Framebridge

Job Title CX Retail Agent, Full Time Job Description Role: CX Retail Agent Who We Are Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. Or customers can get design guidance online or by visiting our retail stores in-person where they can not only get design guidance but also drop-off their artwork. We custom frame and ship our product directly to the customer or to a retail store for pick-up in a matter of days, ready to hang. Our brand inspires storytelling, and we strive to ensure your experience as a Framebridge employee is a meaningful chapter of your own history. We promise opportunities for team members to strengthen existing talents and develop new skills in themselves and with their coworkers, in an environment that empowers employees to deliver an extraordinary customer experience and make a meaningful impact. Position Overview This role sits at the heart of the customer experience—touching nearly every part of the business where it connects with our customers. You are a natural problem solver, a strong communicator, and someone who genuinely enjoys helping others. You thrive in a fast-paced, collaborative environment and take pride in delivering thoughtful, high-quality service. A passion for design is a bonus, but a passion for people is essential. In this role, you’ll gain deep knowledge of the framing process and be empowered to make decisions that are in the best interest of the customer. You’ll play a key role in making framing feel easy, enjoyable, and accessible for everyone. Think: part customer experience, part operations, part problem-solving—and 100% focused on delivering happiness. What You’ll Do - Deliver world-class support across email, phone, and chat with a focus on thoughtful, personalized interactions - Build strong customer relationships through active listening, clear communication, and creative problem-solving - Use sound judgment to resolve customer inquiries quickly and effectively - Navigate and utilize internal tools and systems with confidence (CRM, order management, payment tools, etc.) - Work within a structured production environment while staying flexible and adaptable to changing needs - Act as a key liaison between retail stores, CX, and production teams—ensuring clear, accurate communication across all partners - Support live channels and broader CX initiatives as needed - Balance multiple priorities across customer needs, store support, and team projects - Provide clear, accurate guidance and support to retail teams What You Bring - 1–2 years of experience in customer service, retail, or hospitality - Strong written and verbal communication skills with an engaging, customer-first approach - Comfort working with browser-based tools and systems - Excellent time management and organizational skills with strong attention to detail - Ability to multitask across multiple channels and priorities - A collaborative mindset and team-oriented attitude - Availability to work a minimum of 24 hours per week, including some weekends - Bonus: Experience with Adobe Photoshop (not required) Why You’ll Love This Role - You’ll have a direct impact on the customer experience from start to finish - You’ll be empowered to make decisions that truly help customers - You’ll work cross-functionally and gain exposure to multiple parts of the business - You’ll grow your skills in a supportive, fast-moving environment - You’ll help bring meaningful moments to life for our customers every day Location: - Remote Framebridge is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make employment decisions without regard to race, color, national origin, age, religious beliefs, sex, disability, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. Time Type Full time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Title CX Retail Agent, Part Time Job Description Role: CX Retail Agent Who We Are Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyle. By eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generation. Customers order online in a few clicks, upload their art or mail it in using Framebridge prepaid packaging, and select from a curated selection of stylish frame choices. Or customers can get design guidance online or by visiting our retail stores in-person where they can not only get design guidance but also drop-off their artwork. We custom frame and ship our product directly to the customer or to a retail store for pick-up in a matter of days, ready to hang. Our brand inspires storytelling, and we strive to ensure your experience as a Framebridge employee is a meaningful chapter of your own history. We promise opportunities for team members to strengthen existing talents and develop new skills in themselves and with their coworkers, in an environment that empowers employees to deliver an extraordinary customer experience and make a meaningful impact. Position Overview This role sits at the heart of the customer experience—touching nearly every part of the business where it connects with our customers. You are a natural problem solver, a strong communicator, and someone who genuinely enjoys helping others. You thrive in a fast-paced, collaborative environment and take pride in delivering thoughtful, high-quality service. A passion for design is a bonus, but a passion for people is essential. In this role, you’ll gain deep knowledge of the framing process and be empowered to make decisions that are in the best