Five Sigma - Claims Management Solution

• Assist in documenting integration workflows, field mappings, payload structures, and error-handling requirements under the direction of the Senior Analyst. • Review API documentation, webhook configurations, and event-driven specifications to support integration design and client guidance. • Help prepare functional integration specifications, sequence diagrams, and technical documentation for engineering and implementation teams. • Support clients in understanding API usage, authentication methods, rate limits, and integration best practices. • Lead data discovery and profiling activities—reading and interpreting legacy data structures, identifying data quality issues, and documenting migration scope and complexity. • Build and maintain detailed data mapping documents that define source-to-target field relationships, transformation rules, data type conversions, and handling of null or invalid values. • Translate mapping analysis into clear validation criteria and reconciliation checklists for use during mock conversions and UAT cycles. • Execute test scripts and data reconciliation queries during mock conversion cycles, documenting results and surfacing discrepancies for resolution. • Document migration cutover plans and coordinate with data engineering teams during execution phases. • Participate in requirements elicitation sessions with clients and internal stakeholders to capture integration and data migration needs. • Assist in translating business requirements into user stories, acceptance criteria, and functional specifications. • Conduct gap analysis between client requirements and platform capabilities, documenting findings for Senior Analyst review. • Maintain and update requirements documentation and change request logs throughout the project lifecycle. • Partner closely with the Senior Business Analyst / Integration Analyst, engineering, QA, and implementation teams to ensure documentation accuracy and project alignment.

• Launching new customers on Five Sigma’s SaaS platform and maintaining the ongoing health of existing customers. • Conduct project planning and manage the execution of large-scale, high-risk, or strategic projects from initiation to successful go-live, ensuring they meet scope, time, and budget. • Evaluate complex situations accurately and identify viable solutions for successful customer outcomes. • Manage relationships with internal and external stakeholders, keeping them informed to manage expectations on all project requirements and deliverables. • Ensure proper use of methodologies, tools, and procedures. • Analyze risks, establish contingency plans, and identify trigger events for initiating mitigating actions. • Collaborate with the Professional Services (PS) team to ensure successful customization and integration of our platform according to client requirements. • Build trust with clients by understanding their organization, processes, team members, and desired outcomes. • Collaborate with clients' internal and external teams to understand operational and technical project requirements. • Ensure timely and successful project completion and transition to the customer support and BAU phase. • Work with customers to create end-user training and establish support channels for go-live and post-production support. • Plan and manage project resource allocation with relevant internal departments. • Provide technical, business consulting, and product expertise to enable comprehensive implementations and solutions. • Configure product features to meet customer needs within contractual constraints or identify change requests when necessary. • Identify use cases, roles, and other business requirements for each implementation.

• Integration Analysis & Documentation: Assist in documenting integration workflows, field mappings, payload structures, and error-handling requirements under the direction of the Senior Analyst. • Review API documentation, webhook configurations, and event-driven specifications to support integration design and client guidance. • Help prepare functional integration specifications, sequence diagrams, and technical documentation for engineering and implementation teams. • Support clients in understanding API usage, authentication methods, rate limits, and integration best practices. • Use tools such as Postman and Swagger/OpenAPI to validate and trace API behavior during integration testing. • Data Migration Analysis & Documentation: Lead data discovery and profiling activities—reading and interpreting legacy data structures, identifying data quality issues, and documenting migration scope and complexity. • Build and maintain detailed data mapping documents that define source-to-target field relationships, transformation rules, data type conversions, and handling of null or invalid values. • Translate mapping analysis into clear validation criteria and reconciliation checklists for use during mock conversions and UAT cycles. • Execute test scripts and data reconciliation queries during mock conversion cycles, documenting results and surfacing discrepancies for resolution. • Support post-migration data audits by querying target datasets and validating record counts, field accuracy, and transformation outcomes against defined expectations. • Document migration cutover plans and coordinate with data engineering teams during execution phases. • Requirements & Functional Analysis: Participate in requirements elicitation sessions with clients and internal stakeholders to capture integration and data migration needs. • Assist in translating business requirements into user stories, acceptance criteria, and functional specifications. • Conduct gap analysis between client requirements and platform capabilities, documenting findings for Senior Analyst review. • Maintain and update requirements documentation and change request logs throughout the project lifecycle. • Project Support & Cross-Functional Collaboration: Partner closely with the Senior Business Analyst / Integration Analyst, engineering, QA, and implementation teams to ensure documentation accuracy and project alignment. • Support QA teams by contributing to test case development and validating functional outcomes against defined acceptance criteria. • Assist with client training and onboarding activities related to integration and migration deliverables.

