Garner Health logo
Garner Health

A better way to get your employees to high-quality doctors.

Concierge Associate

AssociateGeneralFull TimeRemoteMid LevelTeam 51-200Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$22 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Concierge Associate

Garner Health

• Deliver exceptional member support via phone, chat, and email • Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit • Help steer members to find the best care available to them • Handle complex and sensitive conversations with professionalism, empathy, and patience • Deescalate members who are experiencing friction with their benefit • Work with other departments to address cross-departmental issues • Identify and escalate feedback from member interactions to internal teams • Stay up to date on evolving procedures • Protect member privacy and maintain compliance with HIPAA and data security protocols

Job Requirements

  • Minimum 2 years of call center/customer service experience
  • Healthcare experience preferred
  • Clear and confident verbal and written communication skills
  • Meticulous attention to detail
  • A proactive and curious problem-solving mindset
  • An openness to feedback and a commitment to doing better every day
  • Technical proficiency with customer service platforms, such as Zendesk
  • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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