Graphite

Role Description Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. Graphite is now part of Cursor, where we're working to collapse the distance between where code is written and where it's reviewed. This role will initially focus on supporting Graphite as part of the broader Cursor Technical Support team, with deeper integration over time. - First-line support: Triage and resolve customer tickets from Slack channels, in-app feedback, and support emails. - Technical debugging: Investigate customer issues using tools like Datadog, Pylon, Linear, and our in-house dashboards. - Knowledge building: Create and maintain internal troubleshooting guides and external documentation. - Cross-functional collaboration: Work with engineering to escalate bugs, with sales on enterprise customer issues, and with product on feature requests. - Process improvement: Build integrations, refine support workflows, and identify opportunities to deflect common issues through better docs. Qualifications - Support background: Previous experience doing technical support for software engineers or developer tools. - Pattern matching ability: Can quickly identify whether an issue is user error, a bug, or a configuration problem. - Non-structured learner: Self-directed, curious, and willing to dig into unfamiliar technical concepts. - Communication skills: Can explain complex technical concepts clearly to both technical and non-technical audiences. Requirements - Comfortable with Git concepts (rebasing, merge conflicts, branch management) and ideally have used it professionally. - Experience creating knowledge bases or documentation systems. - Built or customized support tooling (not just used off-the-shelf solutions like Zendesk). - Familiarity with GitHub as a power user (settings, branch protection rules, webhooks). - Experience with developer tools, CI/CD systems, or DevOps workflows.

Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We're obsessed with impact— it's foundational to who we are, why we're successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters. We are looking for a data-driven Recruiter who is passionate about scaling teams and excited about having a large impact on company culture and employee experiences. You have proven time management skills, value attention to detail, and have the ability to effectively prioritize and multitask. This is a full-time, fully remote role with the flexibility to work from home. Basic Qualifications - Previous experience (5 years +) working in or recruiting for technical and non-technical positions in a corporate environment. - Verbal and written fluency in English. - Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness. - Experience hiring a wide variety of roles across both tech and non-tech, as well as a broad scope of role seniority. - A data-driven approach to problem-solving. - Experience with data reporting. - Plus: digital marketing and technical recruiting experience. Job Tasks - Create and track weekly and monthly recruiting metrics. - Own and manage recruitment data infrastructure, ensuring accuracy and integrity of all Talent Acquisition data across the hiring funnel. - Design and maintain HR and recruiting dashboards that provide real-time visibility into key hiring metrics, pipeline health, and team performance. - Leverage HR analytics to identify trends, surface insights, and drive data-informed decisions across the recruiting function, serving as the go-to resource for Talent Acquisition reporting and operational excellence. - Create fantastic job postings. - Develop a network with passive candidates. - Help establish and map the full recruitment cycle. - Setting up interviews and coordinating with recruiters, hiring managers, and candidates. - Following up with all interviewed candidates. - Assists with scheduling and conducting phone pre-screens for selected qualified candidates. - Partner with hiring managers and build out and improve new and existing processes. - Work closely with hiring managers to prioritize hiring needs and build a seamless interview process that helps us bring the best candidates to our team. - Develop strategic plans for sourcing candidates with diverse backgrounds for each of your roles. How We'll Help Graphite's mission is to create an environment where you build the best work of your career. To facilitate this, we provide: - Process As Needed: We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes the same way we develop products - through iteration, measurement, and continuous improvement. - Autonomy: We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes. - Flexible Work Environment: Everyone's optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual. - Compensation: We want to work with the best people in the World and compensate accordingly. - Vacation & Time Off: In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it. - Benefits: We will ensure you have quality healthcare coverage and opportunities to further your education. Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.

• Create impactful, objective-oriented content for our clients and brands. • Research, brainstorm, and pitch creative and compelling article topics. • Fact-check, proofread and edit content for accuracy and comprehensiveness. • Work with our internal teams to identify opportunities and plan improvements to existing content and internal processes.

• Lead growth strategies for consumer tech companies. • Own execution of web and app SEO/AEO projects. • Collaborate with cross-functional teams to achieve targets. • Present insights and outcomes to executives. • Develop data-driven, scalable content solutions.

• Support the creation of cross-platform content strategies that embody the client’s objectives and desired brand identity. • Own the research and development of Content Briefs and topic ideas for article production. • Provide editorial, creative, and technical support to team members. • Maintain a content marketing calendar that schedules all aspects of the creation and delivery of content for each client, and ensure the content team is on board. • Support the process of copy optimization, writing copy that is optimized for SEO while remaining entertaining and informative. • Stay abreast of current best practices in the industry and review competitor websites to compare their activities with those of your company. • Cooperate with the content and growth marketing team to create web content and monitor its effectiveness over time.

• Work collaboratively on complex, large-scale, time-critical SEO/AEO projects • Forecast performance set targets, build reporting, and communicate pacing towards targets • Monitor the performance of top consumer tech companies we work with and their competitors • Analyze digital marketing campaigns and website performance, identify trends, and provide recommendations • Conduct A/B tests that optimize the overall marketing program • Craft compelling business cases for growth marketing projects, including opportunity sizing with Analytics and Finance teams • Identify, evaluate, and prioritize scalable web platforms and page-level SEO projects based on traffic and revenue growth opportunities • Coordinate with data science to perform analysis on organic traffic changes.

