HarperCollins Publishers

Role Description The Customer Success Manager (CSM) – North America plays a pivotal role in ensuring customers across North America achieve their goals through effective adoption and sustained use of HBI products. Serving as an expert point of contact, in partnership with Sales, this position will support our diverse clientele, including professors, administrators, and deans, through onboarding, training, and day-to-day engagement. With a strong focus on execution and driving customer outcomes, the CSM will: - Advocate for the goals of our customers, strategize on how to help them meet those goals, and provide support to meet those outcomes. - Develop deep product expertise and the ability to clearly articulate the value and use of HBI’s digital product portfolio. - Ensure seamless customer experiences and measurable impact that drive both growth and long-term loyalty. - Maintain a sharp focus on operational excellence and proactive management of customer deliverables and support. Qualifications - 5+ years of experience in customer success, customer onboarding, project management, or implementation roles – ideally within SaaS, EdTech, or B2B2C environments. - Experience working with academic institutions, educators, or in the education sector is a plus. - Exceptional verbal and written communication skills, with the ability to present confidently to audiences and engage with a wide range of stakeholders – from faculty to deans. - Highly organized and self-directed, with a track record of owning outcomes and driving projects to completion. - Passion for delivering exceptional customer experiences and creating measurable impact through proactive engagement and personalized support. - Intellectual curiosity and a commitment to continuous learning, demonstrated by proactively seeking out resources and studying documentation to develop deep product expertise. - Comfortable navigating ambiguity and solving problems proactively in a fast-paced, evolving environment. - Proficient with tools such as Salesforce, Zendesk, Microsoft Office, and virtual collaboration platforms like Webex or Zoom. - Ability to quickly learn and become a power user of new technologies, with a curiosity for digital learning tools and platforms. - Familiarity with LMS platforms and integration standards (e.g., LTI 1.3) is highly desirable. - Collaborative and flexible team player with the ability to work across matrixed, cross-functional teams. - Growth-oriented mindset with a desire to stay informed about emerging technologies, educational trends, and customer success best practices. - Ability to travel occasionally across North America. Requirements - Serve as a primary regional advisor to educators, administrators, and institutional stakeholders to ensure successful adoption and ongoing usage of HBI products and services. - Lead tailored product demonstrations, debriefs, and training sessions for individuals and groups of customers and prospects to support educational objectives. - Oversee the implementation of new B2B customers, including high-touch onboarding, system configuration, and usage reporting, ensuring a premium experience for high-value accounts. - Develop and maintain deep knowledge of HBI’s active learning pedagogy and product suite—including digital products, Admin tooling, partner LMS platforms, and more. - Provide responsive support to customers, managing Zendesk and JIRA case resolution in alignment with HBI’s service standards and SLAs. - Escalate and document issues through established channels to ensure timely resolution by Product and Engineering teams. - Support regional workshops – in person and virtually – for premium customers, serving as a subject matter expert for faculty, facilitators, and institutional stakeholders. - Collaborate with Sales and cross-functional teams to drive regional growth through strategic account planning, customer engagement, and special projects that drive scalability, efficiency, product innovation, and growth. - Track and report on key customer success metrics and delivery KPIs to monitor impact and drive continuous improvement. - Leverage tools such as Tableau, Salesforce, Zendesk, and AI-powered platforms to streamline workflows and enhance efficiency. Benefits - This is a six-month contract opportunity with the possibility of extension. - The hourly pay rate range is $38-42 per hour.

