GoFundMe

Title: Analyst II, CDD Location: Sydney Australia Job Description: Want to help us help others? We're hiring! GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes-for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a skilled and passionate Analyst II to join our global Trust & Safety team. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online. Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe's efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Customer Due Diligence (CDD) team, you will be responsible for conducting high-quality due diligence reviews to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries. This includes verifying identities and Know Your Customer/Business (KYC/B) information, reviewing fundraisers for indicators of fraud or financial crime, and applying established risk criteria to identify and escalate high-risk cases. You will play a critical role in enforcing compliance while maintaining a safe and trusted platform for our community. The Job - Apply established risk-based methodologies to review identity verification results and supporting documentation to confirm customer identity and authenticity of fundraisers and beneficiaries. - Conduct CDD and KYC reviews in accordance with internal policies and applicable regulatory requirements, supporting more complex reviews and escalations when appropriate. - Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs), adverse media, or other risk indicators requiring further review - Review fundraiser, account, and transactional attributes for indicators of fraud, abuse, or financial crime using established risk signals, and escalate concerns according to defined procedures. - Conduct onboarding due diligence on organizations, including verification of entity information, ownership details, and supporting documentation where required. - Document findings clearly and accurately in internal case management systems to support escalation decisions, audit readiness, and downstream investigations. - Collaborate with cross-functional teams, including Payments Risk, Content Risk, Legal, Customer Care, and Compliance, to resolve due diligence inquiries - Respond to customer inquiries via email and phone related to identity verification and due diligence requirements, balancing risk mitigation with a positive user experience. - Use familiarity with common fraud and financial crime risks observed on the platform to support effective identification and escalation of higher-risk cases. - Support the team during crisis situations by setting up crisis monitoring protocols and proactively assisting affected customers and other stakeholders as needed. - Stay informed on emerging financial crime trends relevant to social fundraising platforms. - Provide technical guidance and quality feedback to analysts, supporting investigative consistency and adherence to team standards. - Contribute to process improvements, system enhancements, and operational initiatives that strengthen the effectiveness and scalability of the CDD program. This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies. You - Bachelor's degree or equivalent experience preferred. - 2-5 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors. - Knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem. - Empathetic and customer-focused, with the ability to balance risk mitigation and positive user experience. - Passionate about understanding of evolving requirements, industry guidance,with a proactive approach to staying current. - Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team's operational performance. - Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes. - Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment. - An ambitious self-starter with strong ownership and accountability. - Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately. - Fast learner who takes initiative and follows through on tasks without sacrificing quality. - Excellent organizational skills, with the ability to manage competing priorities effectively. - Communicate clearly and concisely both orally and in writing, with C1 English proficiency. - Inquisitive and solution-oriented, with strong analytical and critical thinking skills. - Exemplify company core values and embody team culture. - Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations. Why you'll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '25 annual report.

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a highly experienced and business-minded Director, Payments Legal to serve as the company’s primary subject matter expert on payments and fintech legal matters. This role will lead legal support for our global payments ecosystem and partner closely with Product, Engineering, Risk, Finance, and Partnerships to design, build, and scale compliant payment solutions across the globe. This is a high-impact, high-visibility role for a lawyer who thrives in a fast-paced environment, operates with a high degree of autonomy, and is comfortable owning complex, cross-border payments and regulatory challenges end-to-end. The Job - Serving as the lead legal advisor and strategic partner to our Payments, Engineering, Risk, and Product teams, influencing product development, new payment methods, and global expansion while enabling compliant innovation. - Advising on U.S. and global regulatory frameworks, including money transmission, AML/BSA, sanctions, card network rules, PSD2/e-money regimes, and other international requirements, offering clear guidance to support product and business objectives. - Partnering deeply with Product and Engineering to provide practical, forward-looking guidance throughout the product lifecycle—from ideation through launch and iteration - Serve as the Company’s subject matter expert on financial service regulations including payments, money transmission, stored value cards, fraud prevention and KYC/KYB. - Drafting and reviewing consumer-facing disclosures and terms of service for any payments products or offerings to ensure compliance with all applicable laws and regulations. - Structuring, drafting, and negotiating complex, strategic agreements with payment processors, financial institutions, card networks, and other fintech partners - Reviewing payments related marketing materials and external communications to ensure compliance with relevant laws and regulations. - Translating regulatory complexity into clear, actionable guidance for cross-functional stakeholders - Building scalable legal frameworks and processes to support and ensure compliance for a growing global payments platform You - Have 10+ years of legal experience, with significant focus on payments, fintech, and other financial services matters - Bring strong expertise in U.S. federal and state payments regulations and meaningful experience with international regimes in Canada, Australia, EU, UK and LATAM - Have significant prior experience counseling on payments and financial services products through the entire product lifecycle working closely with engineering, product, payment, design and marketing teams . - Have negotiated complex commercial agreements with financial institutions and fintech partners - Have built scalable and effective processes for legal review and launch of new payment features and products - Have supported global payments products and international expansion efforts for an online marketplace platform - Are a self-starter who thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact - Are a pragmatic, product-oriented lawyer who can balance regulatory risk with user and business needs - Excel at educating and influencing cross-functional stakeholders Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $221,500 - $333,000 + bonus + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom.

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join Us! The GoFundMe Pro team is searching for our next Senior Corporate Communications Manager to lead executive communications and strategic storytelling in support of our nonprofit business, including our B2B software, GoFundMe Pro. This individual will play a key role in elevating the company’s voice across the nonprofit and social impact sectors The Senior Corporate Communications Manager will serve as a strategic communications partner to senior leadership, particularly our Chief Customer Growth Officer, helping shape executive thought leadership, drive product and industry storytelling, and manage media opportunities that reinforce GoFundMe’s leadership in the nonprofit sector. This role requires strong executive presence, exceptional writing and editing skills, a passion for the nonprofit sector, and the ability to drive cross-functional communications initiatives in a fast-paced environment. The ideal candidate brings a mix of corporate communications, executive communications, media relations, and B2B storytelling experience, with a deep understanding of the nonprofit, philanthropy, or social impact landscape. The Job Executive Communications & Thought Leadership - Serve as a strategic communications partner to senior leadership, supporting executive visibility and thought leadership within the nonprofit and fundraising technology sectors. - Draft and edit executive content including op-eds, keynote remarks, LinkedIn posts, and other written communications. - Partner with the social media team on executive social media presence, ensuring consistent messaging and alignment with company priorities. - Prepare executives for speaking engagements by writing remarks, developing presentation materials, and shaping key messages. - Identify and secure media opportunities such as podcast appearances and press interviews, and support executive preparation and staffing. Media Relations & Storytelling - Identify compelling stories that highlight GoFundMe’s role in nonprofit impact, innovation in fundraising, and community-driven outcomes. - Pitch stories to national, sector, and trade media covering nonprofits, philanthropy, fundraising technology, and social impact. - Lead