Role Description We are sharing a specialised part-time consulting opportunity for customer success and support workflow professionals experienced in reviewing customer success documents, support materials, ticket analysis summaries, knowledge base resources, onboarding materials, customer health reports, spreadsheets, slide decks, and presentation-ready customer experience artifacts for accuracy, rigor, clarity, and domain quality. This role supports current and upcoming remote consulting opportunities focused on: - Customer success artifact review - Support workflow evaluation - Rubric-based assessment - Document and spreadsheet review - Slide deck quality review - Structured feedback - High-quality project execution Selected professionals will evaluate AI-generated work products and apply subject-matter expertise to identify factual, analytical, customer-facing, aesthetic, and presentation issues. Qualifications - 5+ years of relevant professional experience in customer success, customer support, technical support, customer experience, account management, onboarding, implementation, renewals, customer education, or related work - Native or professional fluency in English - High proficiency in Microsoft Office and Google Workspace - Strong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google Docs - Ability to evaluate documents, spreadsheets, and slide decks with strong attention to detail - Excellent written communication skills and ability to provide structured feedback - Ability to work independently in a remote, project-based environment Requirements - Evaluate AI-generated documents, spreadsheets, and slide decks involving customer success, onboarding, adoption, account health, renewal planning, churn risk, customer engagement, and customer experience reporting - Review customer success materials for accuracy, completeness, rigor, clarity, and practical relevance - Assess whether recommendations are realistic, measurable, and aligned with the stated customer or business context - Identify inaccurate assumptions, unclear customer logic, incomplete analysis, weak recommendations, or poor linkage between customer data and proposed actions - Review materials involving support workflows, ticket tagging, response templates, escalation paths, knowledge base content, support metrics, CSAT, NPS, and customer feedback summaries - Assess whether support materials are clear, useful, professionally written, and appropriate for customer-facing or internal audiences - Evaluate spreadsheets, dashboards, account summaries, QBR materials, service quality reports, and executive-facing recommendations for rigor and usability - Provide clear written feedback that improves customer success and support artifact quality - Review spreadsheets for structure, logic, calculations, formatting, usability, and consistency - Assess slide decks for organization, visual clarity, executive readability, and presentation quality - Identify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace files - Apply consistent review standards across documents, spreadsheets, and slide decks Benefits - Apply customer success and support workflow expertise to structured remote evaluation work - Review high-quality documents, spreadsheets, and slide decks across onboarding, customer health, support quality, retention, and customer experience topics - Contribute to accurate, rigorous, and professionally presented customer success materials - Use your customer experience judgment and communication skills to improve artifact quality - Remote structure with competitive hourly compensation Contract Details - Independent contractor role - Fully remote with flexible scheduling - Eligible professionals may be based in approved project locations depending on project needs - Project commitment may vary depending on availability and scope - Competitive rates between $70–$110 per hour depending on expertise and project scope - Weekly payments via Stripe or Wise - Projects may be extended, shortened, or adjusted depending on scope and performance - Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy

Role Description We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. As the first point of contact for our customers, you will play a crucial role in building and maintaining our reputation for excellent customer service. - Respond to customer inquiries and provide accurate information about our products and services - Assist customers with placing orders, processing payments, and resolving any issues or concerns they may have - Maintain a high level of professionalism and empathy while handling customer interactions - Keep accurate records of customer interactions and transactions - Collaborate with other team members to ensure timely and effective resolution of customer issues - Continuously identify and suggest improvements to enhance the customer experience - Keep up-to-date with product knowledge and any changes in company policies or procedures - Meet or exceed performance goals and targets set by the company Qualifications - High school diploma or equivalent - 1-2 years of customer service experience, preferably in a call center or remote setting - Excellent communication skills, both verbal and written - Strong problem-solving and decision-making abilities - Ability to work independently and in a team environment - Proficient in using computer systems and software - Available to work flexible hours, including weekends and holidays if needed Contract Details This is a part-time or full-time remote position, allowing you to work from the comfort of your own home. We offer competitive pay and benefits for our employees. The exact details of the contract will be discussed during the interview process. Benefits If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. Join our team at Paydex Technologies and be a part of our mission to help businesses succeed through innovative technology solutions. Apply now!