Role Description As a Senior QA Lead, you will ensure the highest level of quality across Harvard Business Publishing’s applications. You will work closely with cross‑functional partners to ensure products meet business requirements and user expectations. This role reports to the Director of QA and plays a key leadership role across the SDLC. - Serve as a core member of an Agile team, partnering closely with Product Owners to understand business goals, user needs, and requirements - Collaborate with Developers, Development Architects, and Content Systems Architects to understand application architecture, integrations, and underlying technologies - Partner with Project Managers to estimate testing effort, track progress, establish quality gates, and advocate for quality across delivery - Lead test execution across all phases of the SDLC, including: - Creating test plans, test cases, and test data - Executing manual and automated tests - Logging, tracking, and verifying defects - Developing QA dashboards and test metrics - Supervise and support off‑shore QA Engineers, providing guidance, coaching, and oversight - Design, implement, and continuously improve test automation strategies - Work closely with DevOps teams to support test environments and CI/CD pipelines - Collaborate with other QA Leads to standardize QA practices, tools, and approaches across applications Qualifications - 4+ years of experience leading software testing projects - 7+ years of experience as a QA Engineer, including: - Test plans, test cases, test data, and traceability matrices - Strong experience managing the full defect lifecycle, ensuring defects are logged, prioritized, triaged, and validated once resolved - Hands‑on experience working within Agile methodologies - Proven success working with distributed, remote Agile teams across multiple time zones - Experience supervising, mentoring, and coaching QA Engineers - Deep experience with functional, regression, and end‑to‑end testing (manual and automated) - Exposure to load, performance, security, and accessibility testing - Experience testing multi‑tier web applications and databases - Experience building, maintaining, and integrating automation frameworks within CI/CD pipelines Requirements - Technical Skills and Expertise: - Web technologies: HTML, CSS, browsers - Databases and SQL - API testing using tools such as Postman or REST Assured - Test management and defect tracking tools - Automation and CI/CD tools such as Selenium (Java), Jenkins, or equivalent - Load and performance testing tools (e.g., JMeter, LoadRunner) - Solid understanding of: - Software architecture and network layers - CPU utilization and performance considerations - Application security, vulnerabilities, SQL injection, and intrusion detection Benefits - Competitive compensation and benefits package - Meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays

Role Description The Associate Publisher plays a key leadership role in shaping, launching, and growing the Harper Catholic imprint. Working closely with the Publisher, this role helps guide the editorial vision, acquisitions strategy, and publishing program while actively representing the imprint within the company, to external partners, to the Catholic market, and at conferences and events. The Associate Publisher brings strong publishing judgment, financial acumen, and relational leadership, along with the ability to build trusted relationships with Catholic authors, agents, thought leaders, and institutions. This position blends strategic planning with hands-on execution and offers meaningful influence in building a distinctive, mission-driven publishing program. Day-to-day responsibilities include: - Author acquisitions - Sales and marketing vision-casting - Staff management and development Responsibilities - Author Acquisition and Retention: - Builds and sustains strong relationships with Catholic authors, agents, clergy, scholars, and institutional partners. - Actively networks within the Catholic ecosystem to identify new voices and publishing opportunities aligned with Harper Catholic’s mission and readerships. - Acquires, develops, edits, and manages approximately 10 titles per fiscal year, ranging from trade nonfiction to thought leadership and pastoral or devotional works. - Evaluates author platforms and market positioning within the Catholic context and collaborates with marketing and sales teams to shape effective launch strategies. - Department Planning: - Participates in leadership team meetings with the Publisher and VP of Marketing for pipeline review. - Analyzes fiscal-year financial impact across frontlist and backlist titles to ensure alignment with revenue goals. - Reviews sales conference lineups, title pipeline, and annual performance lookbacks. - Contributes to reviews of departmental overhead and budgets. - Monitors current sales performance, tracking progress against budget throughout the year. - List/Program Management: - Collaborates with the Publisher and works closely with the Managing Editor on list planning and management of the editorial schedule. - Helps manage the acquisitions cycle from Editorial Board through APL approval. - Supports the editorial team and Managing Editor to ensure timely delivery of book projects to production and printer. - Product