outreach to nonprofit and industry publications and podcasts to increase visibility for GoFundMe Pro,its customers, and the nonprofit sector overall. Product & Corporate Communications - Support communications for GoFundMe Pro product launches and key announcements, including messaging development and media outreach. - Develop content that reinforces GoFundMe Pro’s leadership in nonprofit fundraising and donor engagement. - Serve as communications lead for GoFundMe Pro-related reports and data-backed insights, editing drafts and providing strategic feedback to ensure clarity, accuracy, and impact. Crisis Communications & Incident Response - Support incident response and crisis communications, helping develop messaging and coordinating communications during sensitive situations. - Partner with legal, product, and leadership teams to ensure clear and consistent communications during high-stakes moments. Cross-Functional Leadership - Collaborate closely with teams across product, marketing, partnerships, and leadership to advance communications priorities tied to GoFundMe Pro and the nonprofit business as a whole. - Manage complex communications initiatives and timelines, ensuring projects move forward efficiently. - Provide senior-level guidance on messaging, narrative development, and strategic communications opportunities. You - 8+ years of experience in corporate communications, public relations, or strategic communications. - Experience supporting executive thought leadership, including writing op-eds, keynote remarks, and executive social media. - Strong media relations experience with a track record of securing press and podcast interviews and speaking opportunities. - Experience supporting crisis communications or incident response. - Exceptional writing, editing, and storytelling skills with the ability to translate complex topics into compelling narratives. - Experience working cross-functionally with product, marketing, and leadership teams. - Ability to manage multiple priorities and operate effectively in a fast-paced environment. - Deep familiarity with, and passion for, the nonprofit, philanthropy, fundraising, or social impact sectors, with an understanding of the media landscape covering these areas. - Experience supporting B2B or enterprise-focused products, ideally within technology, SaaS, or platform companies. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $145,000 - $218,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for our next Privacy Program Manager to ensure compliance with privacy regulations, mitigate risks, and champion privacy-first practices across the organization. In this role, you’ll have the opportunity to tackle complex challenges, shape innovative solutions, and make a meaningful impact on how we protect our community and their data. The Job - Contribute to the privacy impact assessment process to ensure new or modified business initiatives align with GoFundMe’s values, privacy program and privacy-by-design principles. - Maintain Records of Processing Activity and coordinate with internal partners on data governance initiatives. - Coordinate Data Subject Requests and other privacy-operational activities. - Implement and enhance compliance controls, policies, procedures, and programs to guide functional areas in adhering to regulatory requirements. - Collaborate with senior analysts to document potential risk issues and recommend improvements or internal controls. - Support the administration of compliance training programs and deliver formal training for internal teams and external customers. - Provide day-to-day support to sales and customer support teams by addressing privacy and compliance questions and customer-facing support requests. - Build internal privacy knowledge through documented policies and procedures, FAQs, educational articles and other educational materials. - Support audit and compliance assurance projects. You - Bachelor’s Degree and 3-5 years of relevant experience - Working knowledge of international privacy and data protection laws and regulations, notably the EU/UK GDPR and ePrivacy Directive/PECR, PIPEDA, CCPA and other US State consumer privacy laws. - Strong understanding of privacy-compliance concepts in assigned product and business operational areas. - Demonstrated ability to track and apply new and evolving global privacy laws and requirements. - Experience with a privacy management platforms (e.g., DataGrail, Transcend, OneTrust, TrustArc etc) - Strong oral and written communication skills. - Strong analytical skills and attention to detail. - Advanced project management and organizational skills. - Proven ability to solve complex problems creatively and effectively. Preferred - CIPP/US, CIPM or similar privacy professional certification desired. - Experience with data mapping/ROPAs and privacy impact assessments. - Familiarity with privacy-first product design principles. - Background in training or educating teams on compliance topics. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $111,000 - $166,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. *FOR ALL US-REMOTE ROLES: Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a Revenue Accounting Manager to help us scale the future in a fast-paced environment that's growing rapidly! We are seeking a highly technical and strategic Revenue Accounting Manager to lead and scale our end-to-end revenue accounting function. This role will oversee both transactional and SaaS revenue streams, maintain and apply ASC 606 policy and interpretation, lead revenue audit engagement, and partner cross-functionally to support scalable revenue system design across billing, revenue and ERP systems. You will operate at the intersection of accounting, systems, and product strategy, translating complex revenue guidance into automated, controlled, and scalable processes that support a high-growth, multi-currency and product environment. This role is responsible for strengthening revenue infrastructure, maintaining audit readiness, and supporting the continued development of the revenue accounting function. The Job - Oversee accounting and reporting for both transactional and SaaS revenue streams, ensuring accurate, scalable, and GAAP-compliant revenue recognition across complex arrangements. - Lead month-end and quarter-end revenue close activities, including review of journal entries, balance sheet reconciliations, deferred revenue rollforwards, and flux analyses. - Serve as the primary point of contact for revenue-related audit activities, preparing technical memos and supporting documentation to ensure audit readiness and SOX compliance. - Provide oversight and guidance to ensure ASC 606 policy is accurately implemented within revenue systems in partnership with the Product, Engineering, Sales Operations and Business Systems teams. - Support scalable revenue system design across Zuora Billing, RevPro, Payment Service Providers, and NetSuite, ensuring revenue logic is appropriately reflected in system configuration and data flows. - Drive continuous improvement of revenue processes, controls, automation, and reporting. - Manage and develop members of the revenue accounting team, providing guidance on complex transactions and technical accounting matters. - Support ad hoc analyses and strategic initiatives with data-driven insights that enhance financial decision-making and operational integrity. This role plays a key part in developing and enhancing the company’s revenue infrastructure to support a growing and evolving business. You - 8+ years of progressive accounting experience, including public accounting and industry experience with a focus on revenue recognition and systems. - Strong experience with SaaS revenue models, including subscription and usage-based arrangements, and application of ASC 606. - 2+ years of experience managing or mentoring accounting team members. - Strong experience with Zuora Billing and/or Zuora RevPro, including oversight of product configuration, billing workflows, revenue rules, and integrations supporting ASC 606–compliant revenue recognition. - Deep understanding of US GAAP, particularly ASC 606, with the ability to interpret technical guidance and ensure consistent application across revenue streams. - Demonstrated ownership of revenue close processes and revenue-related audit activities, including preparation and review of reconciliations, technical memos, and supporting documentation. - Experience operating in a SOX-compliant environment and maintaining effective internal controls over revenue. - Familiarity with ERP systems and system integrations between product platforms, billing systems, and financial reporting tools. - Strong cross-functional communication and project management skills, with the ability to partner effectively across Accounting, Product, Engineering, Sales, and Legal. - CPA or equivalent required. Why you’ll love it here - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $115,000 - $172,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. *FOR ALL US-REMOTE ROLES: Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound May 1, 2025. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey #LI-REMOTE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us! The GoFundMe Pro Customer Care Team is looking for an enthusiastic Care Representative to help answer customer questions about the GoFundMe Pro platform. You’ll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance, and spirited encouragement. You’ll also serve as the voice of GoFundMe’s brand, building rewarding relationships that keep customers engaged and enthusiastic. - Use strong customer empathy to inspire nonprofits and build long-lasting relationships. - Answer questions from a wide range of nonprofits about GoFundMe Pro's products and services, including “How do I?” questions, technical troubleshooting, and account-related inquiries. - Solve complex customer problems FAST by collaborating across GoFundMe Pro teams. - Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise. - Work as part of a team to deliver shared goals while also thriving autonomously. - Improve processes, systems, and customer interactions through aggressive innovation. - Serve as the voice of our customers by passing along critical insights to our product team. Qualifications - Exceptional oral and written communication. - Must communicate effectively across phone, email, chat, and social channels. - World-class organizational skills. - Strong emotional intelligence. - Extremely process-oriented. - You do your best work as part of a team. - Mission-driven mindset. - Dream BIG and execute smart. - Proactively uncover opportunities. - Customer service experience. Requirements - Experience working with nonprofits. - CRM experience. - Basic HTML/CSS knowledge. - Understanding of Remote Work tools. - Preference for candidates located in the Chicago, IL or San Diego, CA areas. Benefits - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a user engagement champion who bridges strategy and execution, working across Product, Data, and Marketing to build cross-channel lifecycle programs that drive user engagement, reactivation, and sustainable growth. - Support day-to-day CRM operations, including one-off