Role Description Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs. Key Responsibilities - Build and maintain strong, long-lasting client relationships - Ensure the timely and successful delivery of our solutions according to client needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment - Assist with challenging client requests or issue escalations as needed - Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Qualifications - Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales - Strong communication and interpersonal skills - Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment. - Empathetic understanding of client needs and the ability to address them effectively - Ability to address challenges and proactively offer solutions. Company Description INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management. • Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes. • Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day. • Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success. • Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption. • Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting. • Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

• Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. • The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. • This position can work remotely and will travel to various client locations as required. • Travel Requirement - 50%

Role Description We are seeking a seasoned people and transformation leader to manage and scale our Transformation Architect (TA) team within our Focus and Enterprise Customer Portfolios. This leader will be responsible for quality execution and account impact, as well as driving organizational change—both for our customers and internally—as we evolve how cloud transformation is sold, delivered, and sustained at scale. As Manager of Transformation Architecture, you will lead senior architects that scope and embed with our most strategic enterprise customers, shaping how executives adopt AWS as a platform for business transformation. You will operate at the intersection of strategy, execution, talent development, and change management, ensuring our customers realize measurable outcomes and our teams consistently deliver at the highest enterprise standard. You will partner closely with Sales, Delivery, and executive leadership to institutionalize new ways of working, influence account strategy, and elevate our role as a trusted AWS Premier Partner for the most complex, high-impact transformations. Your Assignment - Lead & Scale Transformation Architecture: Lead, coach, and develop a team of senior Transformation Architects embedded in strategic and enterprise accounts. - Drive Organizational Change (Internal): Drive internal change by evolving how sales, architecture, and delivery collaborate—breaking down silos between pursuit and execution. - Evangelize Best Practices: Contribute to internal playbooks, repeatable patterns, and technical thought leadership that scales across the organization. - Serve as a Trusted Advisor: Engage directly on strategic opportunities and partner with C-suite and senior technical stakeholders to align AWS-based solutions to their business goals and transformation initiatives. - Win Complex Pursuits: Partner with sales leadership to win high-stakes, multi-phase projects - owning the technical narrative for executive decision-makers. - Advance Account Growth: Work closely with CTOs, delivery teams, and AWS field partners to identify future-phase opportunities and expand account value. Qualifications - 10+ years of architecting, building, and operating solutions on AWS. - 10+ years in infrastructure, applications, databases, and/or networking architecture. - 10+ years in consulting or equivalent roles driving complex technical solutions for enterprise customers. - Strong ability to lead others through change. - Proven ability to align technical solutions with business strategy and communicate the “why” as clearly as the “how.” - Quick learner who can rapidly understand a client’s domain, workflows, data, organizational dynamics, and constraints. - Strong consulting mindset: able to diagnose, scope, and structure solutions to ambiguous problems. - Exceptional communicator - able to shift seamlessly between technical deep dives with SMEs and strategic conversations with executives. - Deep understanding of cloud-native patterns and AWS Well-Architected Framework best practices. - AWS Solutions Architect – Professional (required), AWS DevOps Professional and one or more AWS Specialty certifications (preferred). - Willingness to travel up to 25%. Preferred Qualifications - Deep domain expertise in Application Development, Data, AI, and/or DevOps. - Industry vertical expertise (e.g. FinTech, HealthCare, Oil & Gas). - Experience designing highly-available, fault-tolerant architectures. - Familiarity with compliance frameworks and requirements (e.g. SOC2, HIPAA, GDPR). - Previous experience in pre-sales or equivalent company-internal strategic roadmap influence. Compensation - Base Salary Range: The expected base salary range for this position is $201,000 - $299,000 CAD per year, commensurate with experience and qualifications. - Additional Compensation Components: In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance. Company Description Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity.