GoFundMe

Assist customers globally with complex support needs, provide exceptional service through various communication channels, champion customer feedback for continuous improvement, and contribute to team projects aligned with organizational goals.

Manager, Data Science Marketing San Francisco, CA Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. We’re looking for a Data Science Manager to architect and lead the next generation of marketing data science at GoFundMe. This role will build and scale the foundations of applied data science and AI that empower our Marketing, Growth, and Finance teams to make high-confidence, ROI-positive investment decisions. You’ll serve as a player-coach for a talented group of experienced data scientists, driving innovation while ensuring excellence in delivery. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week. The Job - Build a strong AI and data science foundation: Develop scalable pipelines, reusable modeling frameworks, and robust experimentation platforms to support marketing and growth decision-making. - Lead end-to-end data science & AI projects: From requirements gathering through feature engineering, modeling, validation, deployment, and monitoring. - Establish best practices: Champion standards in model governance, reproducibility, data quality, and system reliability to ensure sustainable and trustworthy AI adoption. - Drive marketing science innovation: Apply advanced methods—causal inference, uplift modeling, multi-touch attribution, and media mix modeling—to unlock insights and optimize spend. - Advance forecasting & ROI modeling: Deliver budget allocation frameworks and predictive models that guide long-term roadmap planning and marketing efficiency. - Partner cross-functionally: Work closely with Marketing, Growth, Product, Engineering, and Finance leaders to align analytics initiatives with revenue impact. - Invest in people: Mentor, coach, and elevate a team of high-performing data scientists; foster a culture of technical rigor, curiosity, and applied innovation. - Push the frontier of applied AI in marketing: Evaluate emerging generative and predictive AI approaches for audience segmentation, creative optimization, personalization, and campaign efficiency. You Experience & Education - 8+ years of experience in data science roles with direct impact on marketing, growth, or revenue optimization. - Master’s or Ph.D. in a quantitative field (Statistics, Mathematics, Economics, Computer Science, Physics, Operations Research or related), or equivalent applied experience. Technical Skills - Advanced proficiency in Python (NumPy, pandas, scikit-learn) and SQL (window functions, optimization). (Please note, advance python and SQL proficiency will be tested during the interview process for this position.) - Deep experience with experimentation frameworks: A/B testing, causal inference, uplift modeling, and attribution models. - Proven success in forecasting, optimization, and budget allocation models for marketing and growth functions. - Hands-on with data platforms (Snowflake, Databricks) and BI tools (Looker, Tableau, or equivalent). - Strong data storytelling and executive presentation abilities. Leadership & Collaboration - Exceptional communication skills with the ability to influence executive stakeholders and translate data into actionable business recommendations. - Experience developing senior data scientists and elevating team practices. - Demonstrated ability to define a strategic vision for applied data science in marketing, balancing rapid experimentation with long-term infrastructure investments. Preferred - Familiarity with experimentation and web/mobile analytics platforms (Optimizely, GrowthBook, Google Analytics, Amplitude). - Experience integrating with marketing APIs (Google, Meta, programmatic platforms) for campaign optimization. - Prior exposure to generative AI or LLMs in marketing use cases (e.g., personalization, targeting, creative analysis). - Knowledge of multi-arm and contextual bandit algorithms for adaptive experimentation and continuous marketing optimization. - Familiarity with ML ops practices: version control, model monitoring, scalable ETL frameworks. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $202,000 - $303,000 + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees. We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your professional experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; all such data is retained in accordance with GoFundMe’s Personnel Privacy Notice and applicable legal requirements. If you would like to request an alternative selection process or a reasonable accommodation, please contact accommodationrequests@gofundme.com.

Principal Product Marketing Manager, Nonprofits San Francisco, CA Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. GoFundMe is seeking a strategic, growth-obsessed Principal Product Marketing Manager to lead product marketing for our nonprofit growth initiatives. This role sits at the intersection of consumer and B2B — you'll be shaping how nonprofit organizations discover, adopt, and champion new platform features, while simultaneously influencing how those same features show up for the donors and supporters they rely on. You'll work closely with cross-functional partners across Product, Sales, Account Management, Customer Experience, Comms, Legal, and Data to bring new capabilities to market through structured early access programs, phased rollouts, and enablement built for real organizational adoption. You'll own the feedback loops, the iteration cycles, and the long-term narrative that earns nonprofit trust. This is a highly visible leadership role responsible for shaping our platform narrative, influencing product and business strategy, and elevating how we go to market across product-led and sales-led motions. You will serve as the voice of the market and customer at the leadership table, bringing deep insight, strong conviction, and executive-ready thinking to inform what we build, how we position it, and how we accelerate adoption and expansion. As a senior thought partner to Product, Design, Sales, Customer Success, and Executive Leadership, you will drive alignment across teams and ensure our product strategy translates into clear, differentiated positioning in a competitive nonprofit technology landscape. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 2-3x a week. The Job Go-to-Market Strategy & Execution - Define and own the overarching go-to-market strategy for key areas of the GoFundMe Pro platform, from early product ideation through launch, scale, and optimization. - Partner deeply with Product leadership to influence long-term roadmap prioritization using qualitative and quantitative insights from customers, prospects, market research, and revenue performance data. - Drive strategic alignment across Growth, Demand Gen, Sales, and Customer Success to deliver integrated, high-impact launches supporting both product-led and enterprise sales motions. What you’ll drive: - Own the narrative: Build and steward the differentiated story that ties together various experiments, products and use cases into one coherent promise: we make nonprofits look great to their supporters. Translate that narrative into messaging, positioning, and proof across every surface our nonprofits, supporters, and partners encounter. - Launch the next chapter of nonprofit discovery: Lead GTM for the new program that brings GoFundMe’s supporter base to qualifying nonprofits, from naming and positioning through launch, adoption, and the experiments that scale it. Partner with Product to shape what ships, not just how it’s announced. - Turn customers into champions: The most credible voices in our story are the nonprofits already living it. Build the motion that finds, develops, and stages those voices. - Lead through influence: Partner deeply with Product, Engineering, Nonprofit Partnerships, Account Leads, Brand, Lifecycle, Research, and Comms. Bring data, customer truth, and a clear point of view. Make the whole company smarter about supporters. Cross-Functional Leadership & Executive Alignment - Serve as the connective strategic leader across Product, Sales, Customer Success, Growth, and Marketing ensuring alignment on what we’re building, why it matters, and how success is measured. - Partner with Comms to shape leadership POVs, platform storytelling, Giving Season strategy, and other high-visibility market moments. - Act as the connective tissue between B2B and Consumer launches, ensuring unified value propositions and proof points across Pro and Consumer experiences. - Act as a multiplier for the broader Product Marketing team by setting standards, mentoring peers, and elevating the craft of product marketing across the organization. - Identify and drive high-impact, ambiguous initiatives that unlock new growth opportunities, improve customer outcomes, or strengthen competitive positioning. You - 8-12+ years of B2B Product Marketing experience, ideally in SaaS or hybrid PLG + sales-led environments. - Demonstrated success shaping product strategy and influencing executive stakeholders beyond traditional launch execution. - Experience marketing to nonprofit, mission-driven, or vertical SaaS audiences is a strong plus. - Proven ability to lead complex, cross-functional go-to-market initiatives with measurable business impact. - Exceptional positioning and storytelling skills. You translate complexity into strategic clarity and compelling narratives. - Highly analytical and data-driven, with experience defining success metrics, modeling impact, and influencing roadmap decisions. - Comfortable operating in ambiguity and driving structure, alignment, and forward momentum. - Strong executive presence with experience crafting high-quality strategic documents and presentations. - Experience mentoring or leading other PMMs and raising the bar for the broader team. - Familiarity with tools like ClickUp, Figma, Salesforce, Amplitude, Gong, and competitive intelligence platforms (Crayon/Klue) is a plus. Why you’ll love it here Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering and Gives Back programs. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $190,500 - $285,500. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

Role Description Join us! The GoFundMe team is searching for a Senior Revenue Accountant to help us scale the future in a fast-paced environment that's growing rapidly! This role sits at the heart of GoFundMe's platform, a fast-moving, high-volume, multi-currency payments environment. Our Senior Revenue Accountant reports to the Revenue Accounting Manager and will play a critical role in ensuring the accuracy and efficiency of revenue recognition across millions of transactions, overseeing our monthly close, and scaling our transactional revenue processes. You will partner with cross-functional teams, including Payments, Finance, Tax and Data, to strengthen controls, drive automation, and directly influence how GoFundMe manages its payment processing economics. - Manage the month-end and quarter-end close activities including preparation of high-volume transactional revenue journal entries, balance sheet reconciliations and flux analyses. - Lead the design, scaling, and continued automation of transactional revenue accounting, including revenue recognition, accounts receivable, and contra-revenue across GoFundMe’s global payments infrastructure. - Assist with monthly and quarterly revenue financial