent "Technical Churn". • Lead and own technical action items for Quarterly Business Reviews (QBRs) and weekly case reviews to align Couchbase outcomes with customer business goals. • Work alongside Support Engineering during active incidents, providing the deep architectural context necessary to expedite resolution. • Act as the primary point of contact for technical communications during a support ticket’s lifecycle, keeping customer teams informed on progress. • Own the post-incident recovery process, involving the Root Cause Analysis (RCA) and recommending medium-to-long term fixes to prevent recurrence. • Serve as an interface to Product Management and Engineering, advocating for customer requirements and feeding real-world feedback back into the roadmap. • Partner closely with Customer Success Managers (CSMs) and Account Teams to identify expansion opportunities and ensure the value of the Platinum Support tier is fully realized.

Role Description You are good at maintaining excellent Customer Relationships, and you’d like to serve a cause that matters? You love finding creative solutions to complex issues? You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth? We have a space for you! As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks: - Manage the Customers - Act as Project Manager for the launch of newly signed Customers. - Be responsible for the successful onboarding of our new Customers, in collaboration with the sales and tech team. - Set up and manage the Customer’s environment in the app. - Inform & train the relevant stakeholders of the Customer on the usage of the app. - Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager. - Manage Customer relationships to increase Customers LTV and prevent churn. - Collect regular feedback from your Customers. - Propose relevant actions to take or developments to make to the team & Customers. - Present new features to our Customers. - Increase Customers LTV and reduce churn. - Make Upsells to achieve annual renewal and upselling revenue targets. - Manage the upsell sales cycle from Feature presentation & demo, offer, negotiation to signature. - Collaborate with sales team when needed. - Reinforce our Customer support - Be the point of contact for frontline support requests. - Assist and educate our Customers in how to use our product. - Update and feed our FAQ page. - Make suggestions for improving the support process. - Propose product improvement to try to reduce the support needed for specific functionalities. Qualifications - Empathy, and patience, but with the ability to be firm. - Good writing, listening and negotiation skills. - Proactive and autonomous. - Excellent interpersonal skills. - Notions of project management and/or Customer support are assets. - Experience in a SaaS company is a plus. - Rigorous, well-organized and methodical (results-driven). - Bachelor degree in any relevant skills. - Bilingual French / Dutch is a mandatory requirement (and super fluent in English). Benefits - Tremendous growth opportunities. - Be a part of a dynamic team focused on taking Commuty to the next level. - Cool work environment that is caring, fun, and collaborative. - Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work. - A salary package in line with your experience and skills. - The satisfaction of making a positive impact on society and employee well-being.

Role Description The Vice President of Customer Success is responsible for ensuring Reltio customers achieve measurable business outcomes from their investment in Reltio’s cloud-native Context Intelligence AI ready data foundation. This leader will drive value realization and customer adoption of trusted, governed, and connected data as a foundation for operational systems, analytics, and AI. Reltio’s customers are large, complex enterprises undergoing data transformation initiatives across domains such as Customer, Product, Supplier, and multi-domain data unification. Success in this role requires a deep understanding of enterprise data ecosystems, governance maturity, and cross-functional business value realization. The VP of Customer Success will build and scale a global organization that ensures customers not only deploy Reltio successfully, but operationalize it as a mission-critical data platform—driving improved data quality, reduced operational friction, faster time to insight, and enablement of AI-driven use cases. This role owns Gross Revenue Retention (GRR), customer adoption, expansion, and advocacy, and serves as the executive voice of the customer across Product, Engineering, and Go-To-Market teams. Job Duties and Responsibilities - Lead a world-class Customer Success organization capable of supporting Reltio’s growth ambitions which include increased renewal rates and reduced churn. - Accelerate the expansion of our footprint within accounts through cross-sell and upsell. - Improve overall lifetime value through higher product adoption, customer satisfaction and overall health scores. - Accelerate new business growth through greater advocacy and customer reference-ability. - Define and operationalize a value realization framework tied to measurable customer outcomes. - Ensure customers successfully adopt Reltio as a system of record as the foundation for AI driven functions across enterprise data ecosystems. - Define the right structure and account alignment to enable CSMs to be subject matter expertise in support of customers’ business outcomes. - Successfully hire and scale a world-class, global team. - Create a robust process for onboarding and ramping new team members. - Build a culture of continuous learning and development both around best practices as well as build business knowledge to help drive value for customers. - Align the company on a shared view of an ideal customer, including driving a segmentation of our customer base on key dimensions (e.g., business outcomes, industry, scale). - Map customer journey from pre-sales to implementation to go live and value realizations. - Identify critical listening points across the journey and key metrics to measure impact. - Develop clear, repeatable playbooks to drive impact at each step in the journey. - Implement systems and processes to drive continuous improvement at each step of the journey. - Create right processes and metrics to ensure CSMs are driving right account-level activities. - Participate in an executive council of key customers and prospects to help shape and guide product and service improvements. - Define and drive strategy around Customer Councils focused on specific industry or use case topics to drive engagement and thought leadership. - Work with Marketing to create and deliver high-engagement customer conference (virtual, in-person, hybrid) to foster engagement within the customer base and drive thought leadership with prospects. - Other duties and responsibilities as assigned. Qualifications - Relevant Bachelor’s degree; preference for computer science or related degrees. - A proven track record with 15+ years of experience in highly regulated environments including Life Sciences, Healthcare and Financial Services. - Experience with Software-as-a-Service (SaaS)/Platform-as-a-Service (PaaS) and Infrastructure-as-as-Service (IaaS). - Ability to manage influence through persuasion, negotiation, and consensus-building. - Ideally combined background of post-sale and sales experience. - Strong empathy for customers AND passion for revenue and growth. - Deep understanding of value drivers in recurring revenue business models. - Analytical and process-oriented mindset. - Demonstrated desire for continuous learning and improvement. - An enthusiastic and creative leader with the ability to inspire others. - Excellent communication and presentation skills. - Be sure to include any MDM, Cloud, Enterprise, SaaS experience. Benefits - Overall Market Range: $245,000 — $300,000 USD. Company Description Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.