• Facilitate, analyze and resolve customer issues through various communication channels • Service a suite of absence products such as short-term disability and Family Medical Leave Act • Initiate new absences for members and answer questions about current benefits and claims • Deliver exceptional customer service in the contact center • Collaborate across teams to solve customer issues and provide product support • Build relationships with Guardian members and providers • De-escalate situations involving dissatisfied customers • Develop in-depth knowledge of company products and services

• This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. • Each call can be a different utility customer and require a different type of service. • Personal performance data and progress accessible in real time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Remote* Customer Service Rep - Full-Time - M-F (some Weekends) Our goal is to leave each customer feeling 100% satisfied with the service they receive on the first call and that they were our most important call of the day. - Handle inbound/outbound calls, emails, and other communications. - Input orders and appointments accurately across multiple programs. - Document inquiries for outside sales. - Solve problems independently and with the team. - Manage escalated calls promptly, summarizing for managers. - Utilize excellent interpersonal, verbal, and written communication skills. - Perform general office duties like filing, faxing, and creating Word and Excel documents. - Be flexible in taking on additional tasks as needed. Qualifications - Dependability and excellent attendance. - 2+ years of customer service and/or office administrative experience (preferred). - Strong organizational, communication, and time management skills. - Ability to quickly learn programs and product knowledge. - Proficiency in using a PC and navigating a Windows environment. Requirements - Full-time, year-round work with OT opportunities. - Hourly Starting pay: $16.00 - $19.00 DOE. - Schedule: 12:30 PM - 9:00 PM (CST) Monday - Friday (Some Mandatory weekends). Benefits - Employer-paid medical, vision, and dental, discounted for family. - Paid time-off and 401k with company match. - On-the-job training and tuition reimbursement. Company Description Join Honey Bucket, a division of Northwest Cascade, and be part of an employee-owned company excelling in portable restrooms, hand-washing stations, fencing, and storage containers. Home of over 650 employees in seven states, we offer driven individuals opportunities to earn more than just a paycheck! Equal Opportunity Employer: Opportunities are equal for all people through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We value diverse perspectives and backgrounds and believe they create a strong and innovative workforce that delivers outstanding results.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Medical Receptionist is the first point of service for our patients coming into the practice and is responsible for: - Greeting, registering, and scheduling patient appointments. - Verifying insurance eligibility and benefits. - Collecting co-payments and obtaining routine financial information from various sources to obtain payment plan arrangements and Medicare coverage. - Answering the phone and acting as a primary source of information to patients in the waiting area. - Performing various clerical duties, including maintaining departmental deposit logs, preparing routine schedules and reports, and utilizing analytical skills necessary to maintain provider schedules. - Ensuring a positive customer service atmosphere and interactions in reception areas. - Overseeing the waiting area. - Coordinating patient movement and reporting problems or irregularities. - Having a working knowledge of multi-line phones. Qualifications - High School Graduate/GED. - General studies and basic computer skills. - Familiarity with Outlook, Windows-based, and Google Suites based programs. Requirements - Preferred candidate resides in Arizona due to a one week mandatory onsite training in Prescott, AZ. This is a fully remote position after the training period. - Previous medical office and/or insurance experience (preferred). - Bi-lingual skills (preferred).