Role Description Medsien is seeking an organized, motivated, and passionate Operations Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. As an Operations Specialist, you will support strategic special projects and the team's ongoing operational needs. You will partner with sales, product, engineering, and operations to oversee a portfolio of enablement programs. The ideal candidate will have a sharp mind for solving problems pragmatically and a strong talent for aligning goals across cross-functional teams by bringing structure, teamwork, and critical thinking. Qualifications - 2+ years of experience in operations, business administration, project coordination, executive support, or a related field - Strong organizational and time management skills with the ability to prioritize competing responsibilities - Excellent written and verbal communication skills - Exceptional attention to detail and follow-through - Ability to work independently while collaborating effectively with a cross-functional team - Proficiency with Google Workspace or Microsoft Office applications - Strong problem-solving skills and a proactive approach to managing work - Experience in healthcare, SaaS, technology, or other fast-paced, high-growth environment - Familiarity with a project management or work management platform - Experience supporting business operations or administrative functions - Demonstrated ability to improve processes and manage multiple priorities - Ability to work with Eastern US time, with typical work days from 16:00 to 00:00 Turkey time - Perfect English skills, both written and oral - Residing in the Istanbul city center Benefits - Competitive salary - Flexible vacation and PTO policies - Fully remote work opportunities - Training, mentorship, and coaching from leadership

Role Description The Integrator is responsible for the installation and integration of mechanical systems within the aircraft, ensuring that all installations comply with customer specifications and engineering requirements. - Read and interpret engineering drawings and design documentation; - Perform the integration and installation of cabin mechanical systems on the aircraft production line; - Integrate various products into the test aircraft (green aircraft); - Incorporate design changes into the aircraft Digital Mock-Up (DMU) using CATIA; - Serve as the liaison with cabin systems product suppliers; - Review and approve engineering deliverables; - Manage engineering changes related to in-service issues and product improvements; - Plan and prioritize workload according to engineering objectives; - Provide support for aircraft certification activities; - Ensure compliance with all applicable requirements and specifications; - Research technical specifications and documentation when not provided by the customer; - Perform root cause analysis and resolve technical issues; - Understand and comply with AS9100 requirements related to the responsibilities of this position; - Follow the company's Quality Management System (QMS) procedures and apply the appropriate quality tools while performing assigned tasks; - Perform any other related duties as required. Qualifications - 5 to 7 years of relevant professional experience; - Experience in the aerospace or manufacturing industry; - Experience in supplier management; - Bachelor's degree in Mechanical Engineering, Aerospace Engineering, or equivalent experience; - Proficiency with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint); - Working knowledge of CATIA V5 design and modeling software; - Bilingualism (French and English, both written and spoken) is considered an asset. Requirements - Strong teamwork and effective communication skills; - Strong sense of responsibility and accountability for assigned tasks; - Excellent analytical skills; - Ability to manage responsibilities effectively and adapt to changing workloads; - Demonstrated adaptability in a fast-paced, dynamic environment; - Self-motivated with the ability to take initiative. Benefits - Enjoying an international and multicultural work environment; - Having access to internal mobility opportunities; - Gaining valuable knowledge through continuous training; - Benefiting from a range of social benefits and advantages: RRSP (with employer contribution), group insurance (50% employer coverage), telecare, 5 personal days, and an additional week off during the holiday season.

• Own incident tooling operations. Maintain the reliability and configuration of incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks. • Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them. • Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator. • Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems. • Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process. • Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems. • Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act. • Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.

Role Description The ITS Communications & Operations Specialist provides strategic communications leadership and operational direction for the Information Technology Services (ITS) division. This role is responsible for: - Independently developing, advising on, and executing communication strategies related to planned technology changes, enterprise incidents, and operational priorities. - Supporting the effectiveness of the CIO and ITS leadership team. - Exercising independent judgment in determining communication approaches, prioritizing stakeholder messaging, and recommending process improvements. - Ensuring communication practices support business continuity, organizational transparency, and effective governance across ITS. - Serving as a trusted partner to leadership on communication planning, operational readiness, and administrative processes that affect divisional operations. - Enhancing organizational transparency, improving operational coordination, and ensuring consistent execution of critical communication and administrative processes across ITS. Qualifications - Bachelor's degree in communications, business administration, healthcare administration, public relations, journalism, or related field required. - Additional relevant experience may be considered in lieu of preferred advanced training. Requirements - 5 years of progressive experience in communications, business operations, executive support, project coordination, or a related function with demonstrated independent judgment and prioritization. - Experience in healthcare, information technology, enterprise communications, incident response, and change management environments preferred. Knowledge/Skills/Abilities - Strong written and verbal communication skills with the ability to tailor messaging for varied stakeholder groups. - Ability to assess audience impact, translate technical information into business-relevant messaging, and recommend communication approaches. - Demonstrated ability to prioritize competing demands, exercise sound judgment, and manage sensitive information with discretion. - Experience using collaboration, scheduling, and communication tools to support executive and operational decision-making. - Ability to operate effectively in high-pressure, incident-driven environments and determine appropriate communication escalation needs. - Knowledge of change management, communication governance, and operational readiness practices. - Strong analytical and organizational skills with the ability to improve processes and workflows. - Knowledge of incident, crisis, and business continuity communications principles. - Ability to build effective partnerships and influence without direct authority across technical and business teams. - Ability to recommend and implement improvements in communication channels, tools, and standards. - Commitment to Children's Minnesota values and the ability to represent ITS professionally in sensitive situations. Benefits - Medical, dental, vision, retirement, and other fringe benefits may be available. - Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay.