Fluxx Labs

• Lead the architecture and implementation of major initiatives in our platform • Make architectural decisions considering several plausible approaches • Provide technical leadership across all phases of engineering work • Work cross-functionally with other teams to drive complex decisions • Design and implement user-facing and backend features • Produce high-quality code that is well designed and thoroughly tested • Mentor engineers and contribute to design discussions • Champion thoughtful use of AI in development workflows

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines • Ability to navigate and balance competing priorities across multiple projects • Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements • When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform • Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond • Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration. • Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.) • Educate customers on how to use purchased software system and personalized system features • Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community. • Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience. • Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.

• Be well versed and experienced in all aspects of project management. You must know: 1) how to execute projects according to a determined timeline, methodology, scope, and budget, 2) how to track and report on progress to Fluxx management and with the client project team and key stakeholders 2) how to flag, mitigate and manage risks 3) when to diffuse issues or risks and when to escalate them, and 4) how to maintain quality control throughout the project lifecycle 5) the core tenants of project management discipline inside and out. • Facilitate discovery sessions with clients and turn the data gathered in these sessions into functional requirements and user stories • Be a super awesome communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience and proactively communicate with the client and key stakeholders • Serve as the face of the organization to the client and address all requests, small or large in a timely and professional manner • Facilitate sessions with project stakeholders to outline scope, goals, deliverables, resource needs, and timelines, and do it all with confidence and a smile • Have the ability to skillfully push back on client requests and say no while gaining their trust and consensus around tough decisions • Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders • Conduct demos and training as needed • Understand what a change order is and when it is appropriate, and be able to develop it internally and sell the client on it • Be eager and able to help develop tools, best practices, and documentation for project management and related processes, as necessary • Willing to be hands on supporting your team with testing, user stories and documentation.

Role Description Fluxx is looking for a strategic, systems-thinking Senior Product Manager, OneFluxx to own and evolve the internal operating system that powers how we work. As the Senior Product Manager for OneFluxx, you’ll own the vision, strategy, and execution of the platform that unifies data across every enterprise tool we use and turns it into actionable insight. - Treat internal stakeholders and employee-submitted proposals like customers — understanding their needs, prioritizing with clear business cases, and shipping pragmatic solutions. - Partner directly with VPs and C-level leaders to align on the roadmap for the highest-ROI investments. - Lead build-vs.-buy decisions, and own data security, privacy, and access controls. - Create playbooks for how PMs across Fluxx leverage AI in product design and discovery. - This is a high-ownership, executive-facing role that blends product management, operations strategy, and data leadership. Qualifications - 8+ years in product management, operations, or a related data/systems role within a technology or SaaS environment. - Track record of owning and shipping end-to-end products that drive adoption. - Demonstrated experience consolidating disparate enterprise tools and data sources into unified platforms. - Strong business-case and prioritization skills. - Working knowledge of data architecture, APIs, integrations, and modern analytics/BI tooling. - Highly relational systems thinker who builds trust across levels of the organization. - High-ownership operator and change agent. - Bonus: experience in grantmaking, philanthropy-tech, or other mission-driven SaaS. Requirements - Map, connect, and rationalize data sources across departments for faster, evidence-based decisions. - Run a transparent intake and prioritization process for employee-submitted proposals. - Partner with InfoSec and Legal to design and enforce data-access, privacy, and governance controls. - Lead rollout and change management for new systems and workflows. - Continuously monitor, improve, and maintain features over time. Benefits - Medical, dental, and vision insurance. - Flexible time off. - Paid sick leave. - 12 weeks of fully-paid parental leave. - Annual learning and development stipend. - Internet stipend. - One-time home office set-up stipend. - 401(k) retirement plan with company match. - Eligible for incentive stock options, subject to the terms of Fluxx’s applicable stock plans.

• Partner with the Manager, Strategic Campaigns and Proposals to coordinate and execute RFP responses, RFIs, and other strategic submissions. • Help manage proposal timelines, task assignments, internal reviews, and submission deadlines. • Ensure accuracy, consistency, and clarity throughout each response—keeping everything on brand and on time. • Perform FOIA / Open Records Requests • Develop strong win themes • Participate in color reviews • Manage multiple RFx pursuits at the same time • Maintain and update a centralized proposal content library, making it easier to build high-quality responses at scale. • Collaborate with the marketing team to adapt proposal content into marketing assets such as case studies, web copy, campaign messaging, and thought leadership pieces. • Ensure all content aligns with brand voice, storytelling strategy, and demand generation goals. • Create and improve response-ready content on key topics such as: • Return on Investment (ROI) vs. Cost of Inaction (COI) • Probability of Winning • Phased implementation approaches • Multi-agency deployments • Product innovations, including AI and roadmap positioning • Track proposal progress and win/loss metrics to identify trends and surface areas for improvement. • Collaborate on post-submission debriefs and share learnings to evolve future proposals. • Help maintain internal documentation and best practices as we refine our proposal operations. • Salesforce data entry to track RFXs and FOIA requests

