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Care Specialist I, LHCSA
Location
United States
Posted
3 days ago
Salary
$20 - $23 / hour
Seniority
Junior
Job Description
Care Specialist I, LHCSA
FreedomCare
• Coordinate and manage patient care and service delivery in accordance with LHCSA regulations and individualized care plans • Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear and timely communication • Schedule, assign, and maintain appropriate staffing coverage, including managing callouts, emergencies, and shift changes • Match aides to patients based on skills, availability, and patient needs to ensure quality care • Monitor and enforce compliance with Electronic Visit Verification (EVV) requirements, including proper clock-in/clock-out practices • Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance standards • Ensure all services are delivered within authorized hours and in alignment with regulatory requirements • Respond to and resolve patient, family, and aide concerns in a timely and professional manner • Escalate clinical, operational, or compliance-related issues as appropriate • Maintain accurate and timely documentation of all interactions, incidents, and updates in the system • Track and report service gaps, compliance issues, and performance metrics • Ensure records meet LHCSA, Department of Health (DOH), and internal audit standards
Job Requirements
- High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)
- 1+ years of customer service in a high volume call center environment, healthcare or homecare agency
- Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
- Ability to organize, set priorities and manage time effectively
- Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
- Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully
- Attention to detail in reviewing records
- Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
- Exceptional customer service skills
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, high-volume environment
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
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