Title: Revenue Officer I - Greenville Location: Greenville/winterville Pitt, NC United States Work Type: Hybrid, Full Time Job ID: 117736 Job Description: About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work These positions have been established as hybrid teleworking with a minimum starting salary of $48,000. These Revenue Officer I positions work at the Greenville Service Center with in-office days each week. If you are looking to start a career, better balance your professional and personal life, or serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for Revenue Officer I positions at our Greenville Service Center. The primary purpose of the Revenue Officer I position is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department's policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I to include, but are not limited to, the following: - Educate the public on State tax matters and promote compliance with State revenue laws - Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers - Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects - Utilize legal remedies to collect liabilities or secure returns - Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution - Work independently to examine, research, verify, and evaluate financial statements, returns, and other data - Travel to taxpayer locations within an assigned territory with limited overnight travel These professional positions have a hybrid work schedule. Work is performed in-person at the Greenville Service Center each week and remotely at the manager's discretion based on the needs of the office. These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence. Knowledge Skills and Abilities/Management Preferences - Basic knowledge of principles of business administration related to reporting and/or calculating tax - Basic skills using Microsoft Word and Excel - Access to reliable transportation and a valid driver's license is necessary Recruitment Range: $48,000 - $79,504 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: - The best funded pension plan/retirement system in the nation according to Moody's Investor's Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K and 457 plans - Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience. Related fields considered are as follows: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

• Lead revenue strategy integration efforts for newly acquired, converted, or transitioning hotels joining Crescent’s managed portfolio, ensuring commercial priorities are clearly defined, sequenced, and executed • Serve as a corporate revenue transition leader by influencing cross-functional stakeholders, promoting Crescent’s commercial fundamentals, supporting hotel teams through change, and driving accountability during fast-paced transition periods • Translate revenue strategies identified during transition planning into actionable onboarding and stabilization plans, including pricing, distribution, forecasting, reporting, system readiness, and stakeholder communication • Establish and manage the revenue transition roadmap for each assigned hotel, identifying immediate risks, opportunities, system gaps, distribution concerns, and key actions required for stabilization • Partner with Operations, Sales, Marketing, Digital, Finance, Brand teams, system vendors, Ownership groups, Asset Managers, property leaders, and Regional Revenue Strategy leaders to ensure revenue-related transition priorities remain on track • Support the hotel transition and stabilization period by aligning revenue systems, pricing strategy, inventory controls, segmentation, market mix, channel availability, reporting cadence, and forecast process • Review system setup, rate plans, room types, market segmentation, channel connectivity, restrictions, inventory controls, and reporting access to ensure the hotel is positioned to execute revenue strategies effectively • Monitor early transition performance, including pace, demand trends, market conditions, competitive positioning, forecast accuracy, channel contribution, distribution costs, and key revenue KPIs • Support the onboarding of new Revenue Management leaders assigned to transition or integration hotels by providing transition history, strategic priorities, system and process guidance, stakeholder context, and open action items • Prepare and deliver transition documentation, performance insights, open items, risks, and recommendations to support a clean handoff to the assigned Regional Revenue Strategy team

• Develop a deep understanding of the enterprise facilities management and CMMS landscape — including occupier pain points, competitive dynamics, and evolving buyer expectations. • Continuously assess gaps in Corrigo Enterprise’s current monetization model — including undermonetized features, untapped customer segments, and expansion revenue potential within the existing customer base. • Define and own a forward-looking AI revenue strategy for Corrigo Enterprise — identifying which AI capabilities (predictive maintenance, autonomous work order triage, intelligent asset recommendations, generative AI-assisted workflows) represent the strongest monetization opportunities, and building the roadmap to get there. • Evaluate premium tier and packaging strategies that allow Corrigo Enterprise to capture value from AI-powered and advanced analytics features above and beyond the core platform. • Identify integration, marketplace, and ecosystem revenue opportunities — leveraging Corrigo Enterprise’s role as a system of record for $8B+ in annual transactional spend. • Stay current on the CMMS and FM technology competitive landscape to ensure Corrigo Enterprise’s revenue strategy is differentiated and defensible. • Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections. • Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals. • Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and Corrigo Enterprise Business Operations. • Partner closely with Product Management and JLL’s AI/data science teams to shape the AI feature roadmap for Corrigo Enterprise — ensuring AI development is tied to monetizable customer outcomes, not just technical milestones. • Define go-to-market strategies for AI-powered features — including pricing, packaging, positioning, and the sales enablement needed to drive adoption among Corrigo Enterprise’s large existing customer base. • Develop upsell and expansion programs targeting existing Corrigo Enterprise customers with AI-enhanced capabilities — driving net revenue retention and ARR growth without requiring net-new logo acquisition. • Evaluate partnerships and data licensing opportunities enabled by Corrigo Enterprise’s unparalleled dataset of facilities operations, work order history, and asset performance data.

Role Description We are seeking a highly organized, detail-oriented Revenue Operations Analyst II to join our Business Operations team, reporting directly to the Manager of Revenue Operations. In this role, you will play a critical part in ensuring data accuracy, process efficiency, and operational excellence throughout the order lifecycle, from order entry through fulfillment and shipment. As a key member of the Revenue Operations team, you will work cross-functionally with Sales, Finance, Supply Chain, Manufacturing, and Customer Support to ensure orders are processed accurately, customer commitments are met, and operational processes are continuously improved. This position resides within the Business Operations organization and focuses on operational execution, process management, and revenue enablement rather than accounting or financial reporting. Location: Remote - Must reside in the Pacific Time Zone Qualifications - 3-5 years of experience in a similar role, executing on tactical tasks daily - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) - Proven expertise in Excel with ability to analyze and manipulate data - Ability to prioritize and manage multiple tasks in a fast-paced environment - Detail-oriented with a focus on accuracy and efficiency - Some travel may be required (up to 10%) Requirements - Assist in the creation, maintenance, and management of Sales Orders in SAP - Execute on established Revenue Operations processes and procedures to support the revenue lifecycle - Collaborate with cross-functional teams (Sales, Finance, Logistics, and Operations) to drive revenue initiatives and process improvements - Assist in resolving Revenue Operations issues, inquiries and data discrepancies - Play a key role in ensuring the accuracy, integrity, and efficiency of data within SAP - Support reporting, audits, and data validation efforts as needed Benefits - Compensation: Base pay, plus generous annual equity package and potential bonuses Physical Requirements and Working Conditions - Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time - Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis - Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy - May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations - Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment - Occasional off-hours or weekend work required for emergency facility responses or projects as needed - Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks