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Flywire

Delivering the most important & complex payments.

Client Relationship Manager – Education

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Client Relationship Manager – Education

Flywire

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. • Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. • Present products and services to clients in an informative, educational, and consultative manner • Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. • Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. • Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. • Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations. • Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems. • Perform accurate updates to CRM for timely availability of information • Monitor/report/review utilisation, payers, and revenue • Give appropriate attention to escalations • Conduct regular reviews with customer success team to ensure product and service satisfaction • Provide continuous training and resource material management to all relevant client departments

Job Requirements

  • 5+ years of experience in account management or client success.
  • Ideally strong experience in International Higher Education, Education Management or and Payments.
  • Ability to engage remote stakeholders & work well with a remote team
  • Willingness to travel (20-25%)
  • First class written and verbal communication skills
  • Exceptional presentation skills, including the ability to address and support all levels, including senior executives
  • Strong attention to detail, time management and organisational skills
  • Excellent interpersonal, analytical and planning skills in a multicultural environment
  • Problem Solving and project management skills
  • The ability to work alone as well as part of a team in a fast-moving environment
  • Takes initiative, willing to engage internally and externally.
  • Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.

Benefits

  • Competitive compensation
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

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