Hatch

Role Description The Integration Engineer (Forward Deployed Engineer) is a first-class builder who ships production code into Hatch's core codebase, internal tooling, and the integration layer that connects Hatch's products to client systems. The primary focus is Hatch's Voice AI product. "Forward deployed" describes where you work: embedded alongside our most strategic clients to understand their problems firsthand, identify where a client implementation problem points to a change in Hatch's core code, and ship improvements that make Hatch's voice product better for everyone. This is a code-level, hands-on role sitting close to customers. You partner directly with Product to work through implementations for Hatch's most strategic clients, translate what you learn into core product changes, and push those changes into production. You'll be deep in the build, held to production-grade standards, and given a genuine seat at the R&D table. This opportunity requires you to be located in the United States. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes. Qualifications - 1-4 years of software engineering experience, with hands-on experience building or working with Voice AI systems. Consulting or client-facing experience is a plus. - Comfortable in Python and/or Elixir, with Go in scope and experience using and building on existing automation tooling, both internal and external (e.g., n8n), alongside core languages. - Proven ability to navigate a broad technology ecosystem and comprehensive developer documentation. - Great communication skills with business and technical audiences. - Hold yourself to a high bar. - Experience with the modern voice AI stack is a plus: real-time voice agents, telephony, text-to-speech and voice quality, LLM orchestration, and CRM/booking integrations. Requirements - Partner directly with sales execution to scope complex integration projects. - Ship production-quality code. - Use and extend Hatch's existing tools and automation services. - Own technically complex onboardings end-to-end. - QA and test all implementations before go-live. - Move fast and push fixes. - Work alongside Product to turn implementation learnings into the product. - Act as a primary technical consultant for our clients. Benefits - Full responsibility for projects from day one, a collaborative team, and a dynamic work environment. - This opportunity has the option to be fully remote in all locations across the US. - Effective your first day: Full medical, vision, and dental. - Mental health support and services via Modern Health. - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday. - Up to 14 weeks of parental leave. - Monthly wellness stipend. - 401(k) retirement savings plan. - Employee stock purchase plan. - Professional development reimbursement. - Work from home reimbursement. Company Description - Shape the future of AI-driven customer service. - Build alongside founders and leaders who value speed, ownership, and ambition. - Solve challenging problems and see the impact on real businesses and customers. - Join a team of builders who care about great engineering, fast execution, and each other.

Role Description We're hiring for a Logistics Specialist who will transform our existing distribution processes into repeatable flows that scale alongside our rapidly growing business. If you're a systems thinker who's genuinely obsessed with continuous improvement, this role is for you. This role has a heavy emphasis on supporting retail operations, but will also be tasked with supporting broader omni-channel operations. Success in this role isn't just executing the job, it's identifying and executing on opportunities to improve the underlying processes, translating to faster lead times and lower cost to serve. This role sits at the intersection of logistics, sales operations, and project management. Candidates with strong project management or technical backgrounds but limited logistics experience are encouraged to apply. What You’ll Do - Within 1 month: - Support wholesale order management for retail partners in collaboration with the internal operations team and 3PL to ensure prompt delivery. - Use data from inventory planning, sourcing, and logistics to make informed decisions based on inventory timing and availability. - Facilitate the quote-to-fulfillment process for one-time bulk purchase requests and recurring orders from boutique retailers. - Execute internal shipping requests in support of marketing initiatives. - Provide backup support for on-time shipping and order issue resolution across Shopify and our partner warehouse portal. - Track and clearly communicate order and inventory statuses across internal teams and vendor partners. - Within 3 months: - Participate in 3PL vendor management: attending regular meetings, escalating SLA deviations, resolving order discrepancies, and seeking credit for performance-related retail chargebacks. - Partner with accounting and channel management teams to review and dispute retail remittance deductions for non-compliance and unpaid invoices. - Manage retailer onboarding, ensuring compliance with retail requirements across internal teams and service providers. - Support the marketing team in executing channel marketing strategy for retail partners. - After 6 months: - Surface ordering trends that impact future inventory availability to channel management and inventory planning teams. - Track and report on KPIs for retail partners, including order lead time, OTIF and non-compliance deductions. - Lead continuous improvement projects aimed at automating or simplifying manual workflows, leveraging AI tools and systems thinking to drive operational gains across omni-channel logistics. - Establish and maintain EDI integrations with new retail partners and between Hatch and third-party warehouse systems. - Drive or play a key role in cross-functional initiatives spanning internal teams and external partners. Qualifications - 1-2 years of experience in logistics or sales operations within CPG (consumer electronics, food & beverage, health & beauty or similar). - Experience managing technical projects with multiple internal and external stakeholders. - Familiarity with API, EDI, and iPaaS concepts, with hands-on experience deploying and managing integrations through platforms and in collaboration with internal and third-party developers. - Self-motivated systems thinker, able to reimagine and improve systems and processes. - Intermediate Excel proficiency, including pivot tables, data joins, and data transformation; comfortable learning and applying new formulas as needed. - Excellent verbal and written communication skills. - Familiarity with warehouse order management processes. - Resourceful and collaborative by nature — you find solutions where others see blockers. - Comfortable working under pressure in a fast-paced, constantly evolving environment with the ability to meet strict deadlines. - Detail-oriented, organized and able to manage multiple tasks simultaneously. - Ability to display empathy, understanding and patience with employees and external customers. - AI-adoptive: You see AI as a superpower, not a threat. - Builder mentality: You thrive in Series B chaos—building the plane while flying it. Requirements - Experience with EDI, warehouse operations, shipping operations, and inventory management. - Experience with Retail Sales Operations (Target, Amazon, and/or other offline/online sales channels). - Experience disputing retail chargebacks and managing AP inquiries through vendor portals. - Experience with Netsuite or ERPs a strong plus. - Experience managing orders and shipment settings in ecommerce platforms (particularly Shopify). Benefits - 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners). - Meaningful equity — you’re an owner here. - 401(k) match (no vesting schedule!). - 16 weeks of fully paid parental leave. - 16 free therapy sessions (for you + one other adult in your life). - Financial support for family planning. - Remote office + monthly internet reimbursement. - Friends & family discounts on Hatch products. - Exclusive discounts on travel, entertainment, and top retail brands. - And so many more spontaneous perks!