Graphite is a technology-enabled growth agency that helps fast growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We are a fully distributed company with team members located across North America, Latin America, and Europe. Come join us and help us create the best content, everywhere that matters. We’re looking for an Editor who is a team player who is intrinsically motivated, creative, whip-smart, talented, open to feedback, and proactive. A sense of humor is a plus! This is a fully remote position. What you’ll do - Work directly with a team of editors to deliver high-quality SEO content in a fast-paced environment - Meet monthly deliverable deadlines - Edit up to 80 articles per month on a variety of topics to ensure grammar, keywords, voice, style, flow, organization, and development to create compelling and interesting content - Develop a deep understanding of clients’ style guides, editorial guidelines, and overall SEO expectations. - Manage 4–5 writers as they each craft 10–20 articles per month - Provide constructive and timely feedback to writers, emphasizing lifelong learning and growth What you’ll need - 3+ years of experience writing and/or editing articles in a journalism or SEO content setting - Strong capacity for both logical and creative thinking - Excellent time management skills - Excellent verbal and written communication skills - Organized, detail-oriented, and able to multi-task/prioritize - Thrive in a fast-paced, dynamic environment How we’ll help Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide: - Process As Needed - We view the process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes the same way we develop products - through iteration, measurement, and continuous improvement. - Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes. - Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an individual. - Compensation - We want to work with the best people in the World and compensate accordingly. - Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take time when you need it. - Benefits - We will ensure you have quality health care coverage and opportunities to further your education. Graphite provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.

• Responsible for preparing monthly reports, including balance sheets, income statements, and cash flow statements. • Reconcile accounts and resolve discrepancies to ensure accuracy and integrity of financial records. • Collaborate with cross-functional teams to gather information to ensure completeness and accuracy of data. • Review payroll and new approvals

Graphite builds consumer-quality tools for modern software engineering teams, so they can ship faster and create amazing products. Our product Graphite is modern code review for fast-moving teams - we help engineers write and review smaller pull requests, stay unblocked, and ship faster . Anyone can start using Graphite individually without needing their coworkers to change tools - we seamlessly sync code changes and reviews. We started Graphite because we missed internal code review tools like Phabricator (at Facebook) and Critique (Google) that help engineers create, approve, and ship small, incremental changes, and long-term we’re passionate about creating products & workflows that help fast-moving eng teams achieve more. Our company We’re a small-but-mighty team of 50+ based in Manhattan’s Soho, now expanding with a new office in San Francisco . Our passionate and rapidly growing user base includes top engineering teams at companies like Datadog, Vercel, Ramp, and Snowflake. We've raised a $52mil Series B (featured in TechCrunch) led by Christine Esserman, following a previous $20mil Series A from Peter Levine at Andreessen Horowitz (who led GitHub's Series A). Other investors include folks like Tom Preston-Werner (founder of GitHub), Sam Lambert (Planetscale CEO & ex-GitHub CTO), Sebastian Markbåge (creator of React), and many more. Our culture centers on putting people first, applying science and craft, practicing disciplined ambition, and giving ownership - both literally (with equity) and in the responsibility and scope you’ll have as a part of our early team. Outside of work you’ll find us brewing espresso drinks, producing music, or practicing yoga. We can’t wait to see what you’ll add to the mix! About the Role Graphite is growing rapidly, and we're looking for our first data scientist to support product direction and growth. Rethinking the way fast-moving eng teams write and review code every day is no small feat, and we believe that the best solutions are built when most talented, ambitious, and dedicated people from diverse backgrounds come together. What you’ll do Analyze our data (100s of GBs) and help us answer data-driven questions; Design, develop and deploy data models, algorithms, and tools to support data analysis and visualization; Build and maintain a scalable data pipeline that collects, processes and stores data from various sources, ensuring data accuracy, reliability, and availability. Currently we're based on DBT + Segment + Redshift; Collaborate with software engineers, data scientists, and product managers to ensure data-driven decision making across the organization; Perform exploratory data analysis and statistical modeling to identify insights and trends that drive product and business decisions; Develop and implement data quality and data governance standards to ensure data accuracy and consistency; Work with stakeholders to understand their data needs and translate them into technical requirements; We're excited to build a team whose responsibilities and comp to grow as we do. Benefits. Top-tier health, dental, and vision coverage and 16 weeks paid parental leave. Time to decompress. We ask that our team take 4 weeks of vacation a year to unplug and unwind. Relocation expenses. We're an in-person, NYC/SF-based team, and we're happy to help with your relocation expenses! The team that eats together. Company-paid lunch, snacks, and coffee during workdays. Commuter perks. Ride around SF on us! As a team, we're very aware of the systemic structural issues that have created inequalities for many communities, especially in the tech industry. We recognize that women and underrepresented minorities are statistically less likely to apply for a role that they feel unqualified for. If you are interested in this role but you’re concerned about not meeting all requirements, we encourage you to apply anyway - we'd love to get to know you and see if there's a place for you here at Graphite!

• Create impactful, objective-oriented content for our clients and brands. • Research, brainstorm, and pitch creative and compelling article topics • Fact-check, proofread, and edit content for accuracy and comprehensiveness • Work with our internal teams to identify opportunities and plan improvements to existing content and internal processes