reporting packages by preparing supporting schedules tied to transactional activity. - Prepare and analyze payment processor interchange pricing models and present findings and recommendations related to cost savings. - Monitor and reconcile high-volume, multi-currency payment flows across multiple payment processors, identifying anomalies and ensuring accuracy of transaction-level revenue data. - Support cross-functional teams (Payments, Finance, Tax, Data, etc) in the development of standard operating procedures as they impact the revenue process and top line results and ensure that all revenue impacting activities are identified and assessed for revenue recognition implications. - Assist with the global and stat audits by preparing supporting audit workpapers and schedules. - Assist with new system implementations and integrations by preparing use cases and user testing, with a focus on payment and transaction processing systems. - Assist in the development and implementation of controls over transactional-level data used for revenue reporting. - Track and review revenue related contracts to ensure revenue implications are documented and in compliance with the company’s revenue policy. - Assist in ad-hoc analyses and projects across various teams. Qualifications - 3–4 years of experience in public accounting (Big 4 or mid-tier); combination of public accounting experience plus 1 year of industry experience at a fintech or payments company preferred. - B.A. or B.S. in Accounting - CPA or equivalent is preferred. - Breadth of experience in US GAAP and ASC 606 revenue recognition guidance. - Basic experience researching, documenting, and communicating technical accounting matters. - Expert Excel knowledge is required (record sets >1M rows). - Experience working with databases and SQL across standard commercial databases or ability to learn, is required. - Experience with Looker or similar BI tools is a strong plus. - Excellent problem-solving skills and experience analyzing high volume, multi-currency transactions in a global business environment. - Ability to work meticulously and maintain a high level of accuracy. - Strong interpersonal and team building skills - ability to work with a diverse team and impart change across functional and business boundaries. - Enjoy a fast-paced ever-changing environment where contributions make an immediate difference. Benefits - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program.

Title: Analyst II, CDD Location: Sydney Australia Job Description: Want to help us help others? We're hiring! GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes-for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a skilled and passionate Analyst II to join our global Trust & Safety team. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online. Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe's efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Customer Due Diligence (CDD) team, you will be responsible for conducting high-quality due diligence reviews to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries. This includes verifying identities and Know Your Customer/Business (KYC/B) information, reviewing fundraisers for indicators of fraud or financial crime, and applying established risk criteria to identify and escalate high-risk cases. You will play a critical role in enforcing compliance while maintaining a safe and trusted platform for our community. The Job - Apply established risk-based methodologies to review identity verification results and supporting documentation to confirm customer identity and authenticity of fundraisers and beneficiaries. - Conduct CDD and KYC reviews in accordance with internal policies and applicable regulatory requirements, supporting more complex reviews and escalations when appropriate. - Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs), adverse media, or other risk indicators requiring further review - Review fundraiser, account, and transactional attributes for indicators of fraud, abuse, or financial crime using established risk signals, and escalate concerns according to defined procedures. - Conduct onboarding due diligence on organizations, including verification of entity information, ownership details, and supporting documentation where required. - Document findings clearly and accurately in internal case management systems to support escalation decisions, audit readiness, and downstream investigations. - Collaborate with cross-functional teams, including Payments Risk, Content Risk, Legal, Customer Care, and Compliance, to resolve due diligence inquiries - Respond to customer inquiries via email and phone related to identity verification and due diligence requirements, balancing risk mitigation with a positive user experience. - Use familiarity with common fraud and financial crime risks observed on the platform to support effective identification and escalation of higher-risk cases. - Support the team during crisis situations by setting up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed. - Stay informed on emerging financial crime trends relevant to social fundraising platforms. - Provide technical guidance and quality feedback to analysts, supporting investigative consistency and adherence to team standards. - Contribute to process improvements, system enhancements, and operational initiatives that strengthen the effectiveness and scalability of the CDD program. This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies. You - Bachelor's degree or equivalent experience preferred. - 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors. - Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem. - Empathetic and customer-focused, with the ability to balance risk mitigation and positive user experience. - Passionate about understanding of evolving requirements, industry guidance,with a proactive approach to staying current. - Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team's operational performance. - Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes. - Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment. - An ambitious self-starter with strong ownership and accountability. - Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately. - Fast learner who takes initiative and follows through on tasks without sacrificing quality. - Excellent organizational skills, with the ability to manage competing priorities effectively. - Communicate clearly and concisely both orally and in writing, with C1 English proficiency. - Inquisitive and solution-oriented, with strong analytical and critical thinking skills. - Exemplify company core values and embody team culture. - Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations. Why you'll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '25 annual report.

