• Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey. • Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment. • Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail. • Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves. • Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering. • Help refine processes, documentation, and workflows that improve both the customer experience and internal operations. • Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners. • Participate in ongoing training as new products, features, and operational processes are introduced.

Role Description The Senior Operations Analyst independently develops and maintains processes, procedures and controls to be utilized by real-time Operations personnel in their performance of SPP operational functions. These processes, procedures and controls are necessary to facilitate job performance in compliance with all applicable governing criteria, standards, tariffs, protocols, business practices and regulations and to ensure a high level of reliable electric service. Analysts perform assignments independently based on overall Operations objectives, training and tool requirements, market and reliability concepts, project management, policy matters and quality assurance processes and metrics. The role is expected to work closely with analysts and/or Engineers of the Operations Reliability, Engineering and Market Administration teams in jointly defining and implementing requirements for the tool suite as an integrated whole. Core Responsibilities - Exhibit a high level understanding of key Operations systems, including power system and associated transmission system issues and concerns. - Exhibit a high level of familiarity with the most relevant Operations tools. - Acquire proficiency with necessary tools related to complex Operational processes and be able to support junior analysts in this area of development. - Ensure accurate documentation and implementation of requested model changes. - Manage complex operational processes where delegation of assignments may be required. - Develop metrics for analyzing performance of Operations processes/procedures. - Demonstrate full understanding of content and concepts of industry governing documents. - Identify, independently, links between governing documents and Operations processes/procedures. - Utilize stakeholder relationships essential to develop Operations solutions and facilitate the project management process. - Develop and maintain strong relationships with internal departments and external organizations to answer questions and resolve issues. - Ensure compliance with all control activities subject to SOC-1 audit. - Analyze, report and suggest methods to mitigate results identified in analysis. - Apply advanced teamwork and resource delegation skills to support and facilitate Operations processes in a team environment. Able to support the analytical coordination of stakeholder-driven processes. Qualifications - Bachelor’s Degree in a technical or business discipline; Two (2) years of relevant job-related experience may be considered in lieu of degree requirement. - 6 years of industry experience. Preferred Qualifications - Experience in the electric utility industry, database management systems, data analysis and ad hoc report writing. - Experience with advanced decision-making in a multi-client environment. - Advanced degree in related field of study. Other Requirements - Ability to handle most types of assignments or tasks independently, regardless of complexity or difficulty. - Broad knowledge or experience in field. - Ability to coach junior analysts in some assignments or tasks. - Strong inter-personal, oral and written communication skills. - Good organizational skills. - Proficiency with Microsoft Office applications and Project Management concepts and tools. - Understanding of and compliance with SPP Policies and Procedures. Expected Hours of Work This is a full-time position. The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Work hours may vary based on organizational and operational needs, as determined by management. Occasional extended or nonstandard hours may be required. Travel This position requires minimal travel (approximately 0-15%). Benefits - Competitive and transparent pay with bonus opportunities. - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance. - Relocation bonus (if applicable). - Hybrid working environment for positions that are eligible. - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP. Company Description SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

• Own day-to-day operational execution across ASO, Fully Insured, ACA, and Stop-Loss lines of business. • Ensure operational teams deliver accurate, timely, compliant, and high-quality services. • Establish accountability across teams for service levels, productivity, quality, turnaround times, and client commitments. • Manage operational priorities, workload capacity, resource allocation, and business performance. • Ensure operational consistency across lines of business while managing the unique requirements of self-funded ASO administration, Fully Insured plan operations, ACA workflows, and stop-loss administration. • Identify operational risks and opportunities while implementing solutions to improve performance, reliability, and client experience. • Oversee execution of claims administration, eligibility coordination, billing support, stop-loss administration, carrier collaboration, recoveries, and operational controls. • Ensure claims and operational processes meet quality, compliance, financial, and service expectations. • Monitor claims and stop-loss performance, identify challenges, and implement corrective actions. • Partner with internal teams and external stakeholders to resolve operational issues and improve outcomes. • Recruit, develop, coach, and retain high-performing operational teams and leaders. • Establish clear performance expectations, leadership capabilities, and professional development opportunities. • Build a culture of accountability, collaboration, continuous improvement, and customer-focused execution. • Develop organizational capacity to support business growth and evolving operational needs. • Lead managers and teams through operational changes while ensuring engagement and adoption. • Establish and manage operational KPIs, SLAs, quality standards, productivity measures, and service performance goals. • Monitor operational results and implement improvement plans when performance expectations are not met. • Maintain visibility into operational trends, risks, opportunities, and business outcomes. • Provide leadership with insights and recommendations to improve operational effectiveness. • Help identify opportunities to improve operational efficiency, reduce complexity, and enhance service delivery. • Ensure operational teams successfully adopt and sustain new processes, technologies, and operating practices. • Support continuous improvement efforts by identifying root causes, improving workflows, and strengthening operational discipline. • Ensure compliance with applicable federal and state regulations, contractual obligations, internal policies, and healthcare industry requirements. • Support audit readiness, quality assurance programs, and operational governance activities. • Maintain appropriate operational controls and risk management practices. • Ensure teams operate within established compliance and quality standards. • Partner with Technology, Finance, Compliance, Client Success, Implementation, Transformation, and Executive Leadership to resolve operational issues and support business objectives, and work on initiatives involving process improvement, automation, technology enablement, and organizational change. • Communicate operational performance, priorities, risks, and recommendations to executive leadership. • Translate business strategy into effective operational execution.

Role Description The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots. This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution. What You'll Do - New Customer Onboarding - Lead on-site robot setup and user training following Turf Tank’s standardized processes. - Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness. - Provide clear training and supporting resources to build user confidence. - Territory Maintenance - Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager. - Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team. - Document work completed and communicate feedback to the Field Operations Manager for continuous improvement. - Customer Support - Assist during peak seasons by supporting the Robot Support team with overflow requests. - Follow established checklists, processes, and standards to ensure consistency across all deployments. - Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials. Qualifications - Experience in technical field service, installation, or training roles. - Strong communication and instructional skills. - Technical aptitude with robotics, software, and problem-solving. - A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding. Requirements - Overnight travel is required up to 80% of the time. - Day travel is required up to 90% of the time. - Work remotely. - Possess and maintain a valid driver’s license with a clean driving record. - Must pass an MVR and drug screen before the start date. - Maintain eligibility for Turf Tank's fleet insurance. Physical Requirements - Work outdoors (up to 8+ hours). - Lift 50 lbs. - Perform work while standing, stooping, or squatting. - Work above the shoulder and below knee heights. - Sit or stand for extended periods (up to 8+ hours).