• Work with small to mid-sized Carl Zeiss Meditec Data Management accounts • Manage a base of customers and successfully deploy data management software • Provide first-tier support to end-customers and field/remote resources • Create an ongoing relationship with Field Sales Rep, Field Engineers, Implementation Specialists and vendor partners • Partner with field resources for account planning and forecasting • Primarily responsible for product deployment with the end-user for a set timeline • Facilitate remote/on-site installation/add-on requests with Field/Remote Implementation Specialists • Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls • Work with Customer Support to facilitate and schedule FIS/On-site service requests • Respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers • Provide remote training sessions to the end user (WebEx) as needed

• Colaborar en un proyecto internacional en modalidad full-remote. • Preparación de agendas, actas y seguimiento de acciones. • Colaboración y seguimiento de hitos, riesgos, incidencias y dependencias (RAID).

• Own end-to-end execution of technical digital projects, ensuring delivery is on time, within scope, and perfectly aligned with MarTech infrastructure. • Lead the development of project briefs, technical documentation, scoping, and resource planning. • Support the implementation of emerging tech solutions, technical infrastructure, and AI integrations to recommend continuous executional improvements. • Navigate complex regulatory submission processes, meticulously preparing materials that meet industry standards. • Partner closely with Technical leads, Account leads, and Project Management teams to ensure cross-functional alignment. • Manage client communications transparently regarding project progress, risks, timelines, and dependencies. • Oversee operational health by managing complex timelines and tracking financial forecasting.

• Lead end‑to‑end delivery of large‑scale IT programs including ERP, CRM, cloud, data, cybersecurity, and enterprise application initiatives • Own project planning activities including scope definition, work breakdown structures, dependency mapping, resourcing, budgeting, timelines, risk management, and delivery metrics • Partner with business stakeholders to translate strategic objectives into executable project roadmaps and delivery plans • Drive project execution using Agile, Hybrid, and Waterfall methodologies as appropriate • Serve as Scrum Master for Agile delivery teams when required (sprint planning, backlog grooming, stand‑ups, retrospectives) • Manage cross‑functional dependencies across IT, Information Security, Compliance, Legal, Finance, and external vendors • Proactively identify delivery risks and issues, develop mitigation plans, and escalate when appropriate • Ensure projects adhere to corporate governance, SDLC standards, cybersecurity policies, and regulatory requirements (SOX, HIPAA where applicable) • Lead executive‑level status reporting, steering committee updates, and decision forums • Support change management, release planning, and production cutover activities • Drive continuous improvement across PMO processes, tools, and delivery practices