• Design, build, and maintain fullstack features across the Grantseeker Pro platform and related products • Collaborate cross-functionally with product managers, designers, and engineers to deliver high-impact user experiences • Contribute to system architecture and technical decision-making, ensuring scalability, performance, and reliability • Write clean, maintainable, and well-tested code across frontend and backend systems • Lead and participate in code reviews, providing thoughtful feedback and mentoring other engineers • Improve development processes, tooling, and engineering standards to increase team velocity and product quality

• Lead one or more engineering teams to ship high-quality features and maintain the Grantmaker platform. • Own delivery timelines, stakeholder communication, and release quality. • Recruit, develop, and retain a high-performing distributed engineering team. • Set clear expectations, run effective 1:1s, and create an environment where engineers feel motivated to contribute to a high-performing team. • Own your team’s AI tooling adoption—set measurable targets for GitHub Copilot, Claude Code, and Claude.ai usage, track productivity impact. • Establish a strong engineering culture grounded in high-quality execution, continuous learning, and rapid innovation. • Partner with Product, DevOps, Infrastructure, QA, and Customer Experience to align engineering execution with company strategy and customer needs. • Define milestones, assess project risk, and lead cross-functional teams through complex initiatives. • Drive engineering-wide initiatives focused on innovation, customer impact, and long-term scalability. • Represent the engineering organization in leadership discussions and occasionally in direct conversations with customers. • Participate in code, system, and architecture reviews; guide teams in maintaining high standards of technical excellence. • Define and own engineering OKRs for your teams. Track platform performance, delivery health, and team effectiveness.

• Maintain real-time visibility into Professional Services capacity, availability, and utilization. • Support short- and medium-term resource forecasting based on pipeline, booked work, and delivery timelines. • Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals. • Provide analysis that supports the business objectives of the Services organization and aligns with the corporate vision. • Run weekly/monthly/quarterly billing and estimated revenue recognition; identify corrective actions that are required to meet/beat targets. • Develop analytical reports for all sources of service revenue, consistent with company standards and management direction. • Coordinate partner staffing, including partner contract process. • Coordinate with the Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements. • Subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes related to operations, customer billing, and staff utilization. • Skills Matrix: Management of PS / Vertical Resource Skill Matrix, ensuring all PS resources have an updated Skills Matrix. • Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization. • Support the Professional Services staff to better understand revenue, hours, and target attainment goals.

• Owns a portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts • Develop and execute strategic success plans aligned to customer goals, risk signals, and growth opportunities • Serve as a trusted advisor to executive and operational stakeholders within customer organizations • Lead renewal strategy and execution, including pricing conversations and contract alignment • Proactively identify and drive upsell and cross-sell opportunities in partnership with Sales and Account Management • Leverage technology and automation with a one-to-many approach in managing customers • Anticipate customer needs and risks by analyzing usage data, sentiment, and engagement trends • Lead proactive interventions to mitigate churn and improve customer health • Deliver executive-level health checks, business reviews, and outcome-based conversations • Manage and resolve high-stakes or escalated customer situations with confidence and empathy • Lead executive-level business reviews by developing compelling, data-driven materials; collaborating cross-functionally on content and deliverables; tailoring messaging to key customer personas; and clearly articulating the value and impact of the Fluxx platform to stakeholders at all levels. • Act as a primary customer advocate internally, influencing Product, Support, Engineering, Integrations, and Marketing • Collaborate cross-functionally to resolve complex issues and improve the end-to-end customer experience • Contribute to process improvements, playbooks/workflows, and best practices that scale customer success efforts • Coach and mentor Associate and peer CSMs through modeling best practices and sharing expertise • Demonstrate advanced proficiency in tools such as Salesforce, Planhat, and other CS technologies • Use data to inform strategy, prioritize accounts, and communicate customer insights effectively • Support customer enablement through tailored guidance, training sessions, and strategic recommendations • Identify and facilitate opportunities for Advanced Services, professional services, and training by partnering with customers and internal teams to ensure timely alignment, delivery readiness, and measurable outcomes.