• Define and execute the company’s global partnerships strategy aligned with growth objectives • Identify, develop, and close strategic partnerships (insurance carriers, TPAs, system integrators, and technology partners) • Build and drive joint Go-To-Market strategies with partners • Generate and manage pipeline through partnerships and support deals through to closure • Establish and maintain executive-level relationships with key partners • Collaborate cross-functionally with Sales, Product, and Marketing teams • Develop commercial models, partnership agreements, and incentive structures • Track, measure, and optimize partnership performance

• Integration Analysis & Documentation • Assist in documenting integration workflows, field mappings, payload structures, and error-handling requirements under the direction of the Senior Analyst. • Review API documentation, webhook configurations, and event-driven specifications to support integration design and client guidance. • Help prepare functional integration specifications, sequence diagrams, and technical documentation for engineering and implementation teams. • Support clients in understanding API usage, authentication methods, rate limits, and integration best practices. • Use tools such as Postman and Swagger/OpenAPI to validate and trace API behavior during integration testing. • Data Migration Analysis & Documentation • Lead data discovery and profiling activities—reading and interpreting legacy data structures, identifying data quality issues, and documenting migration scope and complexity. • Build and maintain detailed data mapping documents that define source-to-target field relationships, transformation rules, data type conversions, and handling of null or invalid values. • Translate mapping analysis into clear validation criteria and reconciliation checklists for use during mock conversions and UAT cycles. • Execute test scripts and data reconciliation queries during mock conversion cycles, documenting results and surfacing discrepancies for resolution. • Support post-migration data audits by querying target datasets and validating record counts, field accuracy, and transformation outcomes against defined expectations. • Document migration cutover plans and coordinate with data engineering teams during execution phases. • Requirements & Functional Analysis • Participate in requirements elicitation sessions with clients and internal stakeholders to capture integration and data migration needs. • Assist in translating business requirements into user stories, acceptance criteria, and functional specifications. • Conduct gap analysis between client requirements and platform capabilities, documenting findings for Senior Analyst review. • Maintain and update requirements documentation and change request logs throughout the project lifecycle. • Project Support & Cross-Functional Collaboration • Partner closely with the Senior Business Analyst / Integration Analyst, engineering, QA, and implementation teams to ensure documentation accuracy and project alignment. • Support QA teams by contributing to test case development and validating functional outcomes against defined acceptance criteria. • Assist with client training and onboarding activities related to integration and migration deliverables.

• Assist in documenting integration workflows, field mappings, payload structures, and error-handling requirements under the direction of the Senior Analyst. • Review API documentation, webhook configurations, and event-driven specifications to support integration design and client guidance. • Help prepare functional integration specifications, sequence diagrams, and technical documentation for engineering and implementation teams. • Support clients in understanding API usage, authentication methods, rate limits, and integration best practices. • Use tools such as Postman and Swagger/OpenAPI to validate and trace API behavior during integration testing. • Lead data discovery and profiling activities—reading and interpreting legacy data structures, identifying data quality issues, and documenting migration scope and complexity. • Build and maintain detailed data mapping documents that define source-to-target field relationships, transformation rules, data type conversions, and handling of null or invalid values. • Translate mapping analysis into clear validation criteria and reconciliation checklists for use during mock conversions and UAT cycles. • Execute test scripts and data reconciliation queries during mock conversion cycles, documenting results and surfacing discrepancies for resolution. • Support post-migration data audits by querying target datasets and validating record counts, field accuracy, and transformation outcomes against defined expectations. • Document migration cutover plans and coordinate with data engineering teams during execution phases. • Participate in requirements elicitation sessions with clients and internal stakeholders to capture integration and data migration needs. • Assist in translating business requirements into user stories, acceptance criteria, and functional specifications.

• Integration Analysis & Documentation: Assist in documenting integration workflows, field mappings, payload structures, and error-handling requirements. Review API documentation, webhook configurations, and event-driven specifications. • Data Migration Analysis & Documentation: Lead data discovery and profiling activities, and document migration scope and complexity. Build and maintain detailed data mapping documents. • Requirements & Functional Analysis: Participate in requirements elicitation sessions with clients and internal stakeholders. Assist in translating business requirements into user stories.

• Lead hands-on execution of customer onboarding activities from discovery through go-live and hypercare • Act as the claims SME during onboarding, guiding decisions on workflows, roles, rules, and configuration • Configure claims workflows, rules, roles, and platform settings aligned to customer operating models • Support end-to-end implementation, including UAT and post-go-live stabilisation • Partner closely with the Integration Specialist on integration design and delivery • Translate claims workflows and business requirements into clear integration and data mapping inputs • Define data mappings and transformation rules for migrations from a claims perspective • Support data validation, reconciliation, and UAT cycles to ensure business outcomes are met • Run detailed discovery sessions focused on claims operations and GI / P&C requirements • Document functional requirements, workflows, and acceptance criteria • Identify gaps between customer claims processes and platform capabilities • Support change requests where scope adjustments are required • Translate business requirements into functional designs, specifications, user stories, and acceptance criteria • Partner with the Head of Delivery Australia on planning, sequencing, and delivery risk management • Collaborate with Professional Services and PRND (Product, Research & Development) teams during onboarding • Support testing, defect triage, and issue resolution • Contribute to onboarding standards, templates, and playbooks • Support QA activities by validating functional outcomes during UAT and post-go-live.