interest of the customer. You’ll play a key role in making framing feel easy, enjoyable, and accessible for everyone. Think: part customer experience, part operations, part problem-solving—and 100% focused on delivering happiness. What You’ll Do - Deliver world-class support across email, phone, and chat with a focus on thoughtful, personalized interactions - Build strong customer relationships through active listening, clear communication, and creative problem-solving - Use sound judgment to resolve customer inquiries quickly and effectively - Navigate and utilize internal tools and systems with confidence (CRM, order management, payment tools, etc.) - Work within a structured production environment while staying flexible and adaptable to changing needs - Act as a key liaison between retail stores, CX, and production teams—ensuring clear, accurate communication across all partners - Support live channels and broader CX initiatives as needed - Balance multiple priorities across customer needs, store support, and team projects - Provide clear, accurate guidance and support to retail teams What You Bring - 1–2 years of experience in customer service, retail, or hospitality - Strong written and verbal communication skills with an engaging, customer-first approach - Comfort working with browser-based tools and systems - Excellent time management and organizational skills with strong attention to detail - Ability to multitask across multiple channels and priorities - A collaborative mindset and team-oriented attitude - Availability to work a minimum of 24 hours per week, including some weekends - Bonus: Experience with Adobe Photoshop (not required) Why You’ll Love This Role - You’ll have a direct impact on the customer experience from start to finish - You’ll be empowered to make decisions that truly help customers - You’ll work cross-functionally and gain exposure to multiple parts of the business - You’ll grow your skills in a supportive, fast-moving environment - You’ll help bring meaningful moments to life for our customers every day Location: - Remote Framebridge is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We make employment decisions without regard to race, color, national origin, age, religious beliefs, sex, disability, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. Time Type Part time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

• Document customer framing preferences that are special to each order including how the customer envisions their final product look • Responsible for accurately inputting measurements, ensuring compatibility of art and the customers’ selections of frames and mount boards • Support mat orders as needed and will be cross trained to support framing and mounting processes • Work with our customer experience team and leadership team to escalate any questions or concerns regarding customer artwork or orders • Prepare and mount art pieces according to customer specifications to help make customers’ visions come to life • Meticulously assemble fine artwork pieces, adhering to stringent quality standards and precise measurements • Review work orders, utilize specific mount types, and execute precise mounting procedures • Use hand tools and computer systems for documentation and application • Responsible for delicate components and for quality assurance of each art piece • Precision trimming of surrounding materials to protect customer artwork using appropriate tools and methods • Leverage visual-spatial skills for aesthetically pleasing presentation of final products • Meet production and quality goals to support Framebridge’s overall business needs

Job Title BI Manager Job Description At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, manufacturing, and merchandising. We are a consumer business operating online and in our over 45 retail stores and growing. We operate three manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. The Role: BI Manager Your mission: Your mission is to play an integral role in the Business Intelligence function at Framebridge - reporting to the Director of BI. Business Intelligence is at the core of the business at Framebridge - the team works cross functionally across all departments and executive leadership to use data to drive business decisions. This individual will focus specifically on Web & Marketing analytics, creating a data grounded POV for decisions across our web platform. The BI Manager will be responsible for: - Owning web and marketing analytics reporting, delivering clear insights into performance across executive stakeholders - Leading end-to-end BI projects, including scoping, execution, and stakeholder communication - Translating business needs into clear data requirements and technical specifications for reporting, dashboards, and data models - Managing the front end of our BI tool, Looker, ensuring business partners are able to leverage data and understanding performance seamlessly This role will establish and foster a data-driven decision-making culture within the organization by instilling the importance of leveraging data insights. This is a hands-on role with high visibility and ownership, combining technical execution with strategic business partnership. Your Legacy: There will be a lasting impact on the overall customer experience through data-driven initiatives. This could include personalized marketing campaigns, improved product