Green Dot Corporation

Title: Senior Product Manager Location: US-CA California Los Angeles/Orange County Home Job Description: We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: New York, NY; Birmingham, AL; Miami, FL; Tampa, FL; Blue Ash or Cincinnati, OH; San Francisco, CA; or Los Angeles, CA Job Summary The Senior Product Manager will support the planning and execution of Green Dot’s partner payments products and services. This role will contribute to the buildout of features and enhancements to a partner platform by helping define, prioritize, and deliver partner and market requirements for API‑based integrations. The Senior Product Manager will work cross-functionally with Business, Engineering, Risk, Legal/Compliance, Operations, and external partners to deliver high‑quality product capabilities, ensure regulatory alignment, and support successful partner outcomes. This role focuses on execution excellence, lifecycle management, and continuous improvement across payments and money movement products. Key Responsibilities - Support the design, development, and launch of partner products and services from product definition through production release and ongoing support. - Own and execute defined areas of the product roadmap, including product enhancements, upgrades, and maintenance of existing capabilities. - Partner closely with Engineering, QA, and Operations teams to deliver product initiatives on time and within defined scope. - Assist in gathering, analyzing, and documenting product and partner requirements for API‑based services and integrations. - Support ongoing service delivery by tracking progress, identifying risks, and escalating issues as needed to ensure successful outcomes. - Triage and manage product defects, ensuring proper prioritization, ownership, and resolution in collaboration with cross‑functional teams. - Collaborate with Business, Risk, Legal/Compliance, and Operations teams to ensure product features and workflows align with regulatory and governance requirements. - Help define customer journeys, user experience considerations, and success metrics for partner-facing products. - Ensure alignment with IT governance standards using approved tools, templates, and processes. - Perform other duties as needed in support of product and business objectives. Required Qualifications - 3+ years of experience in product management within payments, fintech, or banking technology environments. - Hands-on experience with payments and money movement, including: - ACH processing (RDFI and/or ODFI) and understanding of NACHA file formats. - Experience supporting instant or real-time payment solutions (e.g., OCT, AFT, eCommerce payments). - Experience working with API‑based B2B products or services. - Strong collaboration and communication skills with the ability to work effectively across technical and non‑technical teams. - Ability to influence without direct authority and operate effectively in a cross‑functional environment. - Working knowledge of Jira or similar product development and tracking tools. - Strong written and verbal communication skills. Preferred Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field. - Hands-on experience with payments and money movement, including: - ACH processing (RDFI and/or ODFI) and understanding of NACHA file formats. - Experience supporting instant or real-time payment solutions (e.g., OCT, AFT, eCommerce payments). - Additional payments experience such as: - Mastercard Send, Visa Direct, or other card‑based payout solutions. - RTP or FedNow implementations or support. - Familiarity with payment processors and messaging standards such as ISO 20022. - Prior experience working on partner platforms or embedded finance products. - Working knowledge of consumer or B2B FinTech products and services. - Ability to work in Pacific, Mountain, or Central time zones. **Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above** POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $104,900 to $157,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Role Description This role can work remote anywhere in the United States. This role is part of a team responsible for independent oversight, challenge, and assurance of the firm’s Technology, Information Security, and Data risks. The role evaluates the design and operating effectiveness of first-line controls, assesses alignment with regulatory expectations, and provides risk-based insights to senior management. Working closely with Internal Audit and other stakeholders, this role ensures technology, information security, and data risks are identified, measured, monitored, and reported in a manner consistent with the organization’s needs. Key Responsibilities - Build a deep knowledge of GreenDot’s Technology Platform and utilize technical experience to build Technology, Information Security and Data Risk Assessment frameworks for Green Dot’s Banking products and services. - Perform review and oversight of GreenDot’s existing and new Product, Platform, Technology and Information security strategy, architecture and control implementation and ensure adequacy against internal acceptable risk thresholds and regulatory requirements with a focus on systemic exposures. - Define and Monitor Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) related to information security, technology risk and product risk against established thresholds and regulatory requirements. - Perform independent testing and validation of Technology and Information Security controls to assess control design and operating effectiveness against key risk domains. - Review and provide credible challenge to first line of defense control testing results, methodologies, and conclusions, as well as risk assessments, control design decisions, compensating controls, and risk acceptance justifications, to ensure accuracy, completeness, and regulatory alignment. - Collaborate effectively with business owners, 1LOD and other stakeholders to establish and maintain efficient, scalable risk assessment processes. Qualifications - Minimum Bachelor’s degree in Computer Engineering, Electronics Engineering, Cybersecurity, Information Systems, or an equivalent technical field required. - Total 7+ years of experience overall. 