Gilytics AG logo
Gilytics AG

3D platform for asset management of linear and energy infrastructure

Customer Success Manager – Infrastructure, Geospatial Technology

GISGISFull TimeRemoteSeniorTeam 11-50Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor DegreeFrenchEnglish

Job Description

Customer Success Manager – Infrastructure, Geospatial Technology

Gilytics AG

• Lead onboarding and roll‑outs for new customers, ensuring a smooth implementation. • Deliver training and product updates to drive adoption and usage. • Run workshops on use cases and best practices with customers and our technical team. • Build strong relationships with key stakeholders and act as their strategic partner. • Gather customer needs and collaborate with Product to resolve issues and influence the roadmap. • Monitor customer health, identify risks and upsell opportunities, and support renewals. • Help improve customer support processes and define key customer success metrics. • Collaborate with Sales and Marketing by providing product and customer insight. • Travel occasionally to meet customers and teammates (including visits to our Valencia office). • Contribute to AI strategy, adoption and initiatives.

Job Requirements

  • Post‑secondary education in a technical or business field related to energy, infrastructure, GIS, or software, or an equivalent combination of education and experience.
  • Experience in B2B customer success, account management, or product management, ideally in SaaS, GIS, utilities, or energy.
  • Proven track record managing enterprise or international customers, driving adoption and retention.
  • Strong analytical and problem‑solving skills; confident working with data and usage metrics.
  • Excellent communication and stakeholder management skills with technical and non‑technical audiences.
  • Ability to manage multiple projects, prioritize, and work independently in a fast‑paced environment.
  • Willing to adopt and propose AI-based strategies and approaches.
  • French and English at professional working proficiency; additional languages (e.g., Spanish or Portuguese) are an asset.

Benefits

  • Direct impact on the global energy transition with innovative technology.
  • A fast‑paced, international startup environment with growth opportunities.
  • Flexible work options: remote within Canada or hybrid, plus flexible hours.
  • A supportive, friendly culture with a high level of autonomy and influence.
  • Corporate laptop and smartphone.

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