Role Description We are hiring for a Senior Embedded Systems Engineer. You will develop firmware for our family of baby and adult sleep devices. This includes: - Developing new features and fixing issues in our microcontroller code written with the ESP-IDF and running FreeRTOS. - Operating at the border between hardware and software. - Using AI fluently in day-to-day tasks. You’re a great fit if you thrive in environments of rapid learning and delivery, are self-motivated, and have demonstrated strong ownership and self-direction. What You’ll Do - Within 1 month: - Dig into our Embedded architecture and tools. - Own and ship fixes and features using AI. - Use and understand tools for observability. - Build strong working relationships with peers across teams. - Within 3 months: - Thoroughly understand the system architecture. - Learn what drives the business and prioritize accordingly. - Own and ship complex fixes and features. - Improve observability by developing dashboards and tools. - After 6 months: - Lead the design and rollout of new product firmware. - Mentor teammates and model high-quality engineering decisions. - Own and drive embedded improvements. - Build reusable modules, scripts, and patterns. Qualifications - 7+ years of experience in Embedded engineering. - Deep expertise in C development on resource-constrained MCUs running an RTOS. - Familiarity with Jira, Git/Github, GDB, Make/Cmake, Python, schematics, part selection, and understanding datasheets. - Track record of working at the border between hardware and software. - A passion for evolving existing production firmware. - Ability to write automated tests and processes. - Desire for elegance and simplicity in code. - Judgement and humility in decision-making. - Unafraid of new, unknown tech. - Collaborative spirit and clear communication skills. Bonus Points - Claude code, audio-specific development experience. - PCB design tools (Altium) experience. - ESP32 specific experience. - FreeRTOS experience. - Integration with AWS. - Project execution at scale with millions of devices. Benefits - 100% paid medical, dental, and vision insurance for employees (80% for dependents). - Meaningful equity. - 401(k) match (no vesting schedule). - 16 weeks of fully paid parental leave. - 16 free therapy sessions for you and one other adult. - Financial support for family planning. - Remote office + monthly internet reimbursement. - Friends & family discounts on Hatch products. - Exclusive discounts on travel, entertainment, and top retail brands. - And many more spontaneous perks!

• Onboard and announce new partners and product integrations across email, blog, website, and social • Plan and execute co-branded campaigns — launches, webinars, ebooks, seasonal offers • Own the fulfillment for partners with year-round programs (newsletter placements, blog posts, committed content) • Scope the collateral partners need to speak fluently about Hatch • Work with field marketing on partner events and VIP experiences • Turn one-off partner activations into repeatable playbooks • Maintain ongoing relationships with partner contacts • Measure and optimize partner ROI, track referral handoffs, and improve lead quality from partner activity