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a highly experienced and business-minded Director, Payments Legal to serve as the company’s primary subject matter expert on payments and fintech legal matters. This role will lead legal support for our global payments ecosystem and partner closely with Product, Engineering, Risk, Finance, and Partnerships to design, build, and scale compliant payment solutions across the globe. This is a high-impact, high-visibility role for a lawyer who thrives in a fast-paced environment, operates with a high degree of autonomy, and is comfortable owning complex, cross-border payments and regulatory challenges end-to-end. The Job - Serving as the lead legal advisor and strategic partner to our Payments, Engineering, Risk, and Product teams, influencing product development, new payment methods, and global expansion while enabling compliant innovation. - Advising on U.S. and global regulatory frameworks, including money transmission, AML/BSA, sanctions, card network rules, PSD2/e-money regimes, and other international requirements, offering clear guidance to support product and business objectives. - Partnering deeply with Product and Engineering to provide practical, forward-looking guidance throughout the product lifecycle—from ideation through launch and iteration - Serve as the Company’s subject matter expert on financial service regulations including payments, money transmission, stored value cards, fraud prevention and KYC/KYB. - Drafting and reviewing consumer-facing disclosures and terms of service for any payments products or offerings to ensure compliance with all applicable laws and regulations. - Structuring, drafting, and negotiating complex, strategic agreements with payment processors, financial institutions, card networks, and other fintech partners - Reviewing payments related marketing materials and external communications to ensure compliance with relevant laws and regulations. - Translating regulatory complexity into clear, actionable guidance for cross-functional stakeholders - Building scalable legal frameworks and processes to support and ensure compliance for a growing global payments platform You - Have 10+ years of legal experience, with significant focus on payments, fintech, and other financial services matters - Bring strong expertise in U.S. federal and state payments regulations and meaningful experience with international regimes in Canada, Australia, EU, UK and LATAM - Have significant prior experience counseling on payments and financial services products through the entire product lifecycle working closely with engineering, product, payment, design and marketing teams . - Have negotiated complex commercial agreements with financial institutions and fintech partners - Have built scalable and effective processes for legal review and launch of new payment features and products - Have supported global payments products and international expansion efforts for an online marketplace platform - Are a self-starter who thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact - Are a pragmatic, product-oriented lawyer who can balance regulatory risk with user and business needs - Excel at educating and influencing cross-functional stakeholders Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $221,500 - $333,000 + bonus + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join Us! The GoFundMe Pro team is searching for our next Senior Corporate Communications Manager to lead executive communications and strategic storytelling in support of our nonprofit business, including our B2B software, GoFundMe Pro. This individual will play a key role in elevating the company’s voice across the nonprofit and social impact sectors The Senior Corporate Communications Manager will serve as a strategic communications partner to senior leadership, particularly our Chief Customer Growth Officer, helping shape executive thought leadership, drive product and industry storytelling, and manage media opportunities that reinforce GoFundMe’s leadership in the nonprofit sector. This role requires strong executive presence, exceptional writing and editing skills, a passion for the nonprofit sector, and the ability to drive cross-functional communications initiatives in a fast-paced environment. The ideal candidate brings a mix of corporate communications, executive communications, media relations, and B2B storytelling experience, with a deep understanding of the nonprofit, philanthropy, or social impact landscape. The Job Executive Communications & Thought Leadership - Serve as a strategic communications partner to senior leadership, supporting executive visibility and thought leadership within the nonprofit and fundraising technology sectors. - Draft and edit executive content including op-eds, keynote remarks, LinkedIn posts, and other written communications. - Partner with the social media team on executive social media presence, ensuring consistent messaging and alignment with company priorities. - Prepare executives for speaking engagements by writing remarks, developing presentation materials, and shaping key messages. - Identify and secure media opportunities such as podcast appearances and press interviews, and support executive preparation and staffing. Media Relations & Storytelling - Identify compelling stories that highlight GoFundMe’s role in nonprofit impact, innovation in fundraising, and community-driven outcomes. - Pitch stories to national, sector, and trade media