Flexport

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals • Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team • Consult with new clients to understand their supply chain needs • Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings • Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business • Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle • Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience • Lead the customer onboarding process by leveraging internal resources and teams

Role Description Japan is a relationship-driven market where local presence and regional coverage are critical to building a strong sales pipeline. Today, Flexport's commercial coverage outside Tokyo is limited, leaving significant new business opportunities in the Kansai region untapped. As we insource our Japan operations and scale our in-country team, we are hiring Account Executives based in Osaka to lead Flexport's commercial expansion across Kansai. In this role, you will own new business development across Osaka, Kyoto, Kobe, and the broader Kansai region — building Flexport's pipeline, winning new logos, and acting as the trusted local face of Flexport for clients in the region. You will also play a hybrid AM/AE role for newly acquired FOB accounts in Kansai, supporting both acquisition and early-stage account growth. This is a high-autonomy role with a clear path to future sales leadership in Japan. - Develop new business opportunities across the Kansai region (Osaka, Kyoto, Kobe, and surrounding areas) and expand Flexport's regional coverage in Japan. - Build and manage a strong pipeline of small to mid-sized opportunities, driving customer acquisition through outbound prospecting, referrals, and partner networks. - Manage day-to-day communication with customers and prospects, serving as their primary local Flexport point of contact. - Convert opportunities into recurring and scalable business across Ocean (FCL/LCL) and Air. - Support senior sales colleagues on strategic account development and execution where Kansai-based decision-making or operations are involved. - Build long-term customer relationships and strengthen Flexport's local market presence in Kansai through industry events, customer visits, and regional networks. - Support FOB accounts for newly acquired customers in the Kansai region in a hybrid AM/AE capacity, ensuring smooth onboarding and early-stage account stability. - Demonstrate strong potential to grow into a future sales leader in Japan, with progressive ownership over more strategic accounts and team contribution. - Collaborate closely with the Tokyo-based commercial leadership, the Japan General Manager, and the newly insourced Tokyo Ocean and Air operations teams. Qualifications - Bachelor's degree or equivalent. - 5+ years of experience in B2B sales, business development, or account management — ideally in freight forwarding, logistics, supply chain, or 3PL services. - Demonstrated track record of winning new business in Japan, ideally with key accounts in the Kansai region (proven experience with brands such as ASICS, Epson, Keyence, or similar is a strong plus). - Established familiarity with Kansai-based shippers across manufacturing, consumer goods, electronics, automotive, chemicals, or industrial sectors. - Native or business-level Japanese (verbal and written) and conversational to professional English. - Working knowledge of Ocean (FCL/LCL) and Air freight, with the ability to articulate clear value to logistics and procurement decision-makers. - Self-starter mindset — able to operate effectively as a remote member of the Japan team while collaborating closely with Tokyo and APAC counterparts. - Strong communication, negotiation, and customer relationship skills. - High integrity, customer-first orientation, and alignment with Flexport's values. Requirements - Experience selling technology-enabled or digital freight platforms. - Familiarity with Japan–China, Japan–Southeast Asia, Japan–US, and Japan–EU trade flows. - Prior experience as part of a country launch, new office build-out, or insourcing initiative. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Title: Capital Credit Senior Associate, Underwriting and Portfolio Management Location: Dallas, Texas, United States Job Description: About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: As a Capital Credit Senior Associate, Underwriting and Portfolio Management, you will play a pivotal role in Flexport Capital’s portfolio management strategy. This is a hybrid role sitting at the intersection of hands-on credit stewardship and data-driven innovation. You won't just analyze high-level trends; you will actively manage the monthly financial review process, lead diligence on flagged accounts, and own the operational compliance stack. You will be the first line of defense in monitoring portfolio health while simultaneously building the tools and dashboards that make that monitoring scalable. You Will: - Lead Portfolio Reviews & Diligence: Manage the monthly financial review process for the entire customer base. You will direct Associate support for data gathering, but you will be responsible for the analysis, knowing exactly what red flags to look for in financial statements. - Conduct Active Risk Management: Identify deteriorating credits or anomalies and immediately trigger deeper reviews. You will prepare for and lead diligence calls with borrowers to investigate issues and determine necessary actions. - Prepare Credit Modifications: Evaluate requests from Business Development for line increases, term adjustments, or other modifications. You will be responsible for writing the loan modification templates/memos and providing the credit diligence and justification for your recommendations. - Own Compliance & Operations: oversee and improve our KYB/KYC, UCC lien filing, and lien management processes. You will ensure strict compliance and proactively suggest new vendors, products, or process improvements to streamline operations. - Build & Maintain Analytics: Design portfolio monitoring dashboards that aggregate credit, collateral, and operational data. You will continue to use tools (SQL, Python, Looker) to automate data ingestion and anomaly detection. - Analyze Trends: Monitor borrower and portfolio trends—including CRR migration, LGD, DSO, and exposure concentration—to inform repricing or mitigation strategies. - Drive Process Improvement: Continuously improve internal reporting and data quality, ensuring our tools serve as a reliable "single pane of glass" for portfolio risk visibility. You will use the available low-code and analytical tools (using SQL, Python, Airtable, Looker, or Power Automate) to automate data ingestion, anomaly detection, and risk flag generation. You Should Have: - 3–7 years of experience in commercial lending, credit risk, or portfolio management (Asset-Based Lending or Working Capital experience is highly preferred). - Hands-on Credit Experience: You have experience manually reviewing financial statements, identifying risk factors, and writing credit memos or loan modification justifications. You are comfortable getting on the phone with a CFO to ask hard questions. - Operational Knowledge: Familiarity with the mechanics of lending operations, including KYB/KYC regulations, UCC lien perfection, and compliance management. - Technical Proficiency: Proven experience leveraging data analytics tools (SQL, Power BI, Tableau, Looker) to analyze portfolios. - Low-Code/Automation Skills: Working knowledge of tools like Power Automate, Airtable, or Zapier to build scalable processes is a strong plus. - Communication Skills: Excellent verbal and written communication skills to articulate credit rationale to the Risk Committee and partner effectively with BD and Ops. - Education: Bachelor’s degree in Finance, Business, Data Analytics, or a related field (MBA or CFA is a plus). Why Flexport: You’ll be joining Flexport Capital, a high-velocity fintech unit operating with the agility of a startup and the data advantage of a global logistics leader. This is a hands-on environment for builders, not just observers. You won’t just monitor algorithms, you’ll be in the trenches of deal structuring, operational compliance, and borrower diligence, actively shaping how we lend and recover. You will play a direct role in fusing traditional credit discipline with next-gen analytics, driving our mission to scale asset-based lending while keeping losses under 1.5%. If you’re ready to roll up your sleeves and own the outcome, you belong here. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