Development: - Oversees key aspects of the product development process, including titling meetings, cover direction meetings, and copy production. - Collaborates closely with the audio, video curriculum, and custom publishing teams to optimize Harper Catholic content in a variety of formats. - Strategic Planning and Financial Analysis: - Supports Publisher in sales analysis, analysis of title performance, annual budgeting, and business planning. - Publisher Support: - Meets regularly with Publisher to monitor individual acquisitions. - Maintains the profile of the department by joining key meetings or representing the Publisher. - Represents Harper Catholic at conferences and industry events, serving as a visible ambassador for the imprint. - Works closely with the Publisher to define Harper Catholic’s editorial and brand identity. - Assists Publisher in special departmental initiatives to analyze, strengthen, and grow the business. - Staff Management: - Develops, oversees, and manages editorial team members as needed. - Conducts annual employee performance evaluations. - Prepares team for sales conference in collaboration with Publisher and VP of Marketing. Qualifications - Strong editorial skills; mastery of the English language, especially in written form. - Ability to understand and analyze standard financial documentation, such as income statements and balance sheets. - Proficiency in Microsoft Office software, especially Word, Excel, and PowerPoint. - Management, leadership, and professional development experience. - Efficient task management skills. - Ability to lead meetings with specific desired outcomes. - Public speaking. Requirements - Work Experience: - Minimum: 8 years in publishing or related field, preferably with supervisory experience. - Target: 10 years in publishing with 2 or more years in a leadership role. - Education: - Minimum: Bachelor’s Degree from a four-year university. - Target: Master’s Degree from a four-year university. - Industry Knowledge: - Understanding of the Christian market and broader book marketplace, with special emphasis on awareness and discernment of dynamics within the Catholic market. - Demonstrated familiarity with the Catholic Church and its teachings. - Deep understanding of Catholic readerships, institutional structures, and current publishing landscape. - Conversant in consumer demand, retail environments (physical and online), and competition. - Well-read in Catholic and general market nonfiction books; understanding of style guides in general and the Chicago Manual of Style in particular. Benefits - Comprehensive and highly competitive benefits package. - Variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits. - Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Assistant Designer (NYC Hybrid) Job LocationsUS-NY-New York Overview HarperCollins Publishers seeks an Assistant Designer with a passion for manga, manhwa, and manhua to join our graphic novel imprint, HarperAlley. Launched in the fall of 2020, HarperAlley is a collaborative, creator-focused publisher of graphic novels for readers of all ages ranging from children to adults. The Assistant Designer will be an integral part of the team, working with creators, licensors, and in-house team to design books that stand out in the rapidly growing graphic novel marketplace. Responsibilities - Create and execute arresting jacket and interior designs under general supervision - Follow design workflow and adhere to tight deadlines - Assist all phases of design process and production process. Prepare mechanical files and production-ready layouts for print, coordinate with the production team to create files for proofs and assist with color-reviews. - Participate in group creative discussions - Collaborate and effectively work with freelancers and creators - Communicate with in-house departments to keep workflows moving smoothly - Archives files into DAM - Create dummies/mockups as well as other sales materials for sales presentations - Work closely with Art Director to keep them informed on project and production status - Provide general administrative support, including coding and processing invoices, archiving files and contracts, updating and maintaining Biblio, etc. Qualifications - 1+ years of relevant work experience required - A proven ability to envision and execute outstanding design - Keen eye for detail and experience working with the production teams to ensure high quality end products - Strong typographic skills; Hand-lettering skills a plus - Understanding of manga, manhwa, and manhua book techniques, marketplace, and knowledge of current trends - Strong organization, time management, and communication skills - Thorough knowledge and experience with InDesign, Photoshop, Illustrator, ClipStudio and related applications - Knowledge of children’s and young adult publishing field a plus - Passion for graphic novels a must - Preferred candidate will have the ability to communicate effectively in both Japanese and English. The salary range for this position $55,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Develop and execute marketing plans for book releases, manage paid advertising campaigns across various platforms, and collaborate with authors and teams to ensure effective promotional strategies and achieve business objectives.

