Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Site Reliability Engineering Director, Site Reliability Engineering Our Purpose: Mastercard powers economies and empowers people across more than 200 countries and territories worldwide. We are committed to building an inclusive, digital economy that benefits everyone, everywhere-by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role: Mastercard's Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements. Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience. In this role, you will join our Payments Network SRE team, where you will manage a team of highly skilled SRE infrastructure engineers with diverse expertise. Your team's mission will be to continuously support, assess, and enhance the service quality of our business application infrastructure and environments. Key Responsibilities: Lead the vision, strategy, and execution of the Infrastructure SRE organization supporting mission critical Payment Networks applications, ensuring alignment with business and platform roadmaps.• Provide strong technical leadership by driving high level architectural discussions, influencing cross functional engineering teams, and shaping scalable, secure, and highly available infrastructure solutions.• Mentor, develop, and support engineers across skill levels, overseeing team meetings, one on ones, performance management, and long term career development plans.• Establish, track, and report on key team OKRs and KPIs that support broader business objectives, infrastructure health, and operational maturity.• Foster a culture of innovation, collaboration, and continuous improvement across engineering and operational teams.• Drive governance, enterprise standards, compliance requirements, and operational excellence to increase platform scalability, uptime, availability, and resiliency.• Advance observability and telemetry capabilities to enable proactive monitoring, intelligent alerting, automated remediation, and improved root cause analysis (RCA).• Champion reliability engineering best practices-including chaos engineering, capacity planning, incident management, and service readiness processes-to reduce operational risk and service disruption.• Partner closely with Product, Architecture, Security, and Development teams to ensure infrastructure design, operational frameworks, and run time practices support both current and future business needs.• Own and optimize incident response frameworks, post incident reviews, and reliability KPIs to continuously reduce incident frequency, impact, and mean time to recovery (MTTR).• Oversee budget planning, resource allocation, and vendor/technology evaluations to ensure cost effective and scalable infrastructure investment decisions. All about you: 5-10 years' experience as a technology leader in Site Reliability Engineering, Infrastructure Operations, or delivering large-scale infrastructure solutions. Strong people and performance management skills, with a demonstrated ability to coach, mentor, mature, and motivate high-performing technical teams. Proven experience driving a culture of accountability, continuous improvement, and operational excellence. Deep knowledge of core infrastructure technologies, including database, compute, storage, networking, cloud platforms, virtualization, and containerization. Strong understanding of infrastructure architecture principles, including lifecycle management, governance and operational readiness. Ability to lead teams through complex technical problems, with a proven track record in root cause analysis (RCA) across multi-disciplinary engineering groups. Strong working knowledge of ITIL best practices, including Change, Incident, Problem, and Service Management. Demonstrated experience improving operational processes, reducing incident noise, and enhancing system reliability and availability. Skilled in driving data-driven operational decisions, using SLIs/SLOs, KPIs, and service health metrics. Knowledge of SRE principles, including automation, observability, monitoring, capacity management, and resilience engineering. Experience implementing infrastructure-as-code, automation frameworks, and continuous improvement initiatives that reduce toil and enhance stability. Excellent communication skills with the ability to translate complex technical issues into clear, actionable information for senior leaders and non-technical stakeholders. Strong collaboration mindset with a history of partnering effectively across Product, Engineering, Architecture, and Security teams. Demonstrated success leading teams through large-scale change initiatives, platform migrations, cloud adoption, or major service transformations. The Payments Network SRE team is responsible for the runtime availability of some of Mastercard's most critical core payment systems, which support national infrastructure and operate 24/7 year-round. As a result, this role will include periodic on-call responsibilities when required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

We’re looking for a Mid-Senior DevOps Engineer with strong experience in AWS, Terraform, CI/CD, containerization, and observability to support and improve production backend systems, with a preference for C#/.NET environments. The role focuses on building reliable cloud infrastructure, optimizing deployment workflows, and maintaining scalable, production-ready systems.