• Manage high-volume customer inquiries across email, live chat, and ticket management platforms. • Respond to customer requests professionally, accurately, and within established SLA targets. • Maintain complete and detailed ticket documentation. • Prioritize cases based on urgency, operational impact, and service commitments. • Follow customer cases from initial contact through final resolution. • Keep clients informed throughout the resolution process. • Manage multiple customer conversations while maintaining accuracy and service quality. • Process order entries, updates, modifications, cancellations, replacements, credits, refunds, and account changes. • Investigate missing, damaged, incorrect, or delayed deliveries. • Monitor active orders and proactively communicate updates to customers. • Coordinate appropriate resolutions with Logistics, Fulfillment, and Operations teams. • Maintain accurate delivery information, customer records, and account preferences. • Support new-client account setup and verification. • Respond to inquiries related to orders, billing, deliveries, products, subscriptions, and account management. • Deliver empathetic, professional, and solution-oriented written communication. • Use approved SOPs, macros, templates, and knowledge base resources. • Provide proactive updates during delays, service interruptions, and operational incidents. • Communicate clearly with business clients and internal stakeholders. • Gather complete order, shipment, account, and customer information before escalating cases. • Clearly document the issue, actions already taken, and relevant business impact. • Partner with Operations, Logistics, Fulfillment, and Customer Experience teams. • Follow up on escalated cases until resolution. • Proactively flag recurring operational risks and service failures. • Identify recurring customer issues, ticket trends, and process gaps. • Recommend improvements to workflows, documentation, and customer communications. • Support the testing and refinement of new tools and operational processes. • Contribute to internal knowledge base articles, SOPs, and support resources.

Role Description As a member of the Customer Advocacy team, you will act as the primary notification and consolidation point for receiving, processing, analyzing, and reporting product complaints. Your responsibilities will include: - Developing and updating company complaint and inspection procedures to ensure the capture and investigation of complaints. - Maintaining and analyzing problem logs to identify and report recurring issues to quality assurance management and product development. - Documenting and tracking contact information, reported issues, and problems in accordance with company guidelines and external regulatory requirements. - Collaborating with other internal groups to respond to product inquiries and issues. - Answering telephone “hot line” and written or Internet-based inquiries regarding company products. Your commitment to patient safety and product quality will be demonstrated by: - Maintaining compliance with the Quality Policy and all other documented quality processes and procedures. - Accurately reviewing, evaluating, documenting, and maintaining records of all complaint investigations in compliance with domestic and international regulations (e.g., CFR 803, CFR 820, MDD, ISO 13485, etc.). - Effectively working in settings characterized by multiple short-term deadlines, frequent interruptions, and shifting priorities. - Training and supporting new functions, products, and complaint processing. - Performing routine complaint system data entry, documentation, and administrative tasks. - Participating in and assisting with special projects under close supervision. - Demonstrating professional communication within and outside the department when seeking additional information or resolving issues. - Performing other duties as assigned. Qualifications - 0 to 2 years related experience, preferably in medical device post-market product surveillance complaint handling or equivalent combination of education and experience. - Strong analytic ability is required. - Knowledge of and experience in the field of diabetes and CGM technology is highly desirable. - Capability of applying knowledge of relevant procedures and applicable regulations to complaint processing. - Certification(s) for engineering/quality discipline. - Intermediate computer software skills, e.g., MS Excel and MS PowerPoint. Requirements - Typically requires a minimum of 0-2 years of related experience and High School diploma/certificate or equivalent. Benefits - A front row seat to life-changing CGM technology. - Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required - 0-5% Salary - $21.49 - $32.25