Garner Health

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Lead client facing presentations, delivering clear and concise updates on project progress. • Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions. • Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction. • Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process. • Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices. • Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.

• Lead and manage the end-to-end implementation of large-scale and strategic client projects. • Create and maintain project plans, ensuring all tasks are completed within the defined timelines. • Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions. • Document client requirements to ensure business needs are met and solution value is communicated. • Manage teams, vendors, and stakeholders to deliver project milestones seamlessly. • Serve as the primary contact for key client stakeholders throughout implementation. • Analyze integration, data mapping, and workflow needs with clients and internal teams. • Lead client presentations and status meetings with concise progress updates. • Educate clients on product features and best practices through in-depth assistance. • Provide training and resources to maximize client benefits from solutions. • Partner with cross-functional teams to ensure smooth delivery and client satisfaction. • Conduct post-implementation reviews to drive continuous process improvements.

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role:We are seeking an exceptional Software Engineer II to join our Engineering team. Garner’s Engineering team tackles incredibly hard technical problems for a mission that truly matters. Our systems analyze billions of medical records to rank healthcare providers across the country. We are an AWS + Kubernetes shop, and we are constantly introducing new technologies as our system load doubles every year. We expect our engineers to champion cutting-edge industry practices as we aggressively embrace AI in every facet of our operations and norms. We are seeking teammates who take pride in delivering their best work while fostering a strong team culture. Where you will work:Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: - Use AI to build, optimize, and maintain software systems - Collaborate across disciplines to understand our domain and iterate on projects - Protect our users’ privacy and security through best practices The ideal candidate has: - 2+ years of software engineering experience - A generalist software engineering mindset ready to learn new languages, frameworks, and techniques required for a fast paced startup environment - Familiarity with data security and HIPAA compliance - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback Technologies we use: - Claude Code, Kubernetes, AWS, Airflow, dlt, dbt, Python, TypeScript, React, Go This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency:The target salary range for this position is $138,000 - $160,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Ability to travel up to 25% of the time. What you will do: - Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), ensuring a consistently high-quality client experience. - Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. - Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. - Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs. - Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. - Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. - Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. - Represent the company in virtual and in-person client-facing sessions (up to 25% travel). Develop and deliver high-quality client reports, presentations, and educational sessions. The ideal candidate has: - 5+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry. - Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments. - Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail. - Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI. - Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment. - Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams. - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency:The salary range for this position is $120,000 - $140,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

• Use Claude to create vulnerability management as a service for developers • Eliminate data security risks via our DLP tooling • Write software and leverage infrastructure as code to solve security issues while being your own platform engineer • Partner with teammates and stakeholders to ensure outcomes meet expectations

• Lead and mentor a high-performing engineering team • Architect and implement AI-assisted development tools • Define and track engineering adoption metrics • Collaborate with product and security engineering leads • Own the roadmap for Developer Experience • Establish standards for local development environments

• Generating qualified meetings and pipeline for Garner’s revenue organization • Meet or exceed BDR activity metrics set forth • Work with and leverage sales teammates to develop targeted lists, call strategies, and messaging to drive opportunities • Utilize business and industry knowledge to research accounts, identify key targets, generate interest, identify compelling events, and develop accounts • Conduct high-level discovery conversation in target accounts • Manage, track and report on all activities using Salesforce • Work in collaboration with Growth Marketing to drive attendance at regional and national events

• Own our largest client and broker relationships • Ensuring that Garner delivers an excellent client experience to the assigned book of business • Executing key workflows and monitoring client health to support our clients • Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans • Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention • Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service • Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs • Developing client reports, meeting materials, and workshops as needed • Represent Garner at client open enrollment and education sessions in-person and virtually • Ability to travel up to 20% of the time (primarily during October-November)

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role:We are seeking an exceptional Regional Sales Director to join our Revenue team. We’re looking for a Regional Sales Director to deliver strong sales results for our fully and self insured products in the 500-5,000 life segment. This role’s focus is relationship management within our partnership ecosystem of benefits brokers, consultants, general agents and employers. Where you'll work Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: - Own revenue responsibilities for Garner’s offering, focusing on the 500-5,000 life segment - Continue and expand on Garner’s advisor partnerships - Develop foundational infrastructure and processes for tracking our fully insured sales and partnership pipeline - Partner with the other RD and SAE in the FL market to collaborate on in-market support and building broker relationships. RD territory in FL will be broken out by broker house assignment The ideal candidate has: - Experience in a quota-carrying sales or sales support role - Experience in health insurance strongly preferred - Experience selling in the FL market and have established broker relationships - A desire to work in a rapidly evolving startup environment with notable upside - A desire to be a part of our mission to improve the healthcare system - Strong ability to present and communicate a value proposition to external stakeholders - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency:The target salary range for this position (inclusive of Base + Commission) is $300,000 - $325,000 annually. . This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Title: People Experience Manager Location: New York City, New York Job Description: Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We’re looking for an exceptional People Experience Manager to join our People Team and lead our Employee Experience and Facilities functions. This role is responsible for designing and scaling the programs, environments, and systems that enable Garner’s team to perform at the highest level. You will play a critical role in shaping a hybrid work experience that attracts top talent, accelerates onboarding, strengthens culture, and enables employees to do the best work of their careers. This is a highly cross-functional, high-impact role reporting to the Head of People, with two direct reports. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office at least 3 days per week on Tuesday, Wednesday and Thursday. What you will do: - Onboarding: Design and continuously improve a best-in-class onboarding experience that enables new hires to contribute meaningfully from Day 1 - Recognition & Milestones: Build and scale programs that make our employees feel valued and motivated to continue pushing boundaries, and celebrate key moments across the employee journey - Engagement & Social Infrastructure: Architect high-quality offsites, events, and social programs that strengthen relationships and foster collaboration - Hybrid Work Experience: Define and operationalize ways of working that maximize efficiency and inclusion across in-person and remote teams - Culture & Organizational Development: Partner with the Head of People to identify organizational gaps and design targeted programs that reinforce a high-performance, feedback-driven culture - Workplace Operations: Oversee office operations and manage the Office Manager to ensure a seamless, safe, and fulfilling in-office experience - Vendor & Budget Management: Own vendor selection, relationships, and budgets across Facilities and Employee Experience to ensure scalable, high-impact operations - Real Estate Planning: Partner with Finance and IT to proactively plan and execute on office expansion needs as headcount scales rapidly The ideal candidate has: - Experience across both startups and mature companies, including at least 2 years leading an Employee Experience function and at least 1 year leading a Facilities function - Ability to simultaneously manage a wide variety of both strategic and operational workstreams - Propensity to think in terms of systems, always seeing the full picture and designing for scale - Strong analytical and technical abilities, including proficiency in Google Sheets and Claude Code (or similar) - Proven ability to build and lead a high-impact team, setting a high bar for execution and investing in the growth of their people - Deep belief that employee experience should directly enable business performance - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency: The target base compensation range for this position is $150,000-$180,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.