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Senior Operations Manager – Customer Journey, Sales Enablement
Location
Germany
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Senior Operations Manager – Customer Journey, Sales Enablement
foodforecast
• You analyze, define, structure and document operational processes across the entire customer journey – from lead to existing customer. • You identify gaps and inefficiencies in current practices and develop clear, repeatable standards. • You enable our Sales teams to operate autonomously through clear processes, tools and documentation instead of ad-hoc decisions. • You work closely with Sales, Customer Success, Marketing and Product to ensure smooth handovers and interfaces. • You are responsible for selecting, implementing and continuously improving tools and systems (including our CRM HubSpot, workflow automation and reporting) that support the Commercial function. • You set up relevant KPIs and dashboards to make performance across the customer journey measurable and manageable. • You actively drive automation and process optimization to reduce manual effort within the team. • You plan capacity in advance and ensure smooth operations even during growth phases.
Job Requirements
- Several years of experience in an Operations, Sales Ops or comparable role, ideally in a B2B SaaS environment or in a scale-up.
- Proven experience in building, documenting and scaling processes.
- Strong analytical and structured thinking – you bring order to complexity.
- Experience working with and enabling Sales teams.
- Hands-on mentality: you not only design concepts but also implement them yourself.
- Confident use of CRM and automation tools; experience with HubSpot is a plus.
- Very good German and English skills, both written and spoken.
Benefits
- Exciting and responsible tasks in a fast-growing company.
- The opportunity to work in a meaningful and future-oriented field.
- Significant development opportunities and a genuine start-up atmosphere within a dynamic team.
- Flexible working hours and the option to work from home.
- A team of motivated colleagues who want to make a real impact together.
- Ownership of your own projects and the opportunity to contribute actively to shaping the organization.
- Employee benefits such as an Urban Sports membership, bike leasing and a subsidy for company pension contributions.
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