• Own the end-to-end customer lifecycle for a portfolio of enterprise accounts, including onboarding, adoption, value realization, renewal, and expansion • Build and maintain strong, executive-level relationships with key stakeholders, acting as a strategic partner and trusted advisor • Develop and execute account strategies that align customer goals with business outcomes and measurable ROI • Lead onboarding and implementation processes in collaboration with cross-functional teams, ensuring smooth and timely deployments • Drive product adoption and usage through data-driven insights, success plans, and proactive engagement • Conduct regular business reviews (QBRs/EBRs) with senior stakeholders, presenting value, insights, and growth opportunities • Identify and mitigate risks to customer satisfaction and retention, proactively addressing challenges before escalation • Partner closely with Sales, Product, and Engineering to advocate for customer needs and influence product direction • Identify and drive upsell and cross-sell opportunities, contributing directly to revenue growth • Serve as the voice of the customer internally, providing actionable feedback to improve product and customer experience • Contribute to team best practices and support the development of customer success processes

• Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results. • Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement. • Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows. • Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships. • Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges. • Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems. • Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base. • Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities. • Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers. • Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies. • Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner.

• Promote and sell Abbott's medical devices to the specialized medical community • Identify the most appropriate medical panel to visit by selecting target audiences based on predefined criteria • Execute and adhere to the visit plan, define engagement strategies, and maintain follow-up • Act as the interface between customers and the company's various departments (finance, logistics, credit, tax, services, etc.) • Prepare and submit accurate sales forecasts as established by the division • Monitor payments owed to Abbott by customers in your portfolio • Monitor the commercial and financial performance of your customer portfolio • Identify customers' needs and growth opportunities • Participate in congresses and medical, hospital, and supplemental healthcare events relevant to your segment • Manage the budget allocated to your region

• Serve as a consistent, organized point of contact for clients throughout their cases and advocate for client needs. • Conduct structured check-in calls with new, existing, and former clients to assess satisfaction, identify concerns, and generate referrals. • Provide backup phone coverage and intake support during high-volume periods. • Maintain detailed and accurate CRM documentation and track KPIs related to engagement, retention, and referrals. • Proactively identify opportunities to enhance the client experience through special touches and suggest improvements to processes and systems.