• Work with Implementation Consultants to configure Noggin software in accordance with project deliverables and user requirements • Monitor and troubleshoot common and daily tasks and events as well as changes • Write internal knowledge base and customer service materials • Reproduce, test, resolve and document software bugs, defects, and problems • Examine and evaluate current systems to identify needed updates or adjustments to the system • Validate changes by testing configuration • Train users on the new operation systems and provide support • Stay up to date with current technologies and technical developments • Accurate time logging and tracking in accordance with specified billable target of 80%

• Manage and perform daily reconciliation of QSF accounts, reviewing and resolving bank-presented exceptions to ensure account accuracy and integrity. • Coordinate with banks to open and close accounts, draft and respond to bank notices and correspondence, and maintain organized records of all communications. • Support the Disbursement team by processing wire transfers, bank transfers, and positive pay uploads in a timely and accurate manner. • Assist the Case Closure department with stale fund research and remediation, including coordinating with outside agencies to release funds to the appropriate states via wire or online payment. • Generate and process critical banking documentation including cancelled check copies, fraud packets, bank statements, and check reissues.

Senior Strategy Analyst locations USA - Remote time type Full time job requisition id R13550 Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals! We are looking for a highly analytical, execution-oriented Business Strategy Analyst to work as an individual contributor on some of the most important growth and go-to-market questions facing our auto lending business. This role is designed for a seasoned strategist who prefers hands-on problem solving and critical thinking over team management, and who can independently take ambiguous business questions from definition through analysis to executive-ready, data-driven recommendations. You will partner closely with leaders across Marketing, Sales, Product, Analytics (Underwriting/Pricing), and Finance, contributing rigorous analysis and structured thinking to shape go-to-market (GTM) strategy, growth initiatives, and strategic planning. While this is not a people-manager role, it has high visibility and impact, with regular interaction with Director- and VP-level stakeholders. This is not a role focused on passively pulling data or waiting for predefined order tickets. Success in this role requires proactive problem framing, hypothesis-driven analysis, and independent judgment—using data as a tool to answer why and what should we do, not just what happened. Outcomes and Activities: - This position will work from home; occasional planned travel to our Southfield, Michigan office may be required.  However, this position is permitted to work at our Southfield, Michigan office if requested by the team member. - Independently lead strategic analyses that inform business and go-to-market (GTM) strategy, including product launches, customer segmentation, channel strategy, and market expansion. - Translate ambiguous business questions into structured problem statements, hypotheses, and analytical workplans—without relying on detailed instructions. - Build and maintain financial, strategic, and scenario models to evaluate new opportunities, risks, and trade-offs. - Analyze large, complex datasets to uncover insights related to customer behavior, portfolio performance, channel effectiveness, and growth opportunities. - Partner with cross-functional teams to shape the direction of analysis, not just execute predefined requests. - Develop clear, insight-rich recommendations that are grounded in data, commercial judgment, and business impact. - Create consulting-style, executive-quality PowerPoint presentations that use data-driven storytelling to influence decisions and align stakeholders. - Define success metrics and KPIs for strategic initiatives and support ongoing performance tracking. - Contribute meaningfully to quarterly and annual strategic planning cycles. - Act as a trusted thought partner to senior stakeholders, bringing a strong point of view supported by analysis. Knowledge and Skills: - Strong command of strategy and problem-solving frameworks, critical thinking, competitive analysis, and business case development. - Advanced data analysis and modeling skills, with the ability to work independently end-to-end—from data exploration to insight synthesis. - Experience with Business Intelligence (BI) tools, such as Power BI, to explore data, build views, and communicate insights. - High fluency in data environments and tools such as SQL, Python, SAS/R, Snowflake, and Excel. - Experience working with large datasets and de-averaging portfolio-level metrics to identify segment-level opportunities (e.g., by customer behavior, product usage, channel, or geography). - Ability to design and interpret dashboards and data visualizations for senior audiences, while knowing when deeper analysis is required beyond dashboards. - Excellent written and verbal communication skills, including executive storytelling and structured slide development. - Comfortable operating in ambiguity with a bias for action, intellectual curiosity, and urgency. - Strong business judgment and pragmatic decision-making mindset. - Proven ability to influence without authority in a cross-functional, matrixed environment. Requirements: - Bachelor's degree or equivalent experience. - 3-6 years of relevant experience in: - Top-tier or strong management consulting firms, or - Internal strategy, analytics, or GTM roles at a high-performance company (e.g., financial services, fintech, consumer lending, technology). - Demonstrated experience owning strategy or analytics workstreams independently, from problem definition through delivery. - Hands-on experience using SQL and Python for data analysis (not just conceptual familiarity). - Practical experience using BI tools such as Power BI as part of an overall analytical