covering nonprofits, philanthropy, fundraising technology, and social impact. - Lead outreach to nonprofit and industry publications and podcasts to increase visibility for GoFundMe Pro,its customers, and the nonprofit sector overall. Product & Corporate Communications - Support communications for GoFundMe Pro product launches and key announcements, including messaging development and media outreach. - Develop content that reinforces GoFundMe Pro’s leadership in nonprofit fundraising and donor engagement. - Serve as communications lead for GoFundMe Pro-related reports and data-backed insights, editing drafts and providing strategic feedback to ensure clarity, accuracy, and impact. Crisis Communications & Incident Response - Support incident response and crisis communications, helping develop messaging and coordinating communications during sensitive situations. - Partner with legal, product, and leadership teams to ensure clear and consistent communications during high-stakes moments. Cross-Functional Leadership - Collaborate closely with teams across product, marketing, partnerships, and leadership to advance communications priorities tied to GoFundMe Pro and the nonprofit business as a whole. - Manage complex communications initiatives and timelines, ensuring projects move forward efficiently. - Provide senior-level guidance on messaging, narrative development, and strategic communications opportunities. You - 8+ years of experience in corporate communications, public relations, or strategic communications. - Experience supporting executive thought leadership, including writing op-eds, keynote remarks, and executive social media. - Strong media relations experience with a track record of securing press and podcast interviews and speaking opportunities. - Experience supporting crisis communications or incident response. - Exceptional writing, editing, and storytelling skills with the ability to translate complex topics into compelling narratives. - Experience working cross-functionally with product, marketing, and leadership teams. - Ability to manage multiple priorities and operate effectively in a fast-paced environment. - Deep familiarity with, and passion for, the nonprofit, philanthropy, fundraising, or social impact sectors, with an understanding of the media landscape covering these areas. - Experience supporting B2B or enterprise-focused products, ideally within technology, SaaS, or platform companies. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $145,000 - $218,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for our next Privacy Program Manager to ensure compliance with privacy regulations, mitigate risks, and champion privacy-first practices across the organization. In this role, you’ll have the opportunity to tackle complex challenges, shape innovative solutions, and make a meaningful impact on how we protect our community and their data. The Job - Contribute to the privacy impact assessment process to ensure new or modified business initiatives align with GoFundMe’s values, privacy program and privacy-by-design principles. - Maintain Records of Processing Activity and coordinate with internal partners on data governance initiatives. - Coordinate Data Subject Requests and other privacy-operational activities. - Implement and enhance compliance controls, policies, procedures, and programs to guide functional areas in adhering to regulatory requirements. - Collaborate with senior analysts to document potential risk issues and recommend improvements or internal controls. - Support the administration of compliance training programs and deliver formal training for internal teams and external customers. - Provide day-to-day support to sales and customer support teams by addressing privacy and compliance questions and customer-facing support requests. - Build internal privacy knowledge through documented policies and procedures, FAQs, educational articles and other educational materials. - Support audit and compliance assurance projects. You - Bachelor’s Degree and 3-5 years of relevant experience - Working knowledge of international privacy and data protection laws and regulations, notably the EU/UK GDPR and ePrivacy Directive/PECR, PIPEDA, CCPA and other US State consumer privacy laws. - Strong understanding of privacy-compliance concepts in assigned product and business operational areas. - Demonstrated ability to track and apply new and evolving global privacy laws and requirements. - Experience with a privacy management platforms (e.g., DataGrail, Transcend, OneTrust, TrustArc etc) - Strong oral and written communication skills. - Strong analytical skills and attention to detail. - Advanced project management and organizational skills. - Proven ability to solve complex problems creatively and effectively. Preferred - CIPP/US, CIPM or similar privacy professional certification desired. - Experience with data mapping/ROPAs and privacy impact assessments. - Familiarity with privacy-first product design principles. - Background in training or educating teams on compliance topics. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $111,000 - $166,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. *FOR ALL US-REMOTE ROLES: Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a Revenue Accounting Manager to help us scale the future in a fast-paced environment that's growing rapidly! We are seeking a highly technical and strategic Revenue Accounting Manager to lead and scale our end-to-end revenue accounting function. This role will oversee both transactional and SaaS revenue streams, maintain and apply ASC 606 policy and interpretation, lead revenue audit engagement, and partner cross-functionally to support scalable revenue system design across billing, revenue and ERP systems. You will operate at the intersection of accounting, systems, and product strategy, translating complex revenue guidance into automated, controlled, and scalable processes that support a high-growth, multi-currency and product environment. This role is responsible for strengthening revenue infrastructure, maintaining audit readiness, and supporting the continued development of the revenue accounting function. The Job - Oversee accounting and reporting for both transactional and SaaS revenue streams, ensuring accurate, scalable, and GAAP-compliant revenue recognition across complex arrangements. - Lead month-end and quarter-end revenue close activities, including review of journal entries, balance sheet reconciliations, deferred revenue rollforwards, and flux analyses. - Serve as the primary point of contact for revenue-related audit activities, preparing technical memos and supporting documentation to ensure audit readiness and SOX compliance. - Provide oversight and guidance to ensure ASC 606 policy is accurately implemented within revenue systems in partnership with the Product, Engineering, Sales Operations and Business Systems teams. - Support scalable revenue system design across Zuora Billing, RevPro, Payment Service Providers, and NetSuite, ensuring revenue logic is appropriately reflected in system configuration and data flows. - Drive continuous improvement of revenue processes, controls, automation, and reporting. - Manage and develop members of the revenue accounting team, providing guidance on complex transactions and technical accounting matters. - Support ad hoc analyses and strategic initiatives with data-driven insights that enhance financial decision-making and operational integrity. This role plays a key part in developing and enhancing the company’s revenue infrastructure to support a growing and evolving business. You - 8+ years of progressive accounting experience, including public accounting and industry experience with a focus on revenue recognition and systems. - Strong experience with SaaS revenue models, including subscription and usage-based arrangements, and application of ASC 606. - 2+ years of experience managing or mentoring accounting team members. - Strong experience with Zuora Billing and/or Zuora RevPro, including oversight of product configuration, billing workflows, revenue rules, and integrations supporting ASC 606–compliant revenue recognition. - Deep understanding of US GAAP, particularly ASC 606, with the ability to interpret technical guidance and ensure consistent application across revenue streams. - Demonstrated ownership of revenue close processes and revenue-related audit activities, including preparation and review of reconciliations, technical memos, and supporting documentation. - Experience operating in a SOX-compliant environment and maintaining effective internal controls over revenue. - Familiarity with ERP systems and system integrations between product platforms, billing systems, and financial reporting tools. - Strong cross-functional communication and project management skills, with the ability to partner effectively across Accounting, Product, Engineering, Sales, and Legal. - CPA or equivalent required. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $115,000 - $172,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. *FOR ALL US-REMOTE ROLES: Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey #LI-REMOTE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us! The GoFundMe Pro Customer Care Team is looking for an enthusiastic Care Representative to help answer customer questions about the GoFundMe Pro platform. You’ll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance, and spirited encouragement. You’ll also serve as the voice of GoFundMe’s brand, building rewarding relationships that keep customers engaged and enthusiastic. - Use strong customer empathy to inspire nonprofits and build long-lasting relationships. - Answer questions from a wide range of nonprofits about GoFundMe Pro's products and services, including “How do I?” questions, technical troubleshooting, and account-related inquiries. - Solve complex customer problems FAST by collaborating across GoFundMe Pro teams. - Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise. - Work as part of a team to deliver shared goals while also thriving autonomously. - Improve processes, systems, and customer interactions through aggressive innovation. - Serve as the voice of our customers by passing along critical insights to our product team. Qualifications - Exceptional oral and written communication. - Must communicate effectively across phone, email, chat, and social channels. - World-class organizational skills. - Strong emotional intelligence. - Extremely process-oriented. - You do your best work as part of a team. - Mission-driven mindset. - Dream BIG and execute smart. - Proactively uncover opportunities. - Customer service experience. Requirements - Experience working with nonprofits. - CRM experience. - Basic HTML/CSS knowledge. - Understanding of Remote Work tools. - Preference for candidates located in the Chicago, IL or San Diego, CA areas. Benefits - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program.