recommendations, and a deeper understanding of consumer insights. You will: - Develop and maintain key reports and dashboards to support business decision-making and strategic initiatives. Own reporting for weekly, ad hoc and strategic initiatives for our web platform and marketing - Translate and visualize complex data and analyses to all levels within the organization to generate business insights and recommendations that drive action - Proactively investigate changes in performance metrics, asking “why” they moved and translating findings into clear business implications and next steps. - Collaborate with cross-functional teams to identify data needs and provide actionable insights through data analysis. - Support critical dashboards running in production. Reports to: Director of BI Location: Washington D.C. preferred, but open to remote locations Travel Requirements: As needed for projects, not expected to be significant Compensation: Base Salary plus Framebridge benefits Who you are: - Bachelor's degree in Engineering, Mathematics, Statistics, or a related field. - Proven experience (5-8 years) in business intelligence, analytics, consulting, or a related field, with a focus on ecommerce and marketing for consumer products and retail brands. - Strong intellectual and analytical curiosity - initiative to dig into the "why" of various results. - Highly driven, resourceful; and curious individual looking to make a tangible impact on the business. - Deep customer orientation and care for the overall customer experience. - Proficient in Looker(preferred) and SQL. - Strong project management skills and the ability to work collaboratively in a cross-functional environment. - Familiarity with Shopify, GA4 or Multi Touch Attribution is a plus. Time Type Full time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Job Title BI Manager Job Description At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, manufacturing, and merchandising. We are a consumer business operating online and in our over 45 retail stores and growing. We operate three manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. The Role: BI Manager Your mission: Your mission is to play an integral role in the Business Intelligence function at Framebridge - reporting to the Director of BI. Business Intelligence is at the core of the business at Framebridge - the team works cross functionally across all departments and executive leadership to use data to drive business decisions. This individual will focus specifically on Web & Marketing analytics, creating a data grounded POV for decisions across our web platform. The BI Manager will be responsible for: - Owning web and marketing analytics reporting, delivering clear insights into performance across executive stakeholders - Leading end-to-end BI projects, including scoping, execution, and stakeholder communication - Translating business needs into clear data requirements and technical specifications for reporting, dashboards, and data models - Managing the front end of our BI tool, Looker, ensuring business partners are able to leverage data and understanding performance seamlessly This role will establish and foster a data-driven decision-making culture within the organization by instilling the importance of leveraging data insights. This is a hands-on role with high visibility and ownership, combining technical execution with strategic business partnership. Your Legacy: There will be a lasting impact on the overall customer experience through data-driven initiatives. This could include personalized marketing campaigns, improved product recommendations, and a deeper understanding of consumer insights. You will: - Develop and maintain key reports and dashboards to support business decision-making and strategic initiatives. Own reporting for weekly, ad hoc and strategic initiatives for our web platform and marketing - Translate and visualize complex data and analyses to all levels within the organization to generate business insights and recommendations that drive action - Proactively investigate changes in performance metrics, asking “why” they moved and translating findings into clear business implications and next steps. - Collaborate with cross-functional teams to identify data needs and provide actionable insights through data analysis. - Support critical dashboards running in production. Reports to: Director of BI Location: Washington D.C. preferred, but open to remote locations Travel Requirements: As needed for projects, not expected to be significant Compensation: Base Salary plus Framebridge benefits Who you are: - Bachelor's degree in Engineering, Mathematics, Statistics, or a related field. - Proven experience (5-8 years) in business intelligence, analytics, consulting, or a related field, with a focus on ecommerce and marketing for consumer products and retail brands. - Strong intellectual and analytical curiosity - initiative to dig into the "why" of various results. - Highly driven, resourceful; and curious individual looking to make a tangible impact on the business. - Deep customer orientation and care for the overall customer experience. - Proficient in Looker(preferred) and SQL. - Strong project management skills and the ability to work collaboratively in a cross-functional environment. - Familiarity with Shopify, GA4 or Multi Touch Attribution is a plus. Time Type Full time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.