Hippocratic AI - A safety focused large language model (LLM) for the healthcare industry
Implementation Manager, Payor
Location
United States
Posted
3 days ago
Salary
$125K - $180K / year
Seniority
Senior
Job Description
Implementation Manager, Payor
Hippocratic AI
• Own use case deployments from contract signature to go-live, serving as the primary project lead for health plan implementation engagements • Build and maintain the Implementation Charter for each deployment — timeline, configuration decisions, data requirements, go-live checklist, and sign-off criteria • Configure use cases for deployment: dialer setup, agent configuration, population filters, exclusion rules, call cadence, and routing logic, working directly from the use case requirements. • Coordinate with health plan data and IT teams to define, validate, and onboard member data files — eligibility pulls, risk stratification lists, care gap flags, and program eligibility fields • Project-manage across health plan stakeholder teams including population health, care management, clinical ops, Stars/HEDIS, IT, and vendor management, driving accountability to the go-live timeline • Define and refine HAI's standard platform onboarding process for health plan customers: the initial integration, base data pipeline, member file schema, and care management system connection that makes each additional use case an activation rather than a new integration project • Build and maintain the HAI implementation playbook — documenting what works, creating reusable templates and checklists, and making every future deployment faster than the last • Hand off to Customer Success at go-live with complete deployment documentation so the CS team can own the relationship from day one
Job Requirements
- A minimum of 5 years of implementation, onboarding, or professional services experience working specifically with health plans or managed care organizations (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers)
- Fluency in health plan operations — population health, care management, Stars/HEDIS, utilization management — you know how these teams work and which one owns what
- Proven track record managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines
- Experience working with health plan member data — eligibility files, risk stratification outputs, care gap lists — and coordinating with health plan IT or data teams to get them right
- Familiarity with health plan IT environments and vendor onboarding processes: security questionnaires, BAA requirements, care management platform integrations (e.g., ZeOmega, Jiva, Salesforce Health Cloud)
- Strong project management and process documentation skills
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
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