5–7 years of experience in Money Movement, Banking, or Fintech environments. - Demonstrated technical depth with the ability to engage credibly with Product Managers, Engineers, and Technical Architects; capable of reviewing and challenging High‑Level Design (HLD), Low‑Level Design (LLD), and end‑to‑end product architecture. - Strong analytical, documentation, and communication skills, with the ability to translate complex technical concepts and risks for both technical and non‑technical stakeholders. - Ability to articulate issues, control gaps, and recommendations clearly to support sound risk awareness and decision‑making. Requirements - Familiarity with financial services regulatory expectations and examiner‑driven environments highly preferred. - Comfort with AI products such as copilot is a plus. - Ability to work in the U.S. without sponsorship. Benefits - The targeted base salary for this position is $134,100 to $201,100 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Company Description Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Title: Principal Software Engineer Location: US-California, Los Angeles Job Description: Full time job requisition id R3926 We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: Los Angeles, CA Job Summary Analyzes, designs, programs, debugs, and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $149,000 to $214,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Lead the development and maintenance of performance test automation frameworks, execute functional load testing, and collaborate with QA Engineers to ensure system performance meets established standards through effective test strategies and execution.

Role Description This role can work remote anywhere in the United States. The Senior Manager Enterprise Risk Management role will be a deep subject matter expert in enterprise risk management. The successful candidate will apply deep subject matter expertise to: - Define Green Dot’s risk appetite and the linked Key Risk Indicators (KRIs). - Lead the preparation of quarterly risk reporting (e.g., risk profile reports) for senior management and the board. - Establish and maintain effective risk oversight and governance. The Senior Manager will be a critical part of the Enterprise Risk Management team and will have a mandate across the first and second lines of defense, working closely with Internal Audit. Qualifications - 8–10+ years of experience in Enterprise Risk Management or related risk disciplines within a regulated financial institution. - Bachelor’s degree. - Strong understanding of ERM frameworks, risk appetite, KRI programs, and the Three Lines of Defense model. - Experience preparing risk reporting for senior executives and boards. - Proven ability to lead cross‑functional programs and deliver high‑quality outcomes under time pressure. Requirements - Master’s degree or relevant certification (e.g., CRCM, FRM, CRMA, CIA). - Experience with risk governance committees and regulatory expectations for BHCs or bank partners. - Familiarity with GRC platforms and risk analytics tools (e.g., LogicGate). - Background supporting large‑scale change, new product introductions, or transformation initiatives. - Ability to work in the U.S. without sponsorship. Benefits - The targeted base salary for this position is $117,700 to $176,500 per year. - The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Company Description Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Sr. Manager, Bank Secrecy and Anti-Money Laundering locations United States, USA time type Full time job requisition id R3986 JOB DESCRIPTION This role can work remote anywhere in the United States. Job Summary The Sr. Manager, AML Quality Assurance is responsible for overseeing the execution, consistency, and effectiveness of quality assurance activities across Green Dot’s Financial Crimes Compliance program. This role manages QA analysts, ensures adherence to regulatory expectations, and drives continuous improvement and documentation standards. The manager serves as a key control owner supporting AML governance, audit readiness, and regulatory examinations. Key Responsibilities Program & People Management - Manage and coach AML Quality Assurance Analysts, including workload planning, performance management, and skill development. - Establish clear QA expectations, review standards, and escalation protocols to ensure consistency and regulatory alignment. - Review and approve QA findings, ensuring issues are accurately assessed, documented, and escalated when necessary. Quality Assurance Oversight - Oversee quality reviews across the Financial Crimes Program that assess accuracy, completeness, and adherence to AML procedures. - Ensure QA methodologies, sampling approaches, and scoring criteria are consistently applied across teams and systems, as applicable. - Validate corrective actions resulting from QA findings and track issue remediation to closure. Governance, Reporting & Controls - Own QA scorecards, metrics, and management reporting, including trend analysis and root cause identification. - Present QA results, themes, and risks to AML leadership and relevant governance forums. - Support internal audits, regulatory exams, and independent testing by maintaining QA documentation, evidence, and response materials. Process Improvement & Change Management - Partner with AML Operations, Compliance, and Technology teams to identify control gaps and process improvement opportunities. - Translate QA insights into actionable enhancements to processes, workflows, and system configurations. - Oversee updates to QA procedures, job aids, and training materials based on regulatory changes, audit findings, and operational learnings. - Create and conduct training with applicable teams in support of quality results. Required Qualifications - Bachelor’s degree or equivalent experience in compliance, risk management, finance, or a related field. - 8+ years of progressive experience in BSA/AML or financial crimes compliance. - BSA/AML QA or audit experience - Demonstrated leadership experience managing managers and/or senior professionals. - Strong working knowledge of BSA/AML/OFAC regulations and regulatory exam expectations. Preferred Qualifications - CAMS or other relevant AML certification. - Experience supporting bank-issued and third-party AML programs. - Experience with AML program automation and analytics platforms. **Ability to work in the U.S. without sponsorship** POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $113,700 to $170,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Senior Accountant – Accounts Receivable     Los Angeles, California   Full time     We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.   This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.   >>>>>>>>>>    JOB DESCRIPTION   Location Requirement This position is open only to candidates who currently reside in one of the following approved locations:   Los Angeles, CA   Job Summary The Senior Accountant will be responsible for reconciliation of accounts receivables, applying cash receipts to invoices, processing credit memos, and reviewing and identifying rate set up and discrepancies within the receivables module. This position has a key role on the Accounting team and assists with key aspects including the month-end close process. The role will also setup various contracts in our ERP system to automate proper revenue recognition of transactions, recording expenses, and ensuring accurate revenue share to our partners.   Key Responsibilities - Review and understand revenue, revenue share and invoicing aspects of retailer and partner contracts, along with ensuring any related system set-ups (e.g. Oracle EBS) are completed - Coordinate with internal teams in product launches to assess feasibility of set up within AR and CHRM (revenue share) modules and to ensure that the appropriate data to record receivables and revenue share can be obtained and is tested prior to product launches - Serve as liaison for the department both from external (e.g. vendors, auditors, etc.) parties and internal customers, including establishing critical relationships with the upper management team and with the FP&A team - Test and validate automated Oracle data feeds for both new and modifications to existing data feeds - Oversee AR aging on a weekly basis and escalating aged balances to business owners and our external partners - Prepare Journal Entries in Oracle EBS, including month-end AR reserve analysis - Assist with the monitoring, completion and adherence to internal controls policies & procedures - Work with audit teams, including both internal and external auditors - Upload daily sales feed into the AR module on an as-needed basis - Complete cash applications in the AR module - Oversee resolution of AR invoice vs. payment variances, which includes trouble shooting errors, reading/reviewing contracts and navigating multiple data sources - Process credit memos, and manual invoices - Perform other duties as needed   Required Qualifications - Bachelor’s degree in accounting, finance, economics, business or related fields preferred - 5+ years of accounting or reconciliation experience preferred - Excellent verbal and written communication skills and ability to interact effectively with all levels of employees and various departments within the company - Working knowledge within our reconciliation software, which is used in reconciling high volumes of AR transactions ~100K transactions per day - Capable of handling multiple tasks and projects in a fast paced, hyper growth environment - Detail oriented with good problem solving and analytical skills - Fundamental understanding of US GAAP - Ability to exercise judgment and work on complex problems - Ability to work with little instruction - Advanced Excel skills, with interest and aptitude to work with large amounts of data - Knowledge and experience with a large scale ERP, preferably Oracle EBS   **Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above**     POSITION TYPE   Regular     PAY RANGE The targeted full-time base salary for this position is $73,700 to $110,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.   >>>>>>>>>>   We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.   Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.   Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> JOB DESCRIPTION This role can work remote anywhere in the United States. Job Summary The Sr. Manager, AML Quality Assurance is responsible for overseeing the execution, consistency, and effectiveness of quality assurance activities across Green Dot’s Financial Crimes Compliance program. This role manages QA analysts, ensures adherence to regulatory expectations, and drives continuous improvement and documentation standards. The manager serves as a key control owner supporting AML governance, audit readiness, and regulatory examinations. Key Responsibilities Program & People Management - Manage and coach AML Quality Assurance Analysts, including workload planning, performance management, and skill development. - Establish clear QA expectations, review standards, and escalation protocols to ensure consistency and regulatory alignment. - Review and approve QA findings, ensuring issues are accurately assessed, documented, and escalated when necessary. Quality Assurance Oversight - Oversee quality reviews across the Financial Crimes Program that assess accuracy, completeness, and adherence to AML procedures. - Ensure QA methodologies, sampling approaches, and scoring criteria are consistently applied across teams and systems, as applicable. - Validate corrective actions resulting from QA findings and track issue remediation to closure. Governance, Reporting & Controls - Own QA scorecards, metrics, and management reporting, including trend analysis and root cause identification. - Present QA results, themes, and risks to AML leadership and relevant governance forums. - Support internal audits, regulatory exams, and independent testing by maintaining QA documentation, evidence, and response materials. Process Improvement & Change Management - Partner with AML Operations, Compliance, and Technology teams to identify control gaps and process improvement opportunities. - Translate QA insights into actionable enhancements to processes, workflows, and system configurations. - Oversee updates to QA procedures, job aids, and training materials based on regulatory changes, audit findings, and operational learnings. - Create and conduct training with applicable teams in support of quality results. Required Qualifications - Bachelor’s degree or equivalent experience in compliance, risk management, finance, or a related field. - 8+ years of progressive experience in BSA/AML or financial crimes compliance. - BSA/AML QA or audit experience - Demonstrated leadership experience managing managers and/or senior professionals. - Strong working knowledge of BSA/AML/OFAC regulations and regulatory exam expectations. Preferred Qualifications - CAMS or other relevant AML certification. - Experience supporting bank-issued and third-party AML programs. - Experience with AML program automation and analytics platforms. **Ability to work in the U.S. without sponsorship** POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $113,700 to $170,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>> We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Title: Principal Mobile Engineer Location: Los Angeles, CA | Miami & Tampa, FL | Cincinnati, OH | Birmingham, AL | New York, NY Job Description: We&rsquo;re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone&rsquo;s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: New York, NY; Birmingham, AL; Miami, FL; Tampa, FL; Blue Ash or Cincinnati, OH; or Los Angeles, CA Job Summary We are seeking a Principal Mobile Engineer with deep expertise in iOS development and strong working knowledge of Android, who will drive the design, development, and evolution of AI‑enabled mobile applications. This role combines hands-on technical leadership, mobile architecture ownership, and mentorship, while partnering closely with Product, Design, Backend, Data, and AI teams. The ideal candidate is passionate about building secure, scalable, and intuitive mobile experiences, and is excited to apply AI/ML capabilities&mdash;such as personalization, intelligent automation, and predictive insights&mdash;directly within mobile products. Key Responsibilities - Lead the architecture and development of native iOS applications, ensuring high performance, reliability, and scalability across devices. - Provide technical direction and code-level leadership for Android development to ensure cross-platform consistency and quality. - Define and enforce mobile engineering standards, best practices, and reusable components across the mobile ecosystem. - Implement on-device and cloud‑based ML capabilities using modern mobile and backend frameworks. - Architect and develop native iOS applications using Swift and SwiftUI, ensuring performance, scalability, and security. - Collaborate with cross-functional teams including Product, Design, Backend Engineering, and QA to deliver seamless mobile experiences. - Lead technical initiatives to improve mobile CI/CD pipelines, crash analytics, and performance monitoring. - Implement observability and monitoring solutions using tools like Firebase and Xcode Instruments. - Mentor junior mobile engineers and promote best practices across iOS and Android