• Identify, engage, and close net-new enterprise customers, meeting/exceeding individual quotas. • Build and manage a pipeline through self-prospecting and SDR-supported outreach. • Qualify opportunities rigorously, aligning customer needs and timing with Flexport’s capabilities. • Maintain accurate opportunity management and forecasting in Salesforce (SFDC). • Lead in-depth discovery with enterprise customers to understand supply chain challenges. • Engage multiple stakeholders across procurement, ops, finance, and leadership functions. • Translate complex customer requirements into tailored, value-driven Flexport solutions. • Demonstrate Flexport’s platform and services through remote and in-person meetings. • Manage longer, more complex sales cycles with discipline and clear next-step ownership. • Lead commercial discussions in alignment with Flexport pricing and contracting frameworks. • Coordinate internal stakeholders (Ops, Solutions, Finance, Legal) to shape and progress deals. • Lead the customer onboarding process by mobilizing and aligning internal teams and resources. • Ensure a smooth transition from sale to execution • Begin establishing long-term, trusted relationships with key customer stakeholders.

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals • Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team • Consult with new clients to understand their supply chain needs • Create a value-add solution, demonstrating Flexport’s capabilities through remote and in-person meetings • Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business • Navigate, bundle, and sell Flexport's suite of products across the supply chain/shipment lifecycle • Work closely with the all internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience • Lead the customer onboarding process by leveraging internal resources and teams

