• Work with small to mid-sized Carl Zeiss Meditec Data Management accounts • Manage a base of customers and successfully deploy data management software • Provide first-tier support to end-customers and field/remote resources • Create an ongoing relationship with Field Sales Rep, Field Engineers, Implementation Specialists and vendor partners • Partner with field resources for account planning and forecasting • Primarily responsible for product deployment with the end-user for a set timeline • Facilitate remote/on-site installation/add-on requests with Field/Remote Implementation Specialists • Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls • Work with Customer Support to facilitate and schedule FIS/On-site service requests • Respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers • Provide remote training sessions to the end user (WebEx) as needed

• Colaborar en un proyecto internacional en modalidad full-remote. • Preparación de agendas, actas y seguimiento de acciones. • Colaboración y seguimiento de hitos, riesgos, incidencias y dependencias (RAID).

• Own end-to-end execution of technical digital projects, ensuring delivery is on time, within scope, and perfectly aligned with MarTech infrastructure. • Lead the development of project briefs, technical documentation, scoping, and resource planning. • Support the implementation of emerging tech solutions, technical infrastructure, and AI integrations to recommend continuous executional improvements. • Navigate complex regulatory submission processes, meticulously preparing materials that meet industry standards. • Partner closely with Technical leads, Account leads, and Project Management teams to ensure cross-functional alignment. • Manage client communications transparently regarding project progress, risks, timelines, and dependencies. • Oversee operational health by managing complex timelines and tracking financial forecasting.

Role Description Serve as the primary liaison between business stakeholders and IT for assigned functional areas across global operations. - Build strong relationships with business, operational, and executive stakeholders to drive alignment, decision-making, and successful project outcomes. - Partner with business teams to clearly articulate business processes and translate them into scalable technical requirements. - Support and strengthen IT PMO governance practices, including project intake, prioritization, stage gates, reporting cadence, risk management, and portfolio visibility. - Drive prioritization and alignment of competing business demands and requirements in collaboration with key stakeholders. - Partner with Subject Matter Experts (SMEs) and technical teams to define requirements for new technologies, enhancements, and system improvements. - Evaluate technical, resource, and timeline impacts of business decisions to support effective planning and execution. - Collaborate with technical system leads to establish project timelines, resource requirements, and delivery strategies. - Define project scope, priorities, milestones, and deliverable schedules to ensure successful execution. - Lead cross-functional project teams using Agile, Hybrid, or appropriate project methodologies to achieve business objectives. - Drive project execution in alignment with company standards, governance, and procedures while supporting global initiatives across NA, APAC, and EMEA regions. - Prepare and deliver concise project updates, executive presentations, and strategic communications to Global IT leadership, business stakeholders, and steering committees. - Monitor project progress and proactively communicate status, risks, issues, and mitigation plans to stakeholders. - Manage scheduled and ad hoc IT/OT activities, including Change Controls, Preventive Maintenance, and operational support initiatives. - Lead and support teams in delivering projects on time and within budget, including System Testing and System Validation activities. - Manage IT/OT budgets, application licensing, maintenance contracts, and purchase requisitions for new or existing system implementations and upgrades. - Deliver scalable, efficient, and compliant technology solutions that align with Dexcom’s operational and business objectives. - Identify opportunities to simplify processes, improve operational efficiency, and drive automation across project delivery and IT/OT operations. - Support additional strategic initiatives and responsibilities as assigned. Qualifications - Proven experience applying Agile methodologies in enterprise-level application development and project delivery environments. - Demonstrated success in managing medium-to-large-scale project implementations across complex organizations. - Skilled in defining technical requirements, performing Level of Effort (LOE) analysis, and developing detailed project plans. - Strong understanding of both technical capabilities and business processes. - Experience operating within complex global IT organizations and cross-regional delivery environments. - Strategic thinker with the ability to understand business needs and proactively recommend effective solutions. - Strong leadership capabilities with the ability to drive cross-functional teams toward successful outcomes. - Strong communication and executive presentation skills with the ability to engage technical and non-technical stakeholders. - Ability to navigate ambiguity, manage organizational change, and drive alignment across diverse global teams. - Ability to manage multiple priorities in a fast-paced global environment. - Strong analytical, problem-solving, and decision-making capabilities. - Strong experience supporting manufacturing and supply chain technology initiatives. - Experience working within regulated environments with compliance and validation requirements. - Proven vendor management and stakeholder coordination experience. - Experience within the medical device and/or pharmaceutical industry is preferred. - Experience with IT/OT manufacturing system projects is an added advantage. - Experience managing IT infrastructure and/or cybersecurity-related projects is a plus. - Minimum of 8+ years of experience in technical project management roles. - Minimum of 2+ years of hands-on Agile project management experience. - Project Management certifications (PMP, PMI-ACP, Scrum, etc.) are considered an advantage. Company Description Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.