Pursuing positive change by partnering with our clients in the infrastructure, energy, and metals industries.
Integration Engineer
Location
United States
Posted
7 days ago
Salary
$144K - $200K / year
Seniority
Mid Level
Job Description
Integration Engineer
Hatch
Role Description The Integration Engineer (Forward Deployed Engineer) is a first-class builder who ships production code into Hatch's core codebase, internal tooling, and the integration layer that connects Hatch's products to client systems. The primary focus is Hatch's Voice AI product. "Forward deployed" describes where you work: embedded alongside our most strategic clients to understand their problems firsthand, identify where a client implementation problem points to a change in Hatch's core code, and ship improvements that make Hatch's voice product better for everyone. This is a code-level, hands-on role sitting close to customers. You partner directly with Product to work through implementations for Hatch's most strategic clients, translate what you learn into core product changes, and push those changes into production. You'll be deep in the build, held to production-grade standards, and given a genuine seat at the R&D table. This opportunity requires you to be located in the United States. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes. Qualifications - 1-4 years of software engineering experience, with hands-on experience building or working with Voice AI systems. Consulting or client-facing experience is a plus. - Comfortable in Python and/or Elixir, with Go in scope and experience using and building on existing automation tooling, both internal and external (e.g., n8n), alongside core languages. - Proven ability to navigate a broad technology ecosystem and comprehensive developer documentation. - Great communication skills with business and technical audiences. - Hold yourself to a high bar. - Experience with the modern voice AI stack is a plus: real-time voice agents, telephony, text-to-speech and voice quality, LLM orchestration, and CRM/booking integrations. Requirements - Partner directly with sales execution to scope complex integration projects. - Ship production-quality code. - Use and extend Hatch's existing tools and automation services. - Own technically complex onboardings end-to-end. - QA and test all implementations before go-live. - Move fast and push fixes. - Work alongside Product to turn implementation learnings into the product. - Act as a primary technical consultant for our clients. Benefits - Full responsibility for projects from day one, a collaborative team, and a dynamic work environment. - This opportunity has the option to be fully remote in all locations across the US. - Effective your first day: Full medical, vision, and dental. - Mental health support and services via Modern Health. - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday. - Up to 14 weeks of parental leave. - Monthly wellness stipend. - 401(k) retirement savings plan. - Employee stock purchase plan. - Professional development reimbursement. - Work from home reimbursement. Company Description - Shape the future of AI-driven customer service. - Build alongside founders and leaders who value speed, ownership, and ambition. - Solve challenging problems and see the impact on real businesses and customers. - Join a team of builders who care about great engineering, fast execution, and each other.
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