Title: Production Editor (Princeton, NJ Hybrid) Location: Princeton United States Category: Managing Editorial Job Description: Overview HarperCollins is currently seeking a Production Editor in the Adult Harper imprint group to handle production editorial process on a wide variety of titles, both fiction and nonfiction, representing a broad and diverse collection of voices, cultures, and perspectives. This a hybrid position based in our Princeton office. Employee will be expected to report to the office at least three days per week. Responsibilities With minimal supervision, the Production Editor handles production editorial work from manuscript through bound book for a variety of formats, including one-, two-, and four-color books, cookbooks, novels, and nonfiction titles across varied genres and subject matter. - Assesses and styles manuscripts using proprietary Microsoft Word and Harper's proprietary software, for copyediting, design, and composition. - Hires freelance copyeditors, proofreaders, and indexers, and oversees their work. - Collates and evaluates proofreads and slugs in Adobe Acrobat, and checks all stages of proofs and PDFs for interiors. - Copyedits flap and back cover copy and proofreads and checks all stages of jacket/cover proofs. - Works closely with the book production team, including editors, designers, authors, managing editors, and production managers in anticipating and resolving problems. - Tracks project details and communicates with key stakeholders to ensure that books are produced on schedule and on budget. - Evaluates and coordinates artwork as needed. - Shepherds multiple projects while maintaining high standards of quality control and meeting strict deadlines, often under tight production schedules. - Marks up pdfs for audio recordings. - Attends and contributes to online department meetings as needed, working with colleagues from other imprints to continue streamlining and aligning processes. - Provides backup for department as needed. Qualifications - A minimum of 2 to 3 years of prior production editorial work experience. Prior experience in trade book publishing strongly preferred. - Works comfortably with basic computer programs, including Tracked Changes in Word and the commenting tools in Adobe Acrobat. - Solid copyediting and proofreading skills; knowledge of industry standards, including the Chicago Manual of Style. - Exceptional organization skills and attention to detail. - Ability to set and adjust to shifting priorities under pressure and to independently manage workload effectively. - Comfortable working within a digital workflow system. - Clear, conscientious, and collaborative communication skills, both verbal and written. - College degree or equivalent work experience. HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That's why cover letters are strongly preferred. The salary for this position is $60,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

Title: Editor (NYC Hybrid) Location: New York United States Job Description: Overview Company: Harlequin Enterprises ULC Job Title: Editor Department(s): Editorial: Park Row Books Reports to: Sr Dir, Editorial Status: Regular full time Location: 195 Broadway, New York, NY (hybrid model) Job Vacancy Status: Vacant and actively accepting applications The Editor for Park Row Books is responsible for soliciting, acquiring and editing manuscripts in genres such as book club fiction, upmarket women's fiction, psychological suspense, and historical fiction, as well as women's interest narrative nonfiction across a variety of categories. The Editor is a key representative for the imprint and must work closely with numerous internal departments as well as the author and agent communities. This is an exciting opportunity to cultivate a list and work with an innovative publishing team with a proven track of success. Responsibilities - Solicits, acquires, and edits commercial fiction and nonfiction books in accordance with the imprint's list. Categories include book club fiction, suspense, and narrative nonfiction in areas of interest to women. - Oversees books through all phases of the publishing process from acquisition to on-sale and beyond, acting as the in-house liaison with internal departments (marketing, publicity, sales, art, production, contracts, etc.) - Develops and executes a clear and commercial publishing vision for titles, including launch presentations and cover direction. - Fosters existing and new agent relationships. - Writes copy and other publication materials. - Manages metadata associated with titles and authors. - Keeps an eye on trends and develops IP book ideas with broad sales potential. - Maintains knowledge of competitive marketplace. - Acts as a key representative for the imprint both internally and externally with agents, scouts, foreign publishers, booksellers/librarians, and other publishing professionals. - Occasional attendance at conferences and fairs. Qualifications - 4+ years of publishing or related experience with a proven track record of acquisition in the categories of book club fiction, psychological suspense, and narrative nonfiction. - Keen eye for commercial books with strong sales potential. - Broad list of agent contacts, with specific emphasis on those who represent categories that match the imprint's focus. - Strong communication and editorial skills. - Detail-oriented with effective organizational skills and can follow through on deadlines. - Excellent editorial and copy writing skills. - Works well with a team and in a fast-paced environment. - Has a high level of creativity/innovation, and interest in IP development. About HarperCollins Canada and Harlequin Harlequin is a leading publisher of commercial fiction and narrative nonfiction. We publish more than 100 titles a month that reach audiences globally. Encompassing highly recognizable imprints that span a broad number of genres, we are home to many award-winning New York Times and USA TODAY bestselling authors. Harlequin is a division of HarperCollins Publishers, the second-largest consumer book publisher in the world. Through HarperCollins's global publishing program, Harlequin titles are published in 17 countries and 16 languages. The salary range for this position is $70,000-$75,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. Known worldwide for the quality of its list, HarperCollins Canada is the proud home of many bestselling and award-winning authors, including Esi Edugyan, Heather O'Neill, and Lawrence Hill. It is our vision to publish the best books of our generation and to work with authors over the length and breadth of their careers. Our authors are at the centre of everything we do. In addition to the Canadian publishing program, HarperCollins Canada is responsible for the sales, marketing, and publicity of HarperCollins titles from around the globe HarperCollins Canada and Harlequin are Equal Opportunity Employers committed to equal employment opportunities. Employment decisions are based on job requirements and the skills, knowledge, and experience of the candidate, regardless of any other factors unrelated to job performance.

• Lead a data function responsible for data infrastructure, engineering, governance, and analytics for HarperCollins across North America • Build a cohesive team of leaders across data disciplines • Own the enterprise data strategy, focusing on modernizing and converging data architecture • Engage and consult with senior leadership in IT and across the business • Oversee the execution of data transformation, migrating existing solutions to the Fabric platform • Optimize data quality and delivery of analytics solutions through governed data products • Manage and extend a portfolio of consulting and vendor partners • Foster effective partnerships between the data function and other teams globally • Prepare the data function for AI integration

Title: Assistant, Editorial Services (Princeton, NJ Hybrid) Location: Princeton United States Job Description: Category Creative Operations Overview This position is part of an Editorial Services group that provides proofreading, corrections, epub reviews, and other content-specific services to managing and production editorial teams in New York and other locations. This is an entry-level position. This position is based in Princeton, NJ and reports to the Assistant Manager, Editorial Services. This role follows a hybrid schedule, requiring onsite presence in our Princeton, NJ, office a minimum of three days per week. Responsibilities - Quality check eBooks across a variety of genres and formats (reflowable and fixed format), identifying errors in content, construction, and functionality - Enter corrections specified by production editorial team into manuscripts using Microsoft Word and HarperCollins’s proprietary markup language - Learn HarperCollins-specific systems/processes/standards for proofreading and corrections - Assist in editorial services projects as needed, such as proofreading marketing ads, reviewing large print editions, and slugging Qualifications - 0-2 years’ experience in an editorial capacity (proofreading, copyediting, corrections entering) or degree in applicable subject (publishing, journalism, English) - Strong interest in eBooks, digital publishing technologies, and digital innovation - Knowledge of Microsoft Word, Acrobat, and Adobe Digital Editions and/or other eBook readers - Familiarity with the Chicago Manual of Style - Strong attention to detail - Willingness to take on new responsibilities as skill set grows - Strong communication skills - Ability to work on multiple priorities in a very fast-paced and dynamic environment - Strong interpersonal skills; ability to work with cross-functional teams HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That’s why cover letters are strongly preferred. The salary for this position is $52,500. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce. HarperCollins Publishers is an equal opportunity employer. HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

• Leads creative function for Direct-to-Consumer brands and channels, working as both an individual contributor, as well as a manager of internal and external resources • Ensures a high standard and quality of work, delivering on consistency in brand look, feel, and experience, regardless of assigned resource; provide creative quality control over concepts and execution • Assigns requested work to the appropriate resource based on project needs and inspires excellence in outcome by providing direction and constructive feedback, while meeting the needs of the requesting partners • Lead the creation, execution, and continual evolution of brand guidelines • Identify opportunities to improve creative output and process, and provide recommendations to develop the creative team to meet future demands • Helps the team balance creative vision with business objectives and priorities • Works closely with the Brand and Platform teams to develop and interpret a clear creative vision • Attends meetings, handle cross-team interaction, pitch concepts in a compelling manner; communicate and monitor project progress • Stays up to date with new innovations and industry trends • Trains and support team members in developing and deepening their technical skills • Contributes to organizational learnings and process improvement • Leads with passion, guide & coach the team on career direction, development, growth and performance