Grant Street Group

• The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats. • Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively. • Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally. • Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on. • Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience. • Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly? • Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process? • Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need.

• Lead multiple concurrent software implementation programs and strategic initiatives from initiation through successful delivery • Coordinate cross-functional teams across engineering, product, operations, client stakeholders, vendors, and leadership • Build strong working relationships with clients and internal teams while serving as a trusted program leader • Navigate ambiguity effectively and make informed decisions to maintain momentum and delivery timelines • Identify risks, dependencies, and blockers early and proactively drive resolution strategies • Manage competing priorities across multiple workstreams while maintaining visibility into overall program health • Facilitate executive-level communication, status reporting, and stakeholder alignment • Drive accountability across teams while fostering collaboration and trust • Help improve internal delivery processes, operational efficiency, and implementation best practices • Support teams through changing priorities and evolving client needs with a calm, solutions-oriented approach • Travel up to 25% as needed based on project requirements

• Write data conversion code to migrate clients to our TaxSys software using modern Perl and SQL on a Linux / MySQL platform. • Debug data, combining technical skills with domain knowledge to track down errors in clients’ data. • Collaborate with a data analyst to validate converted data and gather feedback from clients on each conversion.

• Solve complex problems • Support clients with expertise • Prioritize software changes • Convey technical specifications to developers • Test new software functionalities • Coordinate with new clients for implementations • Train clients on software usage

• Implementing software solutions in government agencies • Collaborating with teams to drive projects forward • Learning as you go and adapting processes accordingly

UX Research & Design Lead (Remote) Are you an experienced UX practitioner who loves both research and design, thrives on solving complex problems, and has a strong track record of leading UX teams? Do you enjoy helping others deepen their craft, improve processes, and build healthy collaborations with other teams/departments, leads/managers, and stakeholders? Do you want to play a part in meaningfully improving the digital experience of public servants and the people they serve? If so, Grant Street Group may be the perfect fit for you. About Grant Street Group & our UX Team Grant Street Group builds cloud‑based software for public sector clients, including platforms for tax collection, electronic payments, and related government workflows. Our products are used by millions of taxpayers and thousands of government staff each year. Our User Experience (UX) Research & Design team members are embedded within our product teams, developing expertise in their assigned product and its users, and working with Product Leads/Managers to ensure they are involved in the right projects at the right time. They also stay connected as a whole UX Team; meeting regularly to discuss standards and best practices, and ensure we're advancing UX Research & Design in a clear & consistent manner across our organization. We’re investing in: - Raising the overall UX bar across products - Building intuitive, accessible, and consistent experiences - Thoughtfully incorporating AI as a design and research partner where it adds real value About the role We’re hiring a UX Research & Design Lead to lead and grow our UX team while also staying engaged enough with the work to be a credible “player‑coach.” This is a highly collaborative role with significant ownership over day‑to‑day UX operations and how this team contributes to our long‑term product strategy. You’ll start by working alongside our existing UX Researchers & Designers to learn our products, users, and ways of working, then gradually take on operations & strategic leadership for a growing team. You’ll also help us continue to shift from historically reactive, “band‑aid” UX work toward more research‑informed, strategic improvements. Then you’ll help us continue to refine our operations and build a shared vision of our future, in which the UX team & principles are an integrated and integral part of our software development practices. Lead and grow the UX team - Serve as the operations lead, who the UX Researcher & Design team members report to, with a focus on performance assessment, feedback, coaching, and career growth. - Own building and shaping the team, including staffing planning, hiring and onboarding new UX team members, refining team structure and roles over time, and ensuring our teams have the mix of skills and experience they need. Strengthen UX operations - Design and refine practical, lightweight UX processes that fit GSG’s culture and product lifecycles (e.g., intake, triage/prioritization across products, research planning, design reviews, documentation). - Clarify how UX partners with Product team members throughout the life of development projects; from problem framing and research through design, development, testing, and iteration. Raise the quality and consistency of our products - Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale—especially as we modernize legacy experiences and extend newer ones. - Partner with the team to evolve our design systems and shared UI components, and move toward a more centralized approach where changes can be rolled out reliably across products. - Work with Product and Tech leaders to embed accessibility expectations into our everyday work—so compliance is a shared responsibility that is built into our software development practices. Help the team navigate AI and new tools - Encourage the team to experiment thoughtfully with AI‑assisted tools (e.g., for research synthesis, content exploration, design exploration) while keeping work grounded in user needs and sound judgment. - Identify a few concrete, low‑risk ways to pilot AI in our UX practice, measure outcomes, and share what we learn across the organization. What we're looking for Experience - 5+ years of experience in UX Research & Design for complex software products, ideally including B2B/B2G or enterprise SaaS applications. - 2+ years in a leadership capacity, (can overlap the 5 years above) which may include: - Direct people leadership of UX professionals - Leading UX practices or process changes across teams - Partnering with other leads and managers to evolve how UX fits into product development Skills and capabilities - Strong practitioner background across both research and design, including: - Planning and running user research and usability testing - Translating insights into flows, wireframes, prototypes, and high‑fidelity designs - Collaborating closely with product and engineering during implementation - Comfortable with modern UX tools such as Figma and common research platforms (e.g., Lyssna, similar tools). - Working knowledge of WCAG accessibility standards and how to incorporate them into everyday design and review practices. - Proven ability to: - Prioritize UX work across multiple products and stakeholders - Influence without relying on formal authority - Communicate clearly with a wide range of audiences (from engineers to executives) Mindset - Enjoys coaching and mentoring others and takes satisfaction in seeing the team level up. - Values incremental, sustainable change—willing to start small, learn, and expand rather than imposing rigid processes overnight. - Curious about AI and other emerging tools, and eager to explore where they can extend the value of our UX team. - Aligned with our culture of ownership, collaboration, and continuous learning. Nice to have - Experience in government technology, payments, tax systems, or similarly regulated, high‑complexity domains. - Experience formalizing or maintaining a design system or shared component library. Prior experimentation with AI‑assisted design or research workflows. How we work (location & travel) This is a remote role based in the United States. We are a remote‑friendly company, and the UX team is fully remote, working across U.S. time zones. There is some travel required to meet face‑to‑face with clients and colleagues: applicants should be comfortable with up to 10% travel for occasional team gatherings, company meetings, and select client or project visits. UX Research & Design Lead (Remote) Work Location Remote Expected Salary Range $110,000 - $170,000 Travel Requirements 10%

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• Lead and grow the UX team • Serve as the operations lead, focusing on performance assessment, feedback, coaching, and career growth. • Own building and shaping the team, including staffing planning, hiring, and onboarding. • Design and refine practical, lightweight UX processes that fit the company's culture and product lifecycles. • Clarify how UX partners with Product team members throughout the life of development projects. • Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale. • Partner with the team to evolve design systems and shared UI components. • Encourage the team to experiment thoughtfully with AI‑assisted tools.

• Build long-term relationships and closing complex, high-impact deals • Navigate RFP-driven sales cycles with public sector stakeholders • Expand GSG’s footprint with new and existing government clients • Drive revenue growth while maintaining service and integrity

• Support staff via Slack and JIRA, troubleshooting complex issues • Administer and improve identity, access, and endpoint services • Contribute to ITS projects including new tool implementations • Design, build, and maintain scripts and low-code automations • Partner with Security, Platform, HR, and Operations on initiatives • Create and maintain clear runbooks and system documentation