workflow. - Experience working directly with senior stakeholders (Director / VP level). - Strong presentation and executive communication experience, particularly in data-driven, consulting-style PPTs. Preferred: - Bachelor’s degree or higher in business, economics, engineering, or quantitative field or equivalent experience. - Experience in auto finance, fintech, consumer lending, or adjacent industries. - Exposure to GTM-related domains such as: - Customer or dealer segmentation - Channel strategy or optimization - Sales enablement - Pricing or promotion strategy - Growth or market-entry strategy - Familiarity with Databricks or similar big data / analytics platforms used for large-scale data processing and analysis. Targeted Compensation: $103,000 - $120,000 base salary + an annual bonus plan This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. #LI-Remote #zip Benefits - Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work  Our Company Values: To be successful in this role, Team Members need to be: - Positive by maintaining resiliency and focusing on solutions - Respectful by collaborating and actively listening - Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions - Direct by effectively communicating and conveying courage - Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: - Remain compliant with our policies processes and legal guidelines - All other duties as assigned - Attendance as required by department  Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Senior Scoping Analyst locations USA - Remote time type Full time job requisition id R11677 The Senior Scoping Analyst is a strategic pre-sales professional who bridges the gap between Sales and Delivery by translating complex client objectives into executable, high-margin SaaS implementation plans. This role drives consultative discovery and rigorous commercial architecture to ensure all sold solutions are operationally viable and technically sound. Focused entirely on the pre-sales phase, you will balance client goals with risk mitigation and project margins without engaging in post-sale implementation. What You’ll Do - Consultative Discovery & Requirements Gathering: Lead pre-sales discovery sessions to uncover client business objectives, define the problem statement, and establish clear, feasible project requirements - Commercial Architecture & Risk Mitigation: Architect comprehensive Statements of Work (SOWs) that translate client business needs into executable project plans. Establish clear project boundaries by rigorously defining deliverables, out-of-scope exclusions, technical assumptions, and objective acceptance criteria to protect project margins and prevent downstream scope creep - Data-Driven Project Estimation: Translate high-level client requirements into detailed Work Breakdown Structures (WBS) and utilize estimation tools/calculators to accurately forecast the level of effort, project duration, and resource requirements - Service Engineering & Delivery Handoff: Treat scoping as a strategic bridge between Sales and Delivery. Ensure that all proposed solutions are structurally sound, feasible, and ready for a seamless handoff to services organization - Contract Negotiation & Deal Desk Liaison: Act as the strategic liaison between Sales, Legal, and Delivery teams during contract negotiations. Navigate SOW redlines and facilitate Deal Desk reviews to align client expectations with corporate risk tolerances - Workiva Solution Validation: Leverage your knowledge of the Workiva platform to validate technical solutions within the scoping process, ensuring they align with client needs for financial reporting, ESG, or GRC - Stakeholder Collaboration: Act as the central point of contact for a matrixed team, including Sales executives, Legal counsel, Finance, and technical Subject Matter Experts (SMEs) - Quality Assurance & Process Adaptation: Validate and endorse technical solutions within proposals to ensure alignment with the initial implementation strategy. Continuously improve Scoping techniques and tools to support increasingly complex global projects What You’ll Need Minimum Qualifications - Undergraduate Degree or equivalent combination of education and experience - 4+ years of experience in professional services, pre-sales, scoping, implementation, or technical consulting within the SaaS industry Preferred Qualifications - Domain & Platform Expertise: Strong background in Audit, GRC, ESG, or corporate financial reporting, with highly preferred experience in the Workiva platform - Technical Scoping: Experience in SaaS service solutions or process design consulting, with the proven ability to validate the technical components of a Statement of Work (SOW) - Commercial Operations: Proficiency in Salesforce, CPQ, or estimation tools, with a background in formal bid management, proposal writing, and contract negotiation - Strategic Acumen: Deep understanding of how pre-sales scoping impacts delivery margins, project execution, and long-term customer success - Analytical Problem Solving: An inquisitive mindset capable of independent data analysis to identify underlying issues and create scalable, multi-factor solutions - Collaboration & Influence: Adept at building internal networks and liaising with senior leadership across Sales, Legal, and Delivery to mitigate risk and resolve conflicts - Proven Success: A track record of high-accuracy project estimations that prevent scope creep and ensure seamless handoffs to PMO/Delivery teams - Multilingual Skills: Proficiency in Spanish and/or Portuguese is a strong plus - Must be able to work standard West Coast Pacific Time/Mountain Time business hours to support regional scoping requests. This is a non-negotiable requirement, though the role may be based remotely anywhere within the US Travel Requirements & Working Conditions - Standard daily schedule must align with Pacific Time (PT) business hours. - Willingness to travel up to 25% for team, corporate, or customer meetings. - Reliable internet access for any period of time while working remotely. How You’ll Be Rewarded ✅ Salary range in the US: $99,000.00 - $159,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-JW1