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Fluxx Labs

Fluxx, legally known as Fluxx Labs, was founded in 2010 to "democratize philanthropy" by helping teams build capacity and strengthen operations via smart automa

Professional Services Project Coordinator

Location

United States

Posted

129 days ago

Salary

$50.2K - $72.8K / year

Seniority

Senior

English

Job Description

Professional Services Project Coordinator

Fluxx Labs

• Maintain real-time visibility into Professional Services capacity, availability, and utilization. • Support short- and medium-term resource forecasting based on pipeline, booked work, and delivery timelines. • Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals. • Provide analysis that supports the business objectives of the Services organization and aligns with the corporate vision. • Run weekly/monthly/quarterly billing and estimated revenue recognition; identify corrective actions that are required to meet/beat targets. • Develop analytical reports for all sources of service revenue, consistent with company standards and management direction. • Coordinate partner staffing, including partner contract process. • Coordinate with the Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements. • Subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes related to operations, customer billing, and staff utilization. • Skills Matrix: Management of PS / Vertical Resource Skill Matrix, ensuring all PS resources have an updated Skills Matrix. • Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization. • Support the Professional Services staff to better understand revenue, hours, and target attainment goals.

Job Requirements

  • Demonstrated progressive industry experience in a Professional Services Operations or similar role for a high-tech product company
  • Demonstrated progressive PSA tools experience required (i.e., NetSuite Openair, FinancialForce)
  • Previous experience in a data-driven, analytics-centric role
  • A working understanding of Professional Services cost structures is strongly preferred
  • Strong Microsoft Excel skills, including experience with pivot tables, analyzing and formatting data, using filters, and creating charts and graphs
  • Excellent communication and presentation skills
  • Must have incredible attention to detail, be self-starting, and possess strong organizational skills
  • You share our values and work in accordance with those values.
  • Strong technical acumen and familiarity with productivity tools (Google Workspace, MS Office, and Mac tools)
  • Familiarity with project management tools and methodologies
  • Ability to travel up 10%-25% per month
  • Familiarity with grant management processes is a huge plus.

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