• Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere. • Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities. • Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals. • Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams. • Manage renewals, expansions, and accurate forecasting for all assigned accounts. • Help shape the product roadmap by gathering and sharing customer requests/insights. • Develop scalable best practices, educational materials, and training resources to enhance client retention & success. • Lead consultations and one-on-one demos to educate customers on platform features. • Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers. • Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty. • Contribute to building scalable processes and frameworks that support Customer Success and platform growth. • Leverage strong project management skills to ensure seamless campaign execution. • Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.

• You'll be successful in this role if you possess a blend of empathy, strategic thinking, and relentless dedication to customer satisfaction. • You are a proactive problem-solver, adept at understanding the unique needs and goals of each SMB client. • Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal. • Maintain accurate records of customer interactions, transactions, organizational changes and feedback, while using this data to improve future strategies. • Stay updated on Thanx product developments and industry trends to provide knowledgeable support and advice to customers.

• Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enable them to use our technology independently. • Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers, and to create the conditions for long-term success. • You’ll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital's needs. • You’ll ensure they are getting real, measurable value from LOLA and start leading strategic conversations that will lay the foundation for long-term continuity. • You’ll be leading renewal and expansion discussions, proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners.

• Leading cross-functional projects that are the company’s top priority. You’ll be working closely with our leadership team. • Driving complex operations projects, including helping new healthcare groups get properly organized in all 50 states. • Own client relationships and guide leaders of multi-state healthcare companies through onboarding and ongoing engagement, ensuring a smooth start to their journey with us. • Serve as the face of the company to clients, state medical boards, insurance payers, physicians, and other stakeholders. • Manage all client communications, ensuring a seamless experience across meetings, calls, and inquiries. • Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, and solutions-focused support. • Handle escalated concerns with empathy and efficiency, working to resolve issues quickly • Collaborate internally with Compliance Ops, Partnerships, and BizOps to align efforts and meet client needs. • Drive process improvements to enhance client onboarding and long-term success.