sends and multi-step automated journeys across email, SMS, and in-app. - Own assigned CRM strategic initiatives to drive key performance metrics (retention/MAU, CVR, etc.) across various business verticals. - Orchestrate cohesive cross-channel experiences, ensuring message timing, sequencing, and frequency are user-centric. - Coordinate with agency partners to ensure delivery of on-time, quality communications at scale. - Champion rapid experimentation (A/B and multivariate testing), and integrate behavioral triggers, dynamic content, and advanced segmentation to optimize performance. - Identify high-value opportunities to improve user retention, reactivation, and LTV across the customer lifecycle. - Verify CRM campaigns adhere to best practices around tagging, deliverability, and privacy compliance (GDPR, CCPA, etc.). - Adhere to proper documentation and Quality Assurance processes for every message launched. - Prepare and present campaign/program performance reports, CRM strategy presentations, and other project documentation to stakeholders, cross-functional teams, and marketing leadership. - Collaborate with Product Marketing, Product, Data, and Brand to support feature launches and ongoing engagement efforts. - Partner with engineering to maintain/improve the effectiveness of our CRM platform (Braze). Qualifications - 5+ years of hands-on experience building CRM or lifecycle marketing programs at a high-growth B2C company. - Extensive hands-on experience with modern CRM platforms (ideally Braze) and adjacent tooling (e.g. push/SMS platforms, CDPs, Amplitude, Optimizely). - Strong data fluency — able to evaluate campaign performance, run cohort analysis, and translate insights into practical action. - Track record of designing and scaling personalized customer journeys that drive measurable business outcomes. - Strategic mindset with a bias toward experimentation and continuous improvement. - Excellent communication and stakeholder management skills; comfortable working in cross-functional, matrixed teams. - Familiarity with deliverability best practices, regulatory standards (e.g. CAN-SPAM, GDPR, CCPA), and CRM compliance frameworks. - Experience managing content across international markets, with sensitivity to regional behaviors. - Bonus: experience leveraging AI tools to power marketing automation performance and efficiency. Benefits - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program.

The GoFundMe Pro team is searching for our next Strategic Account Manager (SAM) to lead strategic, executive-level partnerships with our most impactful nonprofit clients. The SAM is responsible for driving long-term retention, revenue growth, and value realization across a portfolio of high-impact Enterprise organizations. Serve as the primary executive-facing for Enterprise organizations Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment Identify whitespace, expansion, and cross-sell opportunities Translate customer goals into fundraising, usage and product adoption strategies Anticipate strategic risks and competitive threats; develop and execute mitigation plans Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally Represent the voice of strategic customers internally and influence roadmap direction Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join us! The GoFundMe Pro team is seeking a dynamic and high-performing Enterprise Account Executive with a proven track record in selling technology products and/or services to large commercial, public sector, and/or nonprofit organizations. - Methodically qualify, build, and manage an accurate sales pipeline; maintain a high volume of “smart” activity. - Build and maintain an accurate pipeline to include monthly, quarterly, and annual forecasts presentations to senior management. - Work hand-in-hand with our consulting partnerships to uncover new opportunities and foster ongoing relationships within the industry. - Skillfully deliver web-based and in-person presentations, leveraging strong product knowledge and sales best practices. - Be comfortable selling to VP & C-Suite executives, navigating through multiple decision makers in complex organizations to create compelling events and secure buy-in. - Work closely with a team of Sales Development Reps to provide strategic direction and feedback. - Develop strong relationships within the market while actively marketing and promoting GoFundMe Pro’s brand and products through adept public relations. - Consistently overachieve your quarterly and annual sales quota and be well-compensated for doing so. - Prospect, follow up on leads, influence, and respond to RFPs. Qualifications - 5+ years experience in positioning and selling large, complex software solutions. - Knowledge and experience working within a solution-selling or consultative selling methodology. - Strong business and technical acumen. - Experience acquiring new business. - Strong track record of achievement selling cloud solutions. - Technically savvy and skilled in using a CRM (preferably Salesforce) and other sales software tools. - Entrepreneurial drive and work ethic. - Must be eligible to work in the United States. Preferred - Bachelor’s Degree. - Salesforce CRM knowledge. - Experience working in or selling into the non-profit sector. - Experience working with cross-functional teams to push deals over the finish line (ex: channel/partnerships, solutions engineers, deal desk, product marketing). Benefits - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. - Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. - Community Engagement: Make a difference through our volunteering program.