• Organize, maintain, and update participant medical records in the EHR system, including creating and indexing documentation from electronic sources • Process, manage, retrieve, and follow up on medical records requests with external providers in accordance with HIPPA and organizational policies, ensuring timely receipt • Coordinate release of information via electronic transmission, fax, mail, or secure delivery methods • Serve as the primary point of contact for internal and external record-related inquiries, managing incoming and outgoing department communications and follow-ups • Work closely with care teams and operations to support participant care needs • Support care transitions by ensuring records are available for enrollment, discharges, and specialty visits • Maintain strict confidentiality of protected health information (PHI) • Ensure compliance with HIPPA, CMS, and organization policies • Identify opportunities to improve medical records workflows and assist with process implementation • Support fluctuating workloads and evolving responsibilities as the organization grows.

• Serve as the primary point of contact for borrowers throughout the loan process via phone, email, voicemail, and SMS/chat — maintaining a minimum average of 60–80 outbound calls per day • Proactively manage a pipeline in a timely and accurate manner — conducting check in calls with borrowers, following up on outstanding items, and keeping notes, file statuses, and tasks always current in internal system- Tinman • Handle borrower outreach for suspension and missing documentation — communicate clearly on what is needed, set expectations, and resolve ready-for closing blockers and quality control conditions • Understand loan applications, automated underwriting systems (DU/LPA), and credit, income, and asset documents; prepare loans adequately for initial underwriting review. • Collaborate with Internal teams like Title, HOA, and Homeowners Insurance to expedite required documents for loan processing; escalate internal and third-party delays proactively. • Coordinate with Loan Consultants and Coordinators to determine file status, manage lock extensions, and support the Loan Coordinator throughout the loan process. • Flag Internal system discrepancies, pipeline issues, or escalation needs to the assigned Coordinator or Team Lead proactively; always comply with corporate policies and regulatory requirements. • Demonstrate initiative to identify process improvements and enhance the borrower experience; work collaboratively with the team and be open to coaching, feedback, and mentoring.

Role Description As an Entry-Level Remote Associate, you'll work directly with clients through scheduled virtual appointments, helping them understand their available benefit options while providing exceptional customer service. From day one, you'll receive comprehensive training and ongoing mentorship to help you develop the skills needed to succeed in a professional remote environment. - Meet with clients through scheduled virtual appointments using Zoom and other online platforms - Explain available benefit options in a clear, professional, and customer-focused manner - Answer client questions and provide ongoing support - Build long-term relationships by delivering exceptional customer service - Maintain accurate client records using CRM and digital tools - Participate in virtual training sessions, coaching, and team meetings - Collaborate with experienced mentors and leadership to achieve personal and team goals Qualifications - Friendly, professional, and dependable - Strong communicators who enjoy helping others - Self-motivated and eager to learn - Comfortable working independently from home - Organized with good time-management skills - Positive, coachable, and goal-oriented - Equipped with a computer or laptop and a reliable internet connection - Previous experience in customer service, retail, hospitality, administration, sales, or other client-facing roles is helpful but not required Benefits - 100% Remote / Work From Home - Flexible Full-Time & Part-Time Opportunities - Comprehensive Training Provided - One-on-One Mentorship and Coaching - Weekly Pay Opportunities - Performance-Based Bonuses & Incentives - Career Advancement Based on Performance - Leadership Development Programs - Supportive and Collaborative Team Culture Company Description At AO Globe Life, we believe that great careers begin with opportunity—not experience. We invest in our team members through continuous training, mentorship, and professional development, creating an environment where motivated individuals can build successful long-term careers. You'll develop valuable skills in communication, relationship building, virtual collaboration, and client service while working with a company that is committed to helping you grow.

• Develop and execute subcontract strategies to align with program and organizational objectives • Lead negotiations to establish subcontract agreements with favorable terms and conditions • Monitor and evaluate subcontractor performance using defined metrics • Collaborate with cross-functional teams, such as engineering, finance, and program management • Identify potential risks associated with subcontracting activities and develop mitigation strategies • 25% Travel to supplier site locations