This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently expanding our remote team and are looking for individuals who enjoy working with people and delivering a high level of service. In this role, you will assist individuals who have requested information about available benefit programs and help guide them through a simple virtual process. This position is fully remote and offers structured training, ongoing support, and clear opportunities for professional growth. - Communicate with individuals who have requested information about benefit programs - Provide guidance on enrollment materials and confirm eligibility - Answer questions and provide clear explanations of available coverage options - Conduct brief virtual meetings to review program details - Maintain accurate records of client interactions and documentation - Stay informed on updates to programs, services, and procedures through ongoing training Qualifications - Previous experience in customer service, sales, or client-facing roles is helpful but not required - Strong communication and interpersonal skills - Organized with the ability to manage multiple tasks - Professional and positive attitude - Comfortable working in a remote, virtual environment Benefits - Fully remote work environment - Comprehensive onboarding and training program - Weekly compensation with performance-based bonuses - Career advancement opportunities - Health benefits after the probationary period - Supportive team culture focused on growth and development - Emphasis on maintaining a healthy work-life balance Company Description

• Understand customer mission requirements for digital communications with the public, including mapping to Executive Priorities within the Agency, office, or program. • Develop and independently deliver custom presentations on Granicus to revolutionize the prospect's engagement within the Public Sector. • Conduct detailed research and comprehensive analysis on the Federal Government Vertical, specific to Civilian Agencies and their business imperatives and challenges to drive demand generation. • Develop effective and specific sales strategies, territory, and account plans, leveraging all assets available (e.g., lines of service, marketing events, delivery resources) that represent pipeline growth and business opportunities. • Establishes agency management level relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). • Builds a trust foundation on which to provide guidance to enhance agency mission outcomes. • Lead designated territory, including customer/client relationships, prospect profiling, and sales cycles. • Encourage all clients to become Granicus references. • Follow a disciplined approach to maintain a differentiated solutions message that reduces time to identify and pursue a rolling pipeline of opportunities. • Keep pipeline current and moving up the pipeline curve and into the sales funnel. • Identify risk elements within Agency mission challenges and leverage Granicus services portfolio to address. • Leverage support organizations including Marketing, Inside Sales, Partners, and channels to develop qualified pipeline in the assigned territory. • Advance and close sales opportunities through the successful execution of the sales strategy and roadmap. • Develop effective mission-driven strategies for winning in a competitive environment. • Ability to coalesce internal resources, including sales support, marketing, and solutions consultants, into a team approach in pursuing large deals. • Meet and exceed quarterly and annual sales targets for new product and services goals. • Write and present quarterly business reviews to Sales Management, Senior Management, and peers.

• Meet or exceed sales objectives through regular meetings with healthcare providers and their staff. • Drive clinical adoption, identify and develop new accounts, and enhance relationships within existing accounts. • Develop and implement an effective territory management and planning strategy. • Create and execute a tactical plan to maximize product utilization in high-priority accounts. • Serve as the client point of contact to resolve open cases for order discrepancies in coordination with client services, ensuring timely resolution and customer satisfaction. • Serve as a vital liaison, ensuring the timely transfer of information to aid clinical decisions and handling inquiries regarding the product and testing. • Deliver key selling messages while maintaining a focus on customer service expectations. • Understand territory-related clinical and other issues impacting the business. • Maintain in-depth knowledge of scientific research, applicable disease states, and competitive landscape. • Attend sales meetings and professional conferences as required. • Develop innovative strategies to access customers and build meaningful relationships. • Quickly learn and comprehend clinical research in cancer. • Communicate feedback effectively across all levels of the organization. • Uphold the company's mission and values of accountability, innovation, integrity, quality, and teamwork. • Comply with the company’s Quality Management System policies and procedures. • Model inclusion and diversity behaviors within the organization. • Commit to excellence in performance and engage in continuous self-evaluation and development. • Travel estimated at 75% within the assigned region and may include overnight/weekend.

• Meet or exceed sales objectives through regular meetings with healthcare providers and their staff. • Drive clinical adoption, identify and develop new accounts, and enhance relationships within existing accounts. • Develop and implement an effective territory management and planning strategy. • Create and execute a tactical plan to maximize product utilization in high-priority accounts. • Serve as the client point of contact to resolve open cases for order discrepancies in coordination with client services, ensuring timely resolution and customer satisfaction. • Serve as a vital liaison, ensuring the timely transfer of information to aid clinical decisions and handling inquiries regarding the product and testing. • Deliver key selling messages while maintaining a focus on customer service expectations. • Understand territory-related clinical and other issues impacting the business. • Maintain in-depth knowledge of scientific research, applicable disease states, and competitive landscape. • Attend sales meetings and professional conferences as required. • Develop innovative strategies to access customers and build meaningful relationships. • Quickly learn and comprehend clinical research in cancer. • Communicate feedback effectively across all levels of the organization. • Uphold the company's mission and values of accountability, innovation, integrity, quality, and teamwork. • Comply with the company’s Quality Management System policies and procedures. • Model inclusion and diversity behaviors within the organization. • Commit to excellence in performance and engage in continuous self-evaluation and development. • Travel estimated at 75% within the assigned region and may include overnight/weekend.