Role Description Our Finance team is looking for a Finance Manager to join us in helping people get their best sleep yet. Reporting to the Sr. Director of Finance, you’ll serve as a strategic finance partner and analytical engine for our business—owning forecasting, scenario modeling, and business partnership across key functions including the Product, Operations, People, Customer Support, and Design/Engineering. This is a high-impact role for someone who thrives at the intersection of rigorous financial modeling and cross-functional influence. You’ll be building the analytical frameworks that drive how we invest, operate, and grow—and you’ll bring a point of view to every conversation. This role is remote-friendly but must be based in the U.S. or Canada. Hatch is based in California, so we ask that you’re available during PST/PDT hours. What You’ll Do - Forecasting & Financial Modeling - Own the cost, cash flow, and 3-statement consolidated financial model for quarterly reforecasts and long-range planning. - Maintain the COGS rate card and ensure forecast assumptions stay aligned with operational reality. - Support investor and board reporting packages with well-structured forecasts and clear narratives on financial performance and outlook. - Strategic Business Partnership - Serve as a business finance partner bringing financial rigor to initiative planning, performance tracking, and investment decisions. - Partner with the Growth team to connect initiatives to financial outcomes, surfacing the key drivers of subscription conversion and retention. - Collaborate with Operations on inventory management and BOM/shipping/fulfillment cost efficiencies. - Partner with Analytics on metrics alignment, data infrastructure, and improving dashboarding capabilities to drive better, faster decisions. - Partner with the People team on headcount forecasting and team investment planning, ensuring alignment between hiring plans and the financial model. - Strategic Analysis & Scenario Modeling - Build unit economics reporting and analytical tools to help the business understand hardware margin drivers by product and sales channel. - Support accounting sync activities as an analytical bridge between FP&A and accounting. - Process Improvement & Tools - Drive automation and efficiency improvements across recurring workflows, including leveraging AI tools & building AI agents. - Proactively identify opportunities to reduce manual effort and build more scalable, repeatable processes across the Finance team. Qualifications - 6+ years of experience in financial planning and analysis, ideally in a consumer or subscription business. - Strong financial modeling skills with deep familiarity with integrated P&L, balance sheet, and cash flow models. - A natural collaborator who can translate complex financial analysis into clear, compelling narratives for non-finance audiences. - Demonstrated ability to build business cases and scenario models that influence real decisions. - Advanced Excel skills; experience with NetSuite or similar ERP a plus; comfort with BI tools such as Hex. - Strong organizational skills with high attention to detail and the ability to manage multiple workstreams in a fast-paced environment. - A process improvement mindset—you look for ways to automate, streamline, and level up how the team operates. - Comfortable working in ambiguity and building structure where it doesn’t yet exist. - BA/BS in Finance, Economics, Business, or a related quantitative field. - Bonus points if you have investment banking experience. Benefits - 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners). - Meaningful equity—you’re an owner here. - 401(k) match (no vesting schedule!). - 16 weeks of fully paid parental leave. - 16 free therapy sessions (for you + one other adult in your life). - Financial support for family planning. - Remote office + monthly internet reimbursement. - Friends & family discounts on Hatch products. - Exclusive discounts on travel, entertainment, and top retail brands. - And so many more spontaneous perks!

• Partner directly with sales execution to scope complex integration projects. You will navigate the gap between a client's business objectives and what their technology ecosystem actually supports by diving deep into comprehensive developer documentation. • Build custom n8n flows, direct API integrations, webhook endpoints, and middleware configurations for accounts that fall outside standard templates. You must be comfortable adapting to a broad ecosystem of technology where no two implementations will be exactly the same. • Own technically complex onboardings end-to-end: CRMs with no Hatch connector, multi-system orchestrations, custom business logic, event-based triggers, and anything requiring code • QA and test all implementations before go-live; own monitoring and iteration post-launch. Monitor what you ship and know when something you built breaks or degrades before the customer does • Define and enforce best practices across enterprise SaaS implementations. Create reusable architecture patterns and templates for common use cases so the team isn't solving the same problem twice • Act as the field-side voice for R&D. Identify recurring custom integration requests and surface reproducible patterns to Product with a strong POV on what should be built natively • Act as a primary technical consultant for our clients. This includes conducting onsite visits to understand their business needs, present architectural solutions, and ensure successful deployment.

• Design, build, and maintain scalable backend services, APIs, and third-party integrations • Partner closely with product and design • Apply industry-standard engineering practices • Set the technical direction and quality bar for the team • Proactively identify and resolve critical technical issues • Mentor and guide junior engineers

• Design, build, and maintain full-stack features end-to-end. • Partner closely with product and design as a true thought partner. • Own your work end-to-end and deliver results on time. • Apply industry-standard engineering practices. • Set the technical direction and quality bar for the team. • Proactively identify and resolve critical technical issues. • Mentor and guide junior engineers.

• Own end-to-end design of core product experiences with a high sense of craft, from early exploration through polished execution. We're aiming to top experiences like Linear, Vercel, Attio, or Raycast. • Design AI communication workflows (Voice AI, SMS, email) and data-heavy interfaces like campaign builders, journey orchestration, and performance dashboards that balance power and simplicity. • Untangle dense, multi-step workflows (campaigns, audiences, journeys, integrations) into clear mental models that scale from single-location SMBs to multi-location enterprise teams. • Use Claude and other AI tools to rapidly prototype interactive flows and pressure-test designs with product and engineering. • Contribute to and evolve our design system, a scalable component library built on shadcn/ui that integrates with our React + Tailwind stack. • Get in front of customers regularly. Conduct user research with operators at home services businesses to deeply understand their workflows, and translate what you learn into product bets and design direction. • Partner with Hatch CSRs and AI specialists to design interfaces that make our AI feel trustworthy, controllable, and on-brand for every customer. • Advocate for design best practices and partner with engineering on implementation, responsiveness, and accessibility.

• Build and maintain products that are used by the majority of our users. • Iterate quickly using Continuous Integration / Continuous Deployment principles. • Articulate a technical vision and execute it. • Give back by mentoring other engineers and sharing the skills you learn. • Collaborate with team members and engineers across the company to design reliable systems.