Role Description As a Junior Site Reliability Engineer (SRE) at Fable, you will help support the reliability, performance, and scalability of the systems that power our products. Fable’s products enable organizations to build more accessible digital experiences, and maintaining reliable, high-performing systems is critical to delivering that impact. You will work as part of our Platform Pod, alongside Software Engineers and more experienced SREs, to support infrastructure, improve system health, and enhance developer experience. This role is part of the infrastructure pillar, where you will collaborate closely with engineers across product and platform teams. Reliability and system quality at Fable are shared responsibilities, and you will work closely with engineers to ensure systems are stable, observable, and easy to operate. This is an ideal role for someone early in their career who is curious about how systems run in production and wants to build skills in cloud infrastructure, observability, automation, and platform engineering. Responsibilities - Support the reliability, performance, and scalability of Fable’s systems and infrastructure - Monitor systems, respond to alerts, and assist in troubleshooting production issues - Work with engineers and SREs to debug issues across infrastructure and application layers - Contribute to improving system observability, including logging, monitoring, and alerting - Assist in maintaining and improving CI/CD pipelines and deployment processes - Support infrastructure and configuration changes under guidance (e.g., cloud resources, environments) - Help identify opportunities to improve system performance, stability, and cost efficiency - Support efforts to reduce operational complexity and technical debt - Participate in incident response and post-incident reviews (postmortems) - Document systems, processes, and troubleshooting steps - Learn and apply best practices in reliability engineering, system design, and platform operations Qualifications - 0–2 years of experience in software engineering, DevOps, SRE, or related fields (internships included) - Degree in Computer Science, Engineering, or a related field (or equivalent experience) - Basic understanding of software systems, APIs, and web applications - Familiarity with at least one programming or scripting language (e.g., Python, JavaScript, Bash) - Exposure to cloud platforms (e.g., AWS, GCP, Azure) or strong interest in learning - Basic understanding of Linux/Unix environments - Familiarity with version control (e.g., Git) - Curiosity about how systems run in production and how to make them more reliable - Strong problem-solving skills and willingness to learn - Good communication and collaboration skills Nice to have - Exposure to monitoring/observability tools (e.g., Datadog, Prometheus, Grafana) - Experience with CI/CD tools (e.g., GitHub Actions) - Familiarity with infrastructure as code (e.g., Terraform, CloudFormation) - Interest in platform engineering, developer tooling, or system reliability - Experience through internships, co-ops, or personal projects Benefits - Stock options - Career growth opportunities - Professional development support - Health and dental coverage - More Accessibility accommodations Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for Junior Site Reliability Engineer job application.” Pay range $69,000 – $90,000 the salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.

Role Description We’re looking for a Mid-Senior DevOps Engineer with strong experience in AWS, Terraform, CI/CD, containerization, and observability to support and improve production backend systems, with a preference for C#/.NET environments. The role focuses on building reliable cloud infrastructure, optimizing deployment workflows, and maintaining scalable, production-ready systems. Qualifications - 6+ Years of experience - Experience working with cloud infrastructure in a production environment (DigitalOcean, Linode, AWS, or similar) - Experience building and maintaining CI/CD pipelines for production systems - Hands-on experience with containerization and orchestration (Docker, Kubernetes, or similar) - Experience with infrastructure-as-code (Terraform or similar) - Familiarity with observability systems (metrics, logging, tracing) using tools like Prometheus, Grafana, Loki, or similar - Experience supporting and improving deployment workflows for backend services (C#/.NET preferred) Requirements - Nice-to-have: Experience supporting .NET-based systems in production - Familiarity with MongoDB and RabbitMQ performance and scaling considerations - Experience with infrastructure cost optimization Benefits - Remote work - 13 floating holidays - 15 vacation days per year completed - Good working environment Company Description Every qualified candidate who meets the requirements outlined in the job description will be considered in this hiring process without distinction. Furthermore, Jalasoft is an equal opportunity employer. We wholeheartedly embrace our responsibility to make employment decisions without regard to race, age, marital or social status, national origin, disability, sex, gender identity or expression, or any other characteristic or group of candidates or employees unrelated to their qualifications and suitability for the position. Our management is committed to upholding this policy with respect.