• Lead the planning and advisory for Enterprise Edition (EE) upgrades, identifying technical hurdles early to ensure smooth transitions. • Maintain detailed documentation of customer implementation details, including architecture diagrams, version numbers, and topology info. • Perform regular architecture reviews and performance tuning to identify trends and develop action plans that prevent "Technical Churn". • Lead and own technical action items for Quarterly Business Reviews (QBRs) and weekly case reviews to align Couchbase outcomes with customer business goals. • Work alongside Support Engineering during active incidents, providing the deep architectural context necessary to expedite resolution. • Act as the primary point of contact for technical communications during a support ticket’s lifecycle, keeping customer teams informed on progress. • Own the post-incident recovery process, involving the Root Cause Analysis (RCA) and recommending medium-to-long term fixes to prevent recurrence. • Serve as an interface to Product Management and Engineering, advocating for customer requirements and feeding real-world feedback back into the roadmap. • Partner closely with Customer Success Managers (CSMs) and Account Teams to identify expansion opportunities and ensure the value of the Platinum Support tier is fully realized.

Role Description You are good at maintaining excellent Customer Relationships, and you’d like to serve a cause that matters? You love finding creative solutions to complex issues? You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth? We have a space for you! As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks: - Manage the Customers - Act as Project Manager for the launch of newly signed Customers. - Be responsible for the successful onboarding of our new Customers, in collaboration with the sales and tech team. - Set up and manage the Customer’s environment in the app. - Inform & train the relevant stakeholders of the Customer on the usage of the app. - Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager. - Manage Customer relationships to increase Customers LTV and prevent churn. - Collect regular feedback from your Customers. - Propose relevant actions to take or developments to make to the team & Customers. - Present new features to our Customers. - Increase Customers LTV and reduce churn. - Make Upsells to achieve annual renewal and upselling revenue targets. - Manage the upsell sales cycle from Feature presentation & demo, offer, negotiation to signature. - Collaborate with sales team when needed. - Reinforce our Customer support - Be the point of contact for frontline support requests. - Assist and educate our Customers in how to use our product. - Update and feed our FAQ page. - Make suggestions for improving the support process. - Propose product improvement to try to reduce the support needed for specific functionalities. Qualifications - Empathy, and patience, but with the ability to be firm. - Good writing, listening and negotiation skills. - Proactive and autonomous. - Excellent interpersonal skills. - Notions of project management and/or Customer support are assets. - Experience in a SaaS company is a plus. - Rigorous, well-organized and methodical (results-driven). - Bachelor degree in any relevant skills. - Bilingual French / Dutch is a mandatory requirement (and super fluent in English). Benefits - Tremendous growth opportunities. - Be a part of a dynamic team focused on taking Commuty to the next level. - Cool work environment that is caring, fun, and collaborative. - Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work. - A salary package in line with your experience and skills. - The satisfaction of making a positive impact on society and employee well-being.

Role Description The Vice President of Customer Success is responsible for ensuring Reltio customers achieve measurable business outcomes from their investment in Reltio’s cloud-native Context Intelligence AI ready data foundation. This leader will drive value realization and customer adoption of trusted, governed, and connected data as a foundation for operational systems, analytics, and AI. Reltio’s customers are large, complex enterprises undergoing data transformation initiatives across domains such as Customer, Product, Supplier, and multi-domain data unification. Success in this role requires a deep understanding of enterprise data ecosystems, governance maturity, and cross-functional business value realization. The VP of Customer Success will build and scale a global organization that ensures customers not only deploy Reltio successfully, but operationalize it as a mission-critical data platform—driving improved data quality, reduced operational friction, faster time to insight, and enablement of AI-driven use cases. This role owns Gross Revenue Retention (GRR), customer adoption, expansion, and advocacy, and serves as the executive voice of the customer across Product, Engineering, and Go-To-Market teams. Job Duties and Responsibilities - Lead a world-class Customer Success organization capable of supporting Reltio’s growth ambitions which include increased renewal rates and reduced churn. - Accelerate the expansion of our footprint within accounts through cross-sell and upsell. - Improve overall lifetime value through higher product adoption, customer satisfaction and overall health scores. - Accelerate new business growth through greater advocacy and customer reference-ability. - Define and operationalize a value realization framework tied to measurable customer outcomes. - Ensure customers successfully adopt Reltio as a system of record as the foundation for AI driven functions across enterprise data ecosystems. - Define the right structure and account alignment to enable CSMs to be subject matter expertise in support of customers’ business outcomes. - Successfully hire and scale a world-class, global team. - Create a robust process for onboarding and ramping new team members. - Build a culture of continuous learning and development both around best practices as well as build business knowledge to help drive value for customers. - Align the company on a shared view of an ideal customer, including driving a segmentation of our customer base on key dimensions (e.g., business outcomes, industry, scale). - Map customer journey from pre-sales to implementation to go live and value realizations. - Identify critical listening points across the journey and key metrics to measure impact. - Develop clear, repeatable playbooks to drive impact at each step in the journey. - Implement systems and processes to drive continuous improvement at each step of the journey. - Create right processes and metrics to ensure CSMs are driving right account-level activities. - Participate in an executive council of key customers and prospects to help shape and guide product and service improvements. - Define and drive strategy around Customer Councils focused on specific industry or use case topics to drive engagement and thought leadership. - Work with Marketing to create and deliver high-engagement customer conference (virtual, in-person, hybrid) to foster engagement within the customer base and drive thought leadership with prospects. - Other duties and responsibilities as assigned. Qualifications - Relevant Bachelor’s degree; preference for computer science or related degrees. - A proven track record with 15+ years of experience in highly regulated environments including Life Sciences, Healthcare and Financial Services. - Experience with Software-as-a-Service (SaaS)/Platform-as-a-Service (PaaS) and Infrastructure-as-as-Service (IaaS). - Ability to manage influence through persuasion, negotiation, and consensus-building. - Ideally combined background of post-sale and sales experience. - Strong empathy for customers AND passion for revenue and growth. - Deep understanding of value drivers in recurring revenue business models. - Analytical and process-oriented mindset. - Demonstrated desire for continuous learning and improvement. - An enthusiastic and creative leader with the ability to inspire others. - Excellent communication and presentation skills. - Be sure to include any MDM, Cloud, Enterprise, SaaS experience. Benefits - Overall Market Range: $245,000 — $300,000 USD. Company Description Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Role Description Tilt is looking for a Customer Success Manager to join our team and help us scale our business by ensuring we turn every customer into a raving fan. As our newest Customer Success Manager on the Customer Success team, you will: - Engage with decision-makers and key stakeholders to identify, document, and partner on success outcomes tailored to their business. - Partner with internal teams to work through customer escalations to resolve issues and drive long-term customer health and stability. - Prove value and communicate progress on success via qualitative and quantitative data points. - Execute on customer renewal, expansion, and advocacy opportunities. - Ongoing development of your Tilt platform and industry knowledge around leave management and compliance. - Maintain accurate and up-to-date customer records in our CRM while prioritizing opportunity and risk. - Monitor all data and insights associated with the health of Tilt customers and respond with both proactive and reactive plays. - Serve as the “voice of customer” within Tilt, advocating for them across multiple departments and identifying trends for process and product enhancements. - Constantly look for ways we can improve the customer experience and customer success practice and help to develop these improvements. Qualifications - Experience in a customer success or account management role with a proven track record of high customer retention and growth. - Experience with leave of absence in a multistate capacity. - Personable, confident, and empathetic; known for putting others at ease and building trust and rapport quickly. - Methodology and experience in asking customers the right questions to uncover what truly matters to them and their business. - Passion for proving value and partnering with key stakeholders on success. - Self-directed with the ability to manage multiple priorities while maintaining strict attention to detail. - Comfortable jumping into a fast-paced environment and helping to build things. - Ability to use multiple systems at once and learn software quickly. - Thrive in an environment without a lot of structure; autonomous and resourceful. - Fearlessly flexible, curious, and comfortable dealing with ambiguity. - Experience working with a startup and/or B2B SaaS business. Requirements - Health & Family First: Integrate all aspects of life to produce excellent work while caring for what matters most. - Autonomy + Team: Highly organized, managing multiple priorities and deadlines. - Be Curious: Dig in and ask questions when answers are not clear. - Love Our Customers: Lead with empathy and compassion, deeply understanding customers’ needs. - Fearlessly Flexible: Embrace change and navigate ambiguity with confidence. Benefits - Projected annual salary starts at $95,000-110,000 OTE and stock options (ISOs). - Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents. - 401k + match (100% match on the first 3%, 50% match on the next 2%). - $50 monthly to spend on “What Matters Most”. - Responsible Time Off - take what you need, when you need it!