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Help Facilitate Our Clients’ Duty Recovery Efforts The opportunity: Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Associate to join our Drawback team. In this role, you’ll be responsible for helping us build the next generation of drawback services by optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade. You will: - Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs - Manage the day-to-day drawback operations for multiple clients - Onboard and work on initial claims for new drawback clients by meeting with them, developing internal and external SOPs and walking the clients through what is needed to have a robust and complete drawback solution. - Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally - Analyze import, export, manufacturing, and other business documents and data - Proactively investigate drawback recovery enhancements - Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth - Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues - Manage and maintain import, export, and other client and claim databases - Work to ensure compliance with drawback and other regulations - Assist Associate team members learning and development by providing opportunities to shadow with client onboarding and communication for first filing clients. - Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions - Troubleshoot and resolve any issues or challenges that arise during software development and implementation - Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions - Contribute to the continuous improvement of duty drawback processes and workflows - Provide training to both associates and analysts on the drawback team to help with development and growth of the overall organization. - Assist Associate Managers in overseeing the open projects to ensure consistent communication and project updates for clients allowing for best in class service given to all clients. You should have: - Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills, - Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable - Familiarity with large sets of data - Mastery of email communication. You keep the inbox at zero. - High level of computer literacy. No paper. All digital. - 3-5 years of experience in duty drawback program implementation and account management - Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred. - Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred #LI-Remote The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this position (this does not include bonus, equity and benefits): $73,920—$92,400 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. We’re looking for a Senior Drawback Associate to join our Drawback team. In this role, you’ll be responsible for helping us build the next generation of drawback services by optimizing our clients’ drawback recoveries and facilitating their drawback experience. - Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs. - Manage the day-to-day drawback operations for multiple clients. - Onboard and work on initial claims for new drawback clients by meeting with them, developing internal and external SOPs, and walking the clients through what is needed to have a robust and complete drawback solution. - Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally. - Analyze import, export, manufacturing, and other business documents and data. - Proactively investigate drawback recovery enhancements. - Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth. - Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues. - Manage and maintain import, export, and other client and claim databases. - Work to ensure compliance with drawback and other regulations. - Assist Associate team members' learning and development by providing opportunities to shadow with client onboarding and communication for first filing clients. - Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions. - Troubleshoot and resolve any issues or challenges that arise during software development and implementation. - Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions. - Contribute to the continuous improvement of duty drawback processes and workflows. - Provide training to both associates and analysts on the drawback team to help with development and growth of the overall organization. - Assist Associate Managers in overseeing the open projects to ensure consistent communication and project updates for clients allowing for best in class service given to all clients. Qualifications - Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills. - Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable. - Familiarity with large sets of data. - Mastery of email communication. You keep the inbox at zero. - High level of computer literacy. No paper. All digital. - 3-5 years of experience in duty drawback program implementation and account management. - Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred. - Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred. Company Description At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.

Role Description The Enterprise Account Executive (ENT) is responsible for driving complex, high-value enterprise deals and establishing long-term strategic partnerships with large customers. This role owns advanced, multi-stakeholder sales cycles that often span regions, business units, and decision layers. The ENT AE operates with a high degree of autonomy, shaping deal strategy, influencing executive stakeholders, and orchestrating cross-functional teams to deliver differentiated, value-driven solutions. Your responsibilities as an Account Executive, ENT include, but are not limited to the following: - Pipeline & Opportunity Ownership - Own and close high-value, complex enterprise opportunities, consistently meeting or exceeding individual quotas. - Build a strategic pipeline through self-prospecting, account planning, and SDR partnership. - Proactively identify whitespace, expansion potential, and multi-entity opportunities within target accounts. - Maintain forecasting, opportunity hygiene, and deal governance in Salesforce (SFDC). - Strategic Discovery & Solution Architecture - Lead executive-level discovery to understand enterprise supply chain strategy, risk posture, and long-term business objectives. - Navigate complex buying groups across procurement, ops, finance, IT, and senior leadership. - Design integrated, multi-product Flexport solutions aligned to customer priorities and business outcomes. - Position Flexport as a strategic partner through compelling value narratives, business cases, and solution roadmaps. - Deal Strategy, Negotiation & Closing - Own end-to-end deal strategy for complex opportunities, including stakeholder mapping, decision criteria, and close plans. - Lead advanced commercial negotiation, pricing, contracts, and non-standard deal structures. - Orchestrate internal stakeholders (Ops, Finance, Legal, Product) to progress deals efficiently. - Onboarding, Expansion & Relationship Leadership - Own the onboarding motion, ensuring enterprise customers are set up for scalable success. - Establish and maintain trusted relationships with senior and executive customer stakeholders. - Identify expansion opportunities together with Account Management to drive sustained growth. - Serve as a point of escalation and strategic advisor during the customer lifecycle. - Enterprise Leadership & Market Impact - Act as a senior commercial voice in enterprise pursuits, sharing market insight and customer feedback internally. - Contribute to enterprise sales best practices, deal reviews, and peer coaching. - Represent Flexport with credibility and confidence in high-stakes customer interactions. Qualifications - 5+ years of experience managing complex, enterprise-level sales cycles with consistent quota attainment. - Proven ability to close large, multi-stakeholder deals with long sales cycles and high deal complexity. - Strong executive presence with the ability to influence senior decision-makers. - Advanced discovery, negotiation, and value-based selling skills. - High degree of autonomy, strategic thinking, and commercial judgment. - Strong logistics, freight forwarding, or supply chain industry experience preferred. - Intermediate in English; additional languages are a plus depending on region. Benefits - An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment. - Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee. - Health insurance: employee contribution part is covered by Flexport. - 25 paid vacation days. - Equity program: every team member becomes a shareholder, aligning our success with yours. - Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members. - Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! - Monthly reimbursement of mobile phone expenses. - Car allowance: Flexport offers its sales team a monthly car allowance, allowing you to rent or lease a vehicle for both personal and professional use.