If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply now and let’s make a difference together.
Office/Scheduling Manager
Location
Philippines
Posted
16 days ago
Salary
$7 / hour
Seniority
Lead
No structured requirement data.
Job Description
Office/Scheduling Manager
Helper Heroes
Role Description At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike. We’re looking for a highly organized, people-focused Office/Scheduling Manager to lead our team of Home Care Schedulers and oversee daily scheduling operations. This person will ensure: - Caregiver and client schedules are covered - Open shifts are filled quickly - Scheduling issues are escalated early - The team is working efficiently and accurately You’ll manage schedulers responsible for: - Matching caregivers with client visits - Handling call-outs - Confirming schedule changes - Monitoring EVV/clock-ins - Keeping daily operations running smoothly Qualifications - 2+ years of experience in scheduling, operations, staffing, coordination, office management, or call center management - 2+ years of experience managing people, leading a team, or supervising daily operations - Home care, home health, healthcare, caregiver staffing, or service-based operations experience preferred - Strong English communication skills by phone, text, and email - Ability to lead a team in a fast-paced, high-pressure environment - Excellent organization, follow-up, and problem-solving skills - Strong attention to detail and ability to manage multiple priorities at once - Comfortable using scheduling systems, CRMs, spreadsheets, and communication tools - Able to make quick decisions when schedules change or urgent coverage is needed - Basic understanding of HIPAA/privacy and client confidentiality - Comfortable working US business hours - Willing to support occasional evenings, weekends, holidays, or after-hours escalations as needed Requirements - Scheduling Supervisor - Team Leader - Operations Manager - Office Manager - Call Center Supervisor - Staffing Coordinator Manager - Healthcare Operations Lead - Home Care Coordinator Benefits - Competitive Base Pay: $6.50/hr with pay raise - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh. Ready to Be a Hero? If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.
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