Honeydew Health

Title: Senior Product Designer Location: New York, NY Employment Type Full time Location Type Hybrid Department Product Job Description: The Mission 💪 No one should suffer from a treatable skin disease because they couldn't access care. That's what Honeydew is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We've helped 40,000+ patients get life-changing results, we're growing 5x YoY, and we're just getting started. The Opportunity 📈 We're hiring a Senior Product Designer to join Honeydew’s talented and growing Design team. This is a full ownership role, as you'll take design problems from first principles through to final specs. What You'll Do - Own product areas end-to-end: problem framing, flows, wireframes, and prototypes - Build and maintain a design system that scales as the product grows - Work closely with Product and Engineering throughout the build process - Run lightweight research and usability testing to validate direction - Contribute design output that informs both engineering and broader product decisions What We're Looking For - Experience with end-to-end ownership — you understood the problem, drove the solution, and saw it through to delivery - Strong systems thinking: design systems, component libraries, or work that demonstrates consistency at scale - Strong ability to lead Design Reviews, clearly articulating complex UX ideas and getting the right feedback - Startup experience where you've had to create structure from scratch - Recent experience using AI-assisted tools where they genuinely add speed or quality - Experience in healthcare and/or e-commerce a plus You’ll Thrive Here If… - You love rolling up your sleeves and building from the ground up - You love talking to people and being curious about their journey - You care about finding the right match and best outcome - You are empathetic, driven, and operate with high integrity - You care about building and providing a great candidate experience - You believe healthcare should be accessible to everyone, not just the privileged few - You find joy in doing work that matters What You Get - Direct impact you can measure - Ability to grow within the company - $100 monthly tech stipend - Free Honeydew membership - Direct access to new dermatology treatments - 20% off Honeydew products - Bi-monthly get togethers - Peer-to-peer recognition through Motivosity - Health insurance & HSA match - 401(k) retirement savings with employer match - Unlimited time off NYC Hybrid or Remote: While we love the energy of our West Village office, we are an outcome-focused culture. We're looking for the best person for the job, whether you’re in New York or working remotely. The target base salary for this role is $166,000 – $179,000. Final offers are calibrated based on your specific skill set, depth of experience, and geographic location.

• Scale the Infrastructure: Audit and formalize our people systems and processes to support a 3x increase in headcount. • Embed in the Business: Get deep on how Honeydew operates — the teams, the growth levers, the org dependencies. • Uplevel Leadership: Implement a structured coaching and training framework to transform our "people managers" into "people leaders." • Operational Backbone: Own HR fundamentals, people data + metrics, and leveling frameworks. • Advisor & Coach: Act as a strategic partner to our leads, bringing a coaching mindset to performance management and team dynamics. • Change Management: Lead the organization through the inevitable friction of rapid scaling. • Employee Experience: Architect the retention and engagement strategies that make Honeydew a world-class place to work. • Builder: Proactively identify gaps, build scalable processes and documentation from scratch.

• Modernize the Stack: Run the RFP and implementation for a new, AI-native ERP. • Bring Accounting In-House: Successfully transition our full accounting function from our outsourced firm to your internal ownership. • The 10-Day Close: Re-engineer our processes and data integrations to reduce the monthly close to Business Day 10. • Build and execute accounting processes through heavy automation. • Own the results of the people, processes, and systems. • Treat AI tools as part of your daily operating environment. • Act as a true business partner to the CEO, CFO, and the full leadership team using financial insights.

• Own the end-to-end commercialization of our flagship clinical innovations. • Take over our current supply chain and repackage existing OTC products to be market-competitive and brand-forward. • Launch additional OTC products from inception to availability. • Own the roadmap for OTC and compounded Rx products. Lead cross-functional workstreams across R&D, legal, and growth. • Manage full-cycle sourcing, CMO partnerships, and logistics. Negotiate pricing, MOQs, and quality agreements. • Own demand planning and inventory health. Partner with Finance to align production with high-growth sales targets. • Drive structural design and materials selection while ensuring strict FDA/OTC labeling compliance.

• Manage full-cycle recruiting for several open positions simultaneously, often filling the same roles repeatedly across different teams or locations • Partner with hiring managers through structured intake meetings to understand role requirements and team needs • Coordinate and run calibration sessions to ensure consistent candidate evaluation across interviewers • Manage candidate pipelines in Ashby from application through offer acceptance • Analyze recruiting metrics to identify bottlenecks and opportunities for process optimization • Become a trusted advisor to hiring managers, using data and insights from previous searches to guide decision-making and improve outcomes

• Architect and continuously evolve Honeydew’s operational onboarding programs across all frontline roles • Design structured 30-60-90 day ramp plans with measurable performance milestones and clear pass/fail checkpoints • Develop competency frameworks that clearly define expectations at every level • Build certification programs to ensure readiness before handling complex patient cases • Create advanced skills tracks for escalations, service recovery, and complex patient coordination • Design scalable learning content including playbooks, Loom libraries, scenario-based simulations, and decision frameworks, and micro-learning modules • Establish a continuous education cadence tied to product updates, regulatory changes, and process improvements • Implement leadership development training for Team Leads and emerging managers • Partner with Provider Operations to ensure alignment between administrative training and clinical expectations • Build coaching frameworks that equip Team Leads to deliver consistent, structured development conversations rooted in observed performance data • Own training metrics including ramp speed, QA lift post-training, knowledge retention rates, and employee readiness confidence. • Build and oversee Honeydew’s enterprise-wide QA program across all operational teams • Develop standardized QA scorecards aligned to patient experience, documentation accuracy, compliance, and efficiency • Lead calibration sessions to ensure consistent scoring across managers and feed patterns into structure training interventions • Conduct root cause analysis on recurring escalations and operational breakdowns, translating findings into new training content • Identify systemic performance trends and translate QA findings into targeted training interventions. • Partner with leadership to define performance thresholds and accountability frameworks • Present monthly quality and learning performance dashboards to executive leadership • Build and manage a high-performing Training & QA team. • Implement learning management systems or structured tracking tools to scale content delivery. • Ensure all training materials remain current, compliant, and aligned with evolving business needs. • Embed training into workforce planning and hiring strategy. • Serve as the organizational expert on workforce capability and operational consistency.

• Conduct regular audits of clinical documentation (e.g., intake assessments, treatment plans, progress notes, discharge summaries) • Ensure documentation meets internal clinical standards, payer requirements, and regulatory guidelines. • Monitor adherence to evidence-based practices and Honeydew clinical protocols. • Identify quality gaps, risks, and trends through audits and data review. • Collaborate with clinical leadership to develop and implement corrective action plans. • Support compliance with state, federal, and accreditation requirements (e.g., HIPAA, payer standards). • Assist with preparation for audits, accreditation reviews, and payer reviews as needed. • Partner with clinicians to support quality improvement through education • Contribute to clinician training materials and quality-related education initiatives. • Report directly to the Provider Operations Lead to track QA metrics and contribute to regular quality reports for leadership. • Collaborate cross-functionally with Clinical Operations, Compliance, and Product teams to improve workflows and systems. • Support the development and refinement of clinical policies, procedures, and best practices.

• Design and iterate on paid media creative for channels like Meta and TikTok • Turn creative strategy and growth briefs into focused, scroll-stopping visuals • Create design assets beyond ads, including website and landing page graphics • Work closely with growth, marketing, and creative teammates to refine creative • Manage multiple projects at once • Jump into special projects that add real value