development. - Partner with business stakeholders to translate product requirements into scalable mobile solutions. - Operate in an AI-driven SDLC environment, leveraging tools like GitHub Copilot and Xcode AI integrations - Implementing and managing Datadog dashboards, Google and Adobe analytics. monitors, and alerts for mobile applications Required Qualifications - 10+ years of mobile development experience, with 3+ years in a technical leadership role focused on iOS. - Expert-level proficiency in Swift, Swift UI, Combine, and UIKit. - Working knowledge of Kotlin, and Android architecture components. - Experience with Azure DevOps, Git, Fastlane, and Firebase. - Familiarity with App Store and Google Play deployment processes, including TestFlight and internal testing tracks. - Experience operating in cloud‑connected mobile architecture (Azure or AWS). - Strong understanding of RESTful APIs, OAuth2, and mobile security best practices. - Strong understanding of accessibility standards such as WCAG and ARIA and be able to implement inclusive design practices to ensure mobile applications are usable by people of all abilities. - Experience in implementing and managing Datadog dashboards, Google and Adobe analytics. monitors, and alerts for mobile applications. - Experience with automated testing, unit testing, TDD, and CI/CD pipelines. - Development Tools: Xcode, Android Studio, Github, Jira, Confluence, Figma. - Familiarity with mobile analytics, crash reporting, and user behavior tracking. - Ability to work in a fast-paced, agile environment with AI-enhanced workflows. - Strong Project Organization Skill with budgeting, scope - Strong Communication Skill Preferred Qualifications - Experience in fintech or consumer-facing mobile platforms. - Familiarity with operational domains such as mobile payments, identity verification, and push notification systems. - Contributions to open-source mobile libraries or technical publications. **Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above** POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $149,000 to $214,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate&rsquo;s geographical location. We&rsquo;re Here to Support You&mdash;Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Title: Customer Experience Vendor Operations Manager Location: Los Angeles, CA | Miami & Tampa, FL | Cincinnati, OH | Birmingham, AL | New York, NY Job Description: We&rsquo;re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone&rsquo;s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: New York, NY; Birmingham, AL; Miami, FL; Tampa, FL; Blue Ash or Cincinnati, OH; or Los Angeles, CA Job Summary The Vendor & BPO Operations Manager is responsible for overseeing day-to-day performance across multiple business process outsourcing (BPO) partners supporting our enterprise contact center operations (~600 agents). This role ensures contractual alignment, operational excellence, and consistent delivery of world-class customer experience. The ideal candidate combines operational rigor, contract fluency, and strategic partnership leadership to drive results across a distributed vendor network. What Success Looks Like &bull; Consistent enterprise-wide SLA and CSAT achievement &bull; Strong vendor accountability and performance transparency &bull; Optimized cost-to-serve model &bull; Proactive issue identification and resolution Key Responsibilities Vendor Performance Management &bull; Oversee daily operations across BPO partners to ensure SLA, CSAT, and quality targets are achieved &bull; Conduct weekly and monthly business reviews with vendor leadership &bull; Monitor forecasting accuracy, staffing alignment, and productivity performance &bull; Identify performance gaps and implement corrective action plans with vendor leadership Contract & Commercial Oversight &bull; Interpret and manage vendor contracts, SOWs, and performance guarantees &bull; Partner with Finance and Legal on contract negotiations and amendments &bull; Track financial performance including billing validation, cost efficiency, and ROI &bull; Ensure vendors meet compliance and risk standards Customer Experience Governance &bull; Ensure consistent customer experience across all vendor sites &bull; Standardize quality calibration processes across enterprise partners &bull; Escalate and resolve systemic experience issues across vendors &bull; Drive continuous improvement initiatives that enhance CX outcomes Enterprise Collaboration &bull; Act as primary liaison between internal stakeholders and BPO partners &bull; Align vendor strategy with corporate objectives &bull; Partner with WFM, Training, QA, Product, and Client teams to ensure integrated execution Required Qualifications &bull; 5+ years contact center or BPO management experience &bull; Direct experience managing outsourced partners &bull; Strong understanding of vendor contracts and commercial agreements &bull; Proven ability to manage large, distributed teams through influence &bull; Financial acumen and reporting expertise Preferred Qualifications &bull; Bachelor&rsquo;s degree **Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above** POSITION TYPE Regular PAY RANGE The targeted full-time base salary for this position is $83,800.00 to $125,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate&rsquo;s geographical location. We&rsquo;re Here to Support You&mdash;Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.