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ComPsych logo
ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Guidance Consultant

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 1984H1B SponsorCompany SiteLinkedIn

Location

New Jersey + 1 moreAll locations: New Jersey | South Africa

Posted

51 days ago

Salary

R250K - R320K / year

Seniority

Senior

Postgraduate DegreeEnglishAfrikaansSwatiXhosaZulu

Job Description

Guidance Consultant

ComPsych

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources • Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change • Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service • Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs • Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience • Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.

Job Requirements

  • A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field
  • Proficiency in the Microsoft Office Suite and client information systems
  • Professional working proficiency in English required and an additional language proficiency in Afrikaans, Swati, Xhosa, Zulu highly preferred
  • Recognized credentials or certifications in health or wellness coaching are preferred
  • Work experience in multicultural or international environments is preferred
  • Sound clinical judgment and the ability to manage high-risk or crisis situations
  • Ability to provide client-centered support, demonstrating high levels of empathy, active listening, and coaching skills
  • Excellent communication skills, with a strong service orientation
  • Ability to exercise critical thinking and multitask effectively in fast-paced environments

Benefits

  • Statutory paid leave and public holidays
  • Employer-sponsored health and social insurance contributions (where applicable)
  • Employee wellbeing programs
  • Access to